Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Not for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Samsung TVs since flat screens came out. Always had good luck, Not with this one. Picture was not clear especially while watching sporting events. Image was ghosting quite a bit. Tried it for a week and returned it. Ended up buying las years model. It is great.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robnwood:
Thank you for sharing your review of the Samsung TU8000. I am very sorry that your experience with this TV was less than perfect, and you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for a few weeks no and no complaints so far.
I would recommend this to a friendGood tv for the living room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality screen. Love that it comes with apple tv.
I would recommend this to a friendRefer to review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and setup was fantastic! Tv is great and stand is okay
I would recommend this to a friend65in tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is different, but it could be me or the sound bar.
I would recommend this to a friendLove the picture color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture color. Excellent The remote is very small
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a Christmas gift. The recipient loved the item.
I would recommend this to a friendSo so. Trouble with settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble keeping picture in the frame. Love the streaming
I would recommend this to a friendBrand response from Samsung
Posted .Rhynerj,
Thank you for purchasing this Samsung TU8000 4K Smart TV.
So that we can better troubleshoot the issue and provide steps towards a solution, I invite you to please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Don’t get a bb cc!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with service at the store, however the bb cc people are horrible! My acct was not set up as 18 mos same as cash and trying to get that fixed was a nightmare! They were very unhelpful and rude. Store mgr. in Avon, oh was awesome and fixed it!
I would recommend this to a friendBrand response from Samsung
Posted .Nobestbuyccformr:
Thank you for purchasing the Samsung TU8000 TV. I am sorry to hear about your account experience.
If you should have any questions regarding your new TV itself, or need assistance with usage, setup, functions, or features, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the installation made over fireplace.
I would recommend this to a friendGreat color for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal and quality TV. XXXXXXXXXXXXXXXXXXXXXX
I would recommend this to a friendDo Not Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this TV. We've had it for 2.5 years. Processor is slow for streaming, picture is jumpy with no way to fix.
No, I would not recommend this to a friendIt's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think for the size of the TV the volume is horrible
No, I would not recommend this to a friendLove the Bluetooth voice activated remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv all around. Only complaints are that the tv doesn’t get loud but you can connect to separate Bluetooth speaker and the tv loses internet connection often but Samsung has good customer support to help walk you through the issues.
I would recommend this to a friend- Pros mentioned:Picture quality
Decent picture, bad software.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture, but there is way too much proprietary software. I ended up returning the TV because of all the preinstalled crapware that I couldn't get rid of.
No, I would not recommend this to a friend Okay average LCD TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK average everyday TV. Set ups not very user-friendly and the user menu is awkward. The TV does not actively seek the active HDMI input so it Has to be switched (every time it is turned on) from one source to another if streaming.
I would recommend this to a friendSum what
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item good but the service sucks. One week to receive my item and i paid for delivery and they it in store. I live 5 minutes away drive 20 -30 minutes walk, i had to pick that it up myself. No recommendations for with delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LordGod,
Thank you for your review on this Samsung TU8000 Crystal UHD Smart TV.
I am sorry you had issues with the purchase experience. Your feedback is important to us and we will document your concerns.
Should you ever need assistance or have questions about using this TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Color, Picture quality
Excellent big screen viewing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with our TV purchase the color is radiant the sound is very clear!!! Love the bigger screen crystal clear color!!!
I would recommend this to a friendBrand response from Samsung
Posted .Suecitysue:
I'm very glad to see that you are happy with this product. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
It’s Ok for size and price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for its size mostly. The sound isn’t that good hard to to get a sound bar. The picture in fast action movies and shows is still a little blurry. Bottom line is that it is good for the price I got it for at $500.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Locness,
Thank you for sharing your feedback with us.
You can select from several Sound Modes and advanced settings to meet your personal preferences.
You can further customize the sound with Expert Settings.
Press the Home button on your remote, and then navigate to Settings. Select Sound, and then select Expert Settings.
Have you tried Auto Motion Plus? It is a feature designed to eliminate blur and judder on an LED TV, specifically in fast moving images.
You can change Auto Motion Plus settings by following these steps:
1) With the TV powered on, press the Home button on the Samsung remote to open the Home screen
2) Then select Settings > Picture > Expert Settings > Picture Clarity Settings
3) Then you will see the following three options:
a) Off: Picture Clarity Settings will always be off
b) Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
c) Custom: Allows custom adjustments and settings to be used
4) By selecting the Custom option, you can access these advanced settings:
a) Judder Reduction: Use the directional keys on the remote to adjust the Judder setting
b) LED Clear Motion: Select to turn on/Off/Auto
c) Noise Reduction: Select to turn Auto/Off
Should you need further assistance with features or other product usage, please reach out to Samsung Support and an agent will gladly assist you.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
It's an okay TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for a while now and is having a little problem with the picture quality, turns green and blue from time to time. I've had to unplug this TV twice for it to start showing clearly but I don't think I spent my money to turn it on and off if there is any kind of problem with it. I haven't called geek squad yet because they might tell me the same thing to unplug it, I'm waiting to see if it happens again to have it fixed. I've also had a really old Samsung TV that worked great and lasted a very long time with no issues, the newer model TV's are having issues.
I would recommend this to a friend