Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great. I don't like the remote. Gotta get 50 characters.
I would recommend this to a friend - Pros mentioned:Picture quality
Very happy with the tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Better than expected sound. Great television for the $
I would recommend this to a friend - Pros mentioned:Picture quality
Great value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. This generation 8 Samsung has good picture quality.
I would recommend this to a friend Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard Samsung quality and performance. Works as expected and love having all the new Operating system that has all of the streaming apps now. Replaced 60" older Samsung model that would of course never see a software upgrade capable of loading any of the new streaming apps.
I would recommend this to a friendGreat shopping experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new TV and went to the Best Buy in West Columbia/Lexington. The Associates were excellent, asked what my needs were for the TV and showed me several options. Check out was fast and easy to apply for hte Best Buy card. Everyone was very knowledgeable.
I would recommend this to a friendGood Audio & Video. Others need improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has great Audio and Video Quality. 4K is a treat to watch. Absolutely no complains when it comes to that. The problems start with The Interface and the compatibility with Google devices. The interface is very slow to load and has heavy lag which I do not expect when I am paying close to $900. Be sure you are buying this TV with the fully compatible devices or you are in for a lot of ease-of-use issues. Also, it is advertised as compatible with google assistant but beware that it will only work with assistant with limited functionality. You want the full benefits, you need Alexa or Bixby. As for the compatibility with my phone, that sucks too. I will probably end up buying Chromecast to have full feature functionality of the TV. And 4k Chromecast is another $80 bucks or so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .sshah,
Thank you for your purchase and review of TU8000 4K Smart TV.
I am very sorry for the inconvenience of the built-in Google Assistant not being currently available.
Samsung is working with Google to bring it to our 2020 TVs via an over-the-network update.
Alternatively, you can sync your TU8000 TV with Google Home, and enjoy the convenience of using voice commands for certain functionalities, such as power on/off, volume up/down, channel change, input source change, and playback control.
Here is a step-by-step guide for syncing with Google Home:
Make sure you have the SmartThings app on your mobile device. Add your TV device to the SmartThings app.
Open the Google Home app on your phone. If you do not have the app on your phone, you can search for Google Home in the Google Play Store and download the app.
Select the Add button. On the next screen select Set Up Device.
Press on the text under the title Works with Google. Here you will see a list of accounts. Scroll down until you see SmartThings and select it or search SmartThings by pressing the search icon in the top right-hand corner.
Once you have selected SmartThings , press the “Sign in with Samsung Account”’ and use the same Samsung Account which you used to sign in on the SmartThings app on your mobile, the TV will be added automatically.
If you have any questions or need further help, please reach out to Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
- Pros mentioned:Picture quality
Sound bar recommened. Other than that great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is a must with this TV, other than that the TV is great!
I would recommend this to a friend - Pros mentioned:Picture quality
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to set up with good sound and picture
I would recommend this to a friend - Pros mentioned:Picture quality
Satisfied with this TV so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am happy with this TV and did not find any issues so far.
I would recommend this to a friend - Cons mentioned:Remote control
Would recommend, but somewhat disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall satisfied. But I am a little disappointed in the picture quality. I’ve tried to set it to improve, but nothing seems to help. Also, remote is plain and simple, but maybe to simple. I don’t know which buttons do what to navigate through the options and back without some issues.
I would recommend this to a friendBrand response from Samsung
Posted .Gkal,
I am sorry to hear of your less than satisfactory experience with your TU8000 TV.
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
Here is the link to the downloadable eManual that includes the TV remote’s diagram and a detailed step-by-step guide (page 20-22):
https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
Should you need further assistance with features or usage, please do reach out to our Customer Service at:
1) Phone: 1-800-SAMSUNG, available 8AM - 12AM EST 7days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Thank you for choosing Samsung. We hope these tips help you better enjoy the premium features of your TV.
- Samsung Ambassador
- Pros mentioned:Picture quality
Solid tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv very good pic nice sound lost of apps my mom loves it
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for you buck TV. Picture quality is fantastic.
I would recommend this to a friend Beautiful Picture Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television has a beautiful screen and seems to function properly. My family does not use ALL of the features this smart TV has, but what we do use seems to work flawlessly. We have two Samsung televisions in our home and love them both. Thanks Samsung!!
I would recommend this to a friend- Pros mentioned:Price
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great value. Customer service was amazing.
I would recommend this to a friend Mr. P
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall experience was very good. Had a little problem getting help. The person seemed new so couldn't help me much about the tv. But my overall past and present experiences have been very good. I did not like the fact that when I logged into Samsung to register the tv. They push me to log in to Google or Facebook.
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good image quality for the price the very handy remote control
I would recommend this to a friend - Pros mentioned:Price
Electric 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good excellent images perfect sounds excellent price
I would recommend this to a friend - Pros mentioned:Ease of use
Good quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price, easy to set up and use.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung Crystal TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use, with a variety of apps to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hook up and Worked liked it was suppose to.
I would recommend this to a friend