Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Value over rated?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did I pay too much. Purchase the unit based on specs posted online. Believing that the higher series TU8000 would be worth the extra cost. After i researched the TU 7000 or LG seems to be a better deal, i am planning the return the unit i purchase and recoop. Plus i do not like that this unit does not have the PIP capability, and i do not like the crystal look when bright life hits the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BuyBye:
Thank you for your review of this Samsung TU8000 TV. I am sorry to hear that you are not completely happy with your purchase and are considering returning your unit. Your feedback is very important to us and will be shared with our product team.
You may want to try adjusting your image settings in Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i love this tv. Love the way it looks an also the image its clear.
I would recommend this to a friendNice TV for the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price. Fast and friendly service from Best Buy!
I would recommend this to a friendGreat picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remodeled my living room and this tv was the best part of it. Happy customer
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was very helpful and knowledgeable Great place to shop for tv’s
I would recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 65" Class - 8 Series - 4K UHD TV - Smart - LED - with HDR is good.
I would recommend this to a friendEasy to use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a good purchase although sometimes it disconnects from my wifi & then I have to go into settings and reconnect
I would recommend this to a friendHappy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and I love my purchase. Thank you so much!
I would recommend this to a friendAwesome tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband found this tv for our daughter! She is so in love with it.
I would recommend this to a friendGreat TV need better Blacks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv with tons of features. I think the blacks could be darker and mark crisp in dark scenes. Overall a good buy.
I would recommend this to a friendBest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iv always been a samsung fan and this tv works the best for me and family.
I would recommend this to a friendGreat job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job with TV installation and service. Keep up good work. I like the tv.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Losses WiFi connection often. Picture is awesome, but having trouble connecting Xfinity app.
I would recommend this to a friendBrand response from Samsung
Posted .Nina,
I am very sorry that you are having some Wi-Fi connection issues.
You may want to go through these steps:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test
If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful experience during Covid with zero Co tact pick up! Well done. Bravo
I would recommend this to a friendLove the picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. It takes a little to get used to. But, it really looks great.
I would recommend this to a friendGood buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for basement. Works well for movies and gaming.
I would recommend this to a friendSamsung 65” tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy so far with our tv purchase and the customer service we received
I would recommend this to a friendGreat Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung TVs. I still have a 50 Inch with a great picture
I would recommend this to a friendAmazing Smart Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly a great buy! You won't regret it :) Samsung never let's me down!
I would recommend this to a friendSamsung Cristal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV set I had to return and get another one. I have other Samsung sets and they look great but this one disappointed me. It didn't didn't look sharp or bright even I when I changed the settings. So I returned it for a Sony. I did spend a little more but was well worth the extra investment.
No, I would not recommend this to a friend