Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was lookin for a new tv and stumbled upon this one
I would recommend this to a friendYaaassss
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took me a min to figure out how to use the remote. But this tv is fancy and makes me feel fancy
I would recommend this to a friendLove the experience we had at Best Buy love the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the experience we had at Best Buy love the TV and I would highly recommend it
I would recommend this to a friendPICTURE QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NICETV-.- PICTURE QUALITY COULD BE BETTER- WILL CHECK ON WAYS TO GET BETTER QUALITY
I would recommend this to a friendnice pic, but will not accept hdmiarc input.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently not compatible with a sony STRdn1050 AVR. The enhanced HDMI ARC will not display standard arc. Thought the tv was defective, so I had it exchanged. Replacement has the same issue. If I want to use that feature, I have to buy a new AVR that supports EHDMI ARC.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maxdadbob,
I am sorry to hear that you are experiencing issues.
The HDMI eARC is backward compatible with ARC devices, and thus should work with your older generation Sony AVR.
Here is a quick connection guide for your reference:
1. Connect an HDMI cable into your audio device's ARC port. This is usually the HDMI OUT port, but check your device's user manual just in case.
2. Connect the other end into the HDMI IN (ARC) on the TV. Using the remote, navigate to Settings. Then, select Sound and select Sound Output. From there, set the audio output for your TV.
Should you need assistance with any other features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
- Pros mentioned:Picture quality
Mid range tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mid-range tv, nice picture but took a while to adjust
I would recommend this to a friendBrand response from Samsung
Posted .Brihuh,
Thank you for your purchase and review.
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this device bc the screen was defective. Was not a fun situation.
No, I would not recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv quick in response refresh rate good picture quality is okay could be better
I would recommend this to a friend- Pros mentioned:Picture quality
Great TV but….
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV!! Has a great picture, almost like your looking out a window. Only bad thing that has happened so far is it’s not picking up the internet. Waiting on the geek squad to come out and fix or replace. That’s why the low star rating
No, I would not recommend this to a friend Great for the price.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased well it was on sale and received a $100 gift card. Picture quality is ok. I docked a star due to some light bleed on the bottom out of the box. It's only noticeable when it's black. Not really sure the headache to unmount and return is worth it. I wish there were hand grips on the back to allow for easier adjustments.
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would’ve like a better discount on this tv, the price could of been a better discount
I would recommend this to a friendExcellent picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was an upgrade from my Samsung Plasma and could not be more satisfied with it.
I would recommend this to a friendBest Buy TV purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV purchase was easy and at a good price. The delivery also went well
I would recommend this to a friendgreat tv! get the warranty Samsung doesn't fix
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv! awesome display and all features. Warranty not very helpful.
I would recommend this to a friendthe tv is good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was and still is terrible. I'm on a walker and I have made 3 trips to Best Buy in Lakewood Ca. to have a tv installed, one removed and placed outside. The salesman (Cody)said he knew what I needed and he didn't. So I purchased additional items I didn't need. I had to pay 3 different times for issues that should have been taken care care of on the first visit. The installers have created a cable mess on top of my fireplace where the other tv was. The other tv was in place and was clean on top of my fireplace. When I returned to discuss my issue, my original salesman didn't even want to speak to me. This BB really sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Butch,
I am very sorry to see that you had an unfortunate purchasing and installation experience and understand your frustration.
We recommend you share your concerns and feedback directly with Best Buy.
Should you ever need assistance or have questions about using the TU8000 TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Nice TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t honestly tell the difference anymore. 1080, 2160, 4K..they all look the same.
I would recommend this to a friendSamsung Tv 65
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture Quality not bad for this price but, sound not good for me
I would recommend this to a friend- Pros mentioned:Color, Picture quality
TV Heaven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is amazingly clear! Color is beautiful. Characters on the screen look natural. I was also very pleased with the tech guys who came to mount and connect everything. Great service.
I would recommend this to a friend Internal speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Internal speakers on the TV are not very good. Have to have volume at 60-70
I would recommend this to a friendNice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice television I love Samsung products this is in my room
I would recommend this to a friend