Customer Ratings & Reviews
- Model:
- UN65TU8000FXZA
- SKU:
- 6401718
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, color, and size of the 65" Class 8 Series LED 4K UHD Smart Tizen TV. They appreciate the amazing clarity of the picture, the great sound quality, and the simplicity of setting up the TV. The TV is also seen as a great value for its price. However, some customers have expressed concerns about the remote control, connectivity issues, refresh rate, and limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Green line across the screen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke just past the 1 year warranty. Green line across the screen
No, I would not recommend this to a friend2yrs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2yrs and 32 days it died So said had a 2yr warranty that was crap
No, I would not recommend this to a friendArc feature not working well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI2 Arc is not working well with my sound bar it keeps saying that it doesn’t support Arc. Not Happy!
No, I would not recommend this to a friendThis TV continuously lags.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't watch Netflix or Amazon on it. Response time for changing volume and power is extremely slow too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bkennedy,
Thank you for choosing the TU8000 Crystal UHD Smart 4K TV and taking the time to share your experience.
If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app.
Here is a link to a step-by-step trouble shooting guide to get you started:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/
Please also check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
I hope this helps to solve your concerns.
If the issues persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Buy another brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv when it works. Shuts off randomly. Acted up since the day we got it
No, I would not recommend this to a friendSoundboard Visio V21
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundboard was missing 3 cables. I am very disappointed and I will return the purchase
No, I would not recommend this to a friendJunk !
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Danger with this one . Picture went in one day ! usually like the Samsung brand !
No, I would not recommend this to a friendTERRIBLE - Stopped working after a few weeks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV in July and it stopped working in September after using only a few times.
No, I would not recommend this to a friendIt is broke down already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV seems to be shot already When you turn the TV on all you get is a solid line green screen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andy,
I am sorry to hear that your TU8000 TV screen was green upon opening.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Please reach out to us via any of the following options so that we can provide troubleshooting or begin warranty service:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon
-Samsung Ambassador
Piece of poop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap tv the picture is terrible and set up is a nightmare do not buy
No, I would not recommend this to a friendScreen turned purple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for almost 2 weeks and then the screen started to turn purple. Had to return!
No, I would not recommend this to a friendWon't turn on.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only one and a half year it stoped working. Won't turn on.
No, I would not recommend this to a friendBroken Picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to sand looking background and stopped working within two months.
No, I would not recommend this to a friendScreen stopped working less than a month in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago and the screen stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Johnb3,
I am very sorry to hear that your TU8000 TV has stopped working.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Please reach out to us via below options so that we can provide troubleshooting or begin warranty service:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you and helping you with a solution soon.
-Samsung Ambassador
TELIVISION AND MOUNT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TOOK THEM 6 WEEKS TO MOUNT IT THEY CANCELLED 4 TIMES
No, I would not recommend this to a friendNot very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I watch programs and the picture freezes all the time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dennis,
I am sorry that you are experiencing stalling and freezing with your TU8000 Crystal UHD Smart TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps.
Should the issue persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Tv qualityCons mentioned:Remote control
A nice upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second try did the trick! I Had to exchange the first TV due to an annoying buzzing and a couple of faint vertical lines in the tv. I had no hassles from Best Buy and the new TV works great. I bought this to upgrade from a 10 year old 40" TV. Obviously, it blew it away. The picture quality is great, I can see details in movies that I've never noticed before. The screen is a bit reflective but I don't find that difficult to manage. The sound is adequate (although I use a sound bar most of the time). The remote is different... its small and simplistic (no complaints). Also, you can use your phone to control the TV. One thing to note, there are no buttons on the TV (no power button, no channel buttons, nothing). Personally I think that's a bad design choice but as long as I don't lose the TV remote and my phone it will not be an issue.
I would recommend this to a friend - Pros mentioned:Picture quality
65" Samsung Smart Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love my samsung tv. but i think my daughter loves it even more. When she watches shows on the tv, the people are almost the same size as her. lol
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome TVFor The Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality, great TV. I bought two for the home. I definitely recommend Samsung.
I would recommend this to a friend - Pros mentioned:Picture quality
Great buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for over 3 years and so far so good! It lags sometimes, but for the most part, the sound, connection, and clarity have been amazing.
I would recommend this to a friend