Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
I am happy with this TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the picture but I wish the remote buttons were doubled on the TV itself.
I would recommend this to a friend - Cons mentioned:Remote control
Nice TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. The remote takes some getting used to, but overall a good buy.
I would recommend this to a friend - Pros mentioned:Color
Best price around town
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV Color and feature is brilliant Great for family night gathering and sport
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture, sound is horrible, needs speakers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. The sound, however, is so low. Turning the sound all the way up isn’t very loud at all. Paid too much for the tv to have to buy speakers for it. Very disappointed in the sound since we paid $800 for it, shouldn’t have to use speakers or a sound bar on an $800 tv. Picture is great though.
No, I would not recommend this to a friend - Pros mentioned:Color
Good tv for the $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good tv for the value. Colors are good. Screen is a little dark in a bright room.
I would recommend this to a friend - Pros mentioned:Picture quality
summary: great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price , great quality. As I recently purchase this item, Ihave to say its well worth it.
I would recommend this to a friend Better than a $4,000 TV by Far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded my QLED UHD TV for this and couldn't be happier. Universal Remote controls the Nintendo Switch/ PS4 / PS5 / SoundBar. Set up is super easy. Very Bright screen highly recommend lowering the backlight and brightness to about 10 or lower. Only upgrade is a Sony Master Series TV for ($4,500)
I would recommend this to a friend- Pros mentioned:Picture quality
Not a qled for sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am spoiled after watching a Samsung qled. But, this was for the lanai. Good tv for that
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Very nice and easy to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture great needs more HDMI ports remote is ok needs more options to combine the remotes
I would recommend this to a friend Buy this now
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 4K HDR TV. This is in our living room, paired with our Bose sound touch sound bar and Bose subwoofer. Good user interface and minimal button remote. I suggest pairing with a 4K HDR player and watching Seven Worlds 4K HDR series (available at Best Buy). Then you will see how good this TV is.
I would recommend this to a friend- Pros mentioned:Picture quality
Sound goes up on its own!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture and clarity. Only complaint is that the tv randomly raises the volume
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV overall!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for about a month with no issues, has a great picture and does well in a bright room.
I would recommend this to a friend Good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was on sale. 4 stars because the top left corner is much brighter than the rest of the screen when it is completely black. Other than that, it was a good purchase. I like the small remote and multifunction buttons. Only minimal screen lag when watching football. Would recommend this tv.
I would recommend this to a friend- Pros mentioned:Picture quality
Great medium level 4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Syncs easily with Samsung sound bar. Looks great in dimmer room.
I would recommend this to a friend - Pros mentioned:Color
Great Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, colors are vibrant, sound could be louder. Overall very happy with my gift
I would recommend this to a friend - Pros mentioned:Picture quality
WIFI Issues as always
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. Where this TV drops the ball is the WIFI card. It drops connection every time I use it. You have to reset network settings each time. This has happened with most of the Samsung Tvs I have purchased and they cant seem to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BWTR:
Thank you for purchasing the Samsung TU80800 TV and for your review. I am very sorry that you are experiencing connection issues.
You may want to go through these steps to check your network connection:
1) First, please be sure you have the latest firmware update. (1460.9 released on 12/7/20)
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
2) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
3) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
4) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Nice picture BUT....Streaming & sound suck!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a nice picture but do not buy if you are planning on streaming off it or if you don’t have a sound bar or surround sound system! The streaming is always freezing we had to go out and buy a Roku and have had no issues with that. But Streaming is awful on the tv.. now to the sound no must have another sound system hooked up because the volume on tv itself is like NOTHING! great for a small room with no other noise but Not for a normal house. I was told this was the best tv for streaming and just the best tv all around they lied!! I would have been better off buying a $500 tv from Walmart! I do like the Samsung tv channels that come free with the tv BUT here you go again with the streaming it freezes constantly and it’s not worth getting into something when it just freezes. Way too expensive to have to go out and buy other things to make the tv work right. I would not recommend this tv!
No, I would not recommend this to a friend TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well to many features to know about. Need a better manual or tutorial
I would recommend this to a friend- Pros mentioned:Picture quality
Problems with WiFi connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv in July to replace an older Samsung I owned. Well I have been a bit disappointed because although the picture is of excellent quality on this new tv, trying to connect to my WiFi has been a challenge. It constantly disconnects and despite performing all th troubleshooting available, I still have problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Barbie,
I am sorry that you have had WiFi issues despite trouble shooting attempts.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Please reach out to us via any of the options here so that we can provide troubleshooting or begin warranty service:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
- Pros mentioned:Color
Samsung 65"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent tv with dynamic colors game mode ready good for gamers like me
I would recommend this to a friend