Customer Ratings & Reviews
- Model:
- UN65AU8000FXZA
- SKU:
- 6453024
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.
This summary was generated by AI based on customer reviews.
Good purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution on this TV is terrific. The sound quality is alright. We ended up getting a sound-bar to use with it.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the Samsung TV we purchased. Service technicians did a great job mounting and installing the TV.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I purchased as a gift and the recipients love it. I also purchased a sound bar to go with it since sound quality is a bit lacking.
I would recommend this to a friendTV Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. The Geek squad was amazing even though our tile wall gave them some difficulty. We appreciate everything that was done. Thank you.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did an excellent job on the installation and gave me a tutorial on how everything worked. I love the Samsung TV. Great service.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good and obviously need better sound quality. I am just worried how it will be after 5 years. I have other one for almost 5 years and it just went blank.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very surprised that the sound was not as good as my old Samsung tv I had to get a sound bar ,the sound still is not as good as my old t v .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sandjw,
Thank you for purchasing the AU8000 TV and for sharing your feedback regarding the sound quality. One of the features of your TV is OTS Lite (Object Tracking Sound Lite) which means that there are strategically placed dynamic speakers that track the action and move the sound around you. If you have a Samsung Q-Series soundbar, please take advantage of Q-Symphony which synchronizes both your TV speakers and soundbar to give you an excellent surround experience.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv, I upgraded from an older Samsung smart tv that was much smaller and I love it. Could use some improvement with the sound, might have to get a sound bar or something.
I would recommend this to a friendsamsung 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement for our previous tv. The screen resolution is fantastic! Plus the smart tv function is user friendly. would highly recommend!
I would recommend this to a friendGreat Job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, the only concern I have was making the purchase for 2 and the day of delivery one was shipped to my home. But overall was able to get things taking care of.
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales was great. He was very informative. Geek system was also great. They were very knowledgeable.
I would recommend this to a friendStopped working after 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a decent TV until it stopped working exactly 2 years and 1 day after purchase.
No, I would not recommend this to a friendGreat picture quality! But below average sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great TV. However the sound quality wasn’t. But I know the is common con for the flat screw tv.
I would recommend this to a friendGood Experince
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are planning to start your journey with smart TV, I would suggest to go with Samsung bit low end series like UHD Smart Tizen one, it will help you to gain control over smart TV
I would recommend this to a friendLoyal of this brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung have never disappoint our expectations, my family enjoy the clarity of image that we got in this tv
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is very nice.I would tell everyone to buy this tv.My wife just love it.Im thinking about buying another one lster on.
I would recommend this to a friendWonderful picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Key feature is 3 HDMI. The geak squad mounted and delivered. Very happy with our purchase and price. Highly recommend.
I would recommend this to a friendDynamic picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic install, greatly appreciated & a simple process to go live with a smart TV, with this kind of quality.
I would recommend this to a friend- Cons mentioned:Volume
Delayed sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the volume is delayed when you initially power the TV. It’s a little frustrating. Other then that it’s a great TV.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Delayed,
Thank you for purchasing the Samsung AU8000 TV. We appreciate you sharing feedback regarding the sound delay issues you are experiencing. It could possibly a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theater System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2020 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you are running the latest firmware (v.1904.0). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bright lighting on this TV is a little too bright. When watching shows or movies with brightness high the people tend to glow some? Overall though not a terrible TV.
I would recommend this to a friend