Customer Ratings & Reviews

Purchased 12/2019 and back light went out a few months ago. Of course it’s out of warranty. They don’t even sell this series anymore. I wish I’d gone with the series 7

Couldn't be happier with this TV, even 4 years later!

great tv for money! Very bright tv, smart tv is regularly updated

Always been a Samsung fan and this tv meets all my expectations. Great that you can download most streaming app and cut out the need for a separate box. The only negative would be the weight - very heavy

I had a 55in Q series, so there was no turning back! I love the picture & the motion rate! I just upgraded to a 65in! I love Samsung! My new favorite is Samsung! I used to only buy Sony, but for the last 3 years, I’ve bought nothing but Samsung!

great tv for the prize, they dont make tvs like this no more

Originally loved the TV and hated the basoc remote. Started to notice random color issues after about 10 months-1 year...started to get more frequent (every few months). Yesterday, just after months it died. Samsung said the cost of repair would probably be more than a new one. Not happy.

I purchased this model UN65NU8000FXZA in January of 2019. I was very happy with the picture and sound quality until almost exactly 16 months later. As of last night, the TV has completely failed in one evening and is now a very expensive giant paper weight! Did the 2 years interest free financing so I didn't even get it payed off before turning into a worthless piece of crap!! What a huge disappointment from Samsung!! STAY AWAY and shop for another brand to save heartache and your hard earned money!!!

I was seriously tempted to return this TV based on the remote. Never seen a remote control so unfriendly. Volume and channel buttons are useless. Menu items are quite difficult to access. Decent picture quality if viewed from the front. Any side angle is not suitable. Need to close the blinds and darken my room. Very reflective screen. I have ALWAYS bought Samsung products. Next time I will look elsewhere. Don't believe that beautiful TEST image in the showroom.

VERY SIMPLE TO SETUP, I'M VERY HAPPY WITH THIS TV. THE PICTURE QUALITY IS AWESOME.

The picture screen is nice, no issues with the look. The programming is a complete and total nightmare. This is one of those TV's that you have to sign away your privacy rights in order to make all the functions work. Having done that the next obstacle is entering a UID (email address) and password. The on screen keyboard layout is a total mess, perhaps designed for some cyrillic language, its click, select and enter, change screen, then click again, then change screen, etc. etc.. Hope your email address is simple and your password even easier. Once you get by that if you are not getting just the free channels that come with it your TV (Samsung Plus) it won't like it, especially if you want it to be wireless. It's preference is using the Samsum Plus app, and if you erase that it will try to take over the function for your cable provider (ours is Comcast/Xfinity). Speaking of which, you will find you will have to constantly go on the Internet and re-enter your cable UID and password. Brings you back to the click and click. So once you are through with that if you bought the compatible soundbar you are in for another treat. If you don't install the woofer you can't balance all the sound in the soundbar, and if you don't have a hardwire connection it won't store the connection in its memory so every time you want to use the soundbar you get to re-Pair it. Sweet, a waste of time, you won't get your money's worth from your cable provider and spend a lot of time trying to run around things to make it work. Now if you just use Netflix, prime, or maybe are a gamer you may be set, But if you like watch a lot of channels, including international programs and the beautiful sounds (I remember,, sigh) this TV is not for you. BTW, we own 5 other smart TV's (different brands) for our rental units... no problems..

Terrible. Power Board fried worse then Popeyes chicken after 4 years of use with a surge protector. It almost caught on fire from the looks of the inside panel when I removed the plastic cover.

This was a nice tv while it lasted. After 2 yrs, the right side of the tv went black. It also disconnected itself the smarthings and it couldn't be added back.

The tv was good when it worked but it stopped working after 2 years. Repairing it is over $300. This is the 3rd Samsung tv that has broken on me.

Dead after 2 years. Manufacturer’s warranty is 1 year. TV is on a surge protector which is still receiving power. Not buying a samsung product again.

Not the Samsung quality I’m used to. Picture not as crisp and randomly starts powering off and on at 2 years old. Never had an issue like this from a Samsung.

Good tv, but died just after 2 years...now have to replace. Picture was always on the darker side.

I recently purchased this tv but only difference is my model # is UN65TU8000FXZA, but same tv as the one listed above. Love the tv however I was supposed to receive a $100 e-credit with the purchase. I still have not received the e-credit and after spending 4.5 hours on the phone and 14 virtual assistants, my model is no longer on the website and so there doesn't seem to be any way to verify that I was supposed to receive this promotion. I am supposed to receive a call back within 72 hours. This is very frustrating, I should have just purchased this from Amazon. However, I do like the tv.

Wouldn't power on after only 2 years. Seems many others are having the same issue. Buying Sony from now on.

I bought a similar TV in December 2018 and the panel went out after 7 months. Samsung sent a service rep to fix it and it failed again after a year. This TV didn’t last 2 years, which is fine if you feel like purchasing a tv every 2 years. Customer service told me that my “TV is out of warranty and there is no service center in my area so I have it repaired” they refuse to let me speak with management about my issue.