Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had no issues with this TV. It has worked great so far (It has been just under 2 months).
I would recommend this to a friendOkay, not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We totally stream everything except local channels and get them by antenna. This TV was not too bad to set up, but was very disappointed with the color and clarity. Worked through a few of the adjustments and nothing seemed to work. It also did not connect through my receiver very well nor my blue ray player. Just was not pleased and took it back within a few days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mavrik:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
New Samsung Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was efficient and safe, while the set up of the TV was easy. Great resolution.
I would recommend this to a friendTV and Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the New TV. It fits our Family Room perfectly. The sound bar was an excellent choice.
I would recommend this to a friendLove
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Very few TVs allow you to download the apps for prime video and Vudu.
I would recommend this to a friendGreat TV, great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV for our new home and it’s perfect. Resolution is great and smart hub is great.
I would recommend this to a friend- Pros mentioned:Picture quality
Too slow remote response.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have bought qled for the price. Too slow response. Picture is clear but my older series 6 is faster
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jamesb:
Thank you for sharing your review of the TU8000 TV. I am sorry that you are finding your unit to have a slow response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. (ver. 1460.9 released on 12/7/20)
Both the current version and new version number will be displayed. The current version is what your TV is using, and the new version is the latest update.
New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for convenience by selecting > Auto Update.
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Love my new TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is amazing. I love the feature of having Netflix and Prime buttons on the remote.
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new television. My previous television was 17 years old. Needed an upgrade badly
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity is awesome. The speed of apps is impressive nothing to complain about with this product.
I would recommend this to a friendI love my TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting a 65 inch TV for years and finally got one...I love it...Best Buy is the best buy
I would recommend this to a friendAnti Glare is Great on this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommended this TV to my friend but Best Buy were all sold out. This is my 3rd TV from Best Buy.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price, always had Samsung, happy with the quality and service provided by Best buy.
I would recommend this to a friendGreat TV by Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Perfect for my apartment and the installers from Best Buy did a great job.
I would recommend this to a friendSAMSUNG 65 INCH TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall Tv is great. However it is a little too dark while watching Night scenes and had to unplug and replug in order to download apps
I would recommend this to a friendIt works as expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your team did a wonderful job keeping us informed, safe and loading the product exactly as requested.
I would recommend this to a friendgood buy for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for price. I liked my older version Samsung options. Sound is average. But added sound bar so doesn't matter. Still would recommend the purchase
I would recommend this to a friendTv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy transaction. Very helpful salesman. Would definitely buy from this store again.
I would recommend this to a friendIncredible clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thrilled with our 65” Samsung smart tv. Love the flat panel and crystal clear screen resolution.
I would recommend this to a friendBrilliant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely in love with the size, and the graphics are grate. easy to install and manage.
I would recommend this to a friend