Customer Ratings & Reviews
- Model:
- UN65RU8000FXZA
- SKU:
- 6325564
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 65" Class 8 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the stunning visuals and vibrant colors, while others appreciate the user-friendly interface and smooth gaming experience. However, some users have expressed concerns about the limited functionality of the remote control, the TV's size not meeting expectations, and issues with durability and lifespan.
This summary was generated by AI based on customer reviews.
Wouldn't buy! Lasted 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv November 19 2019 already messed up. Turns off and on continuously wont stop! I expect more out of a tv then that. Not happy at all! Sometimes the sound changes gets weird sounding. turn it off turn back on usually fixes that. Get on line want you to go into settings well cant. It just keeps turning off and on.
No, I would not recommend this to a friendI got punked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV Failed to connect to internet.After power outage. Bought 8/17/2020 Customer service was a run around for days through the Philippines. TV not returnable. 60 days 10/16/2020. Customer support stated change all your passwords to connect. Smart TV not so smart. Samsung shame on you.
No, I would not recommend this to a friendDARK SCREEN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works depending on your cable company 4K, I bought this TV for over $1700.00, 2 years ago I’m stuck with it now it sucks! Dark screen cannot be adjusted, save your money, BEST BUY BUYS DEFECTIVE TVS THAT ARE ABOUT TO BE DISCONTINUED AND RESELLS THEM TO CONSUMERS!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nick:
The RU800 Series was launched in Spring 2019, and thus could not be the TV you are reviewing that you bought 2 years ago.
Nonetheless, I am sorry for the issues you have with your previous generation TV.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you would like info on out-of-warranty service, please reach out to Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We look forward to hearing from you.
Very Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted less than three years. Screen went black and will not turn on. TV was very well taken care of. Do not recommend at all and will not purchase Samsung again.
No, I would not recommend this to a friendSamsung going down hill, not what they used to be!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung LED TVs all have a bad capacitor, it will die within 3 years. Do not buy, or at least pay the extra $$ for the extended warranty. Samsung will do nothing for you. Horrible TV for what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Blake,
I am sorry to hear that you are experiencing a capacitor issue with your RU8000 TV. I see you have posted similar reviews to multiple Samsung TV models.
So that we can better help you with the actual model you purchased, please reach out to Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller like Best Buy.
We look forward to hearing from you.
- Samsung Ambassador
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE! Power supply went out in 2 years! Money wasted!
No, I would not recommend this to a friend