Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great tv bad WiFi reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very weak signal reception for the WiFi. I had to move my router closer (5 ft) at home so I can connect the WiFi on my tv. It doesn’t happened to my old tv. Anyway now it’s great with the enormous screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris,
I am very sorry that you are having some Wi-Fi connection issues.
You may want to go through these steps:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test
Detailed troubleshooting instructions can be found on page 182 of the E-Manual:
https://downloadcenter.samsung.com/content/UM/202005/20200514163050639/NIKATSCT-3.0.3_EM_NIKE_USA_ENG_200413.0.pdf
If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
65" Samsung Class8 Series
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my 65" television. The 3rd party company "Tech2Call" who installed the tv was professional, helpful and very knowledgeable which made my learning experience seamless.
I would recommend this to a friendKurt Moeschl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought my 65" Samsung a few month ago. The Geek Squad installed it and was very helpful and did a good job. Thank you BEST BUY.
I would recommend this to a friend- Pros mentioned:Picture quality
Picture was excellent. Sound was problematic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has an excellent picture. Sound after changing channels was delayed by about 80 seconds. Technicians have improved the sound delay to approximately 40 seconds. Sound still a problem on most channels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
I am very sorry to see that you are not completely happy with sound quality.
The TU8 series features integrated 20W, 20 CH Dolby speakers and supports Dolby Digital Plus to optimize your entertainment experience with enhanced sound richness and clarity.
Select from several Sound Modes and advanced settings to meet your personal preferences.
You can also customize the sound with Expert Settings.
Press the Home button on your remote, and then navigate to Settings. Select Sound, and then select Expert Settings.
Instructions for configuring these modes and settings are found in the e-manual(page 97-100:
https://downloadcenter.samsung.com/content/UM/202005/20200514163050639/NIKATSCT-3.0.3_EM_NIKE_USA_ENG_200413.0.pdf
For assistance with these features or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Great TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Samsung TV and the 65 is perfect in the bedroom got the 75 in the living room and a 55 in guest room love the remote on the 65 with a quick button for amazon prime and Netflix
I would recommend this to a friendMy sales girl was awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv seems to be great, still need wire hook ups for audio out/in for my fireplace tv stand that has built in speakers. But overall happy. Again my sales girl was very knowledgeable and helpful.
I would recommend this to a friendTV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a tv we lived for years. We finally replaced to be able to easily stream. It integrates seamlessly with spectrum and all the apps. Thrilled we chose Samsung.
I would recommend this to a friendWinner!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another awesome Samsung product sold by some awesomely knowledgeable, professional and willing to go a little beyond just ringing up and taking your cash. Thanks guys!!
I would recommend this to a friendSamsung Sled tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of video is excellent. Factory settings are easily changed to fit viewing environment and sound environment. Remote control is is simple and efficient. Overall a great tv.
I would recommend this to a friend- Cons mentioned:Remote control
Good but could have been better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although picture was slightly above average I felt it could have been better. The remote would be inconsistent at times. No real directions with product. Too much signing in to use voice control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keeplooking:
Thank you for sharing your review for the TU8000 TV. We value your feedback regarding the picture, remote, and experience with voice control and will share it with our teams.
1) There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
2) You may also want to optimize the smart TV performance by running the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
3) The Full Manual is available directly on your TV at: Settings > Support > Open e-Manual
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the software that runs the TV, but was a bit disappointed w/ the image quality. Although better than the regular smart TVs of 5-10 years ago, image quality has room for improvement, especially when using QLEDs as a benchmark.
I would recommend this to a friendGreat buy for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to replace my old tv and apply tv with this. Only complain is the upper left corner is a bit bright. May need to have it eventually replaced under warranty. Can’t quite figure out the screen stutter with the picture clarity settings either
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has all the Apps you need. Samsung has a few channels for you to browse through and a bunch of stuff on Demand that you can also watch. Great color and quality screen. Love it.
I would recommend this to a friendNice upgrade from my 55".
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really sure yet about using it for more than television viewing. We'll see once I learn to use it. No instruction manual but online. Wish I had a hardcopy owner's manual.
I would recommend this to a friendof the best most complete tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is worth the investment you spend hours of fun I recommend having it connected to an energy stabilizer to avoid damage if the energy where you live is not stable
I would recommend this to a friendLove It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery I hated! My purchase was almost canceled and the delivery was canceled without my knowledge. No call no email until after my delivery time past. I didnt care for that.
I would recommend this to a friendVegman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase this set without an additional Geek Squad installation. The set up was somewhat confusing. I finally called the Samsung help line, which made things easier. Otherwise, I am very pleased with this model.
I would recommend this to a friendslim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one came crack and DOA. Thankfully best buy was able to refund and reorder the same one. Second time's the charm and it boots up beautifully. It has trouble connecting to google assistant but comes with 100+ free samsung channels.
I would recommend this to a friendAwesome for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a good mi-level TV Samsung is the way to go. Lightweight and very compatible with other devices. Also the processor inside makes streaming a snap.
I would recommend this to a friendNope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No. Don’t waste your money. Go with a vizio m-series or p-series. Please take it from some that tried four different 2020 models between 1,500 and 699. VIZIO!!!
No, I would not recommend this to a friend