Customer Ratings & Reviews

Hi MisterCP,

Thank you for your review and feedback on the AU8000 TV. Please know we are here to help you. We recommend the following settings adjustments to improve your picture quality while watching darker scenes.

First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.

Next, I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.

Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings.

You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode.

Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to adjust the minimum screen brightness manually. Go to Settings > General > Eco Solution > Ambient Light Detection.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi TamaraTerry92,

I’m sorry that the picture quality of Samsung’s AU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams. Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.

If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi CharlesS,

We appreciate your feedback regarding the sound delays you’re experiencing. It could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to Settings > Sound > Expert Settings > Digital Output Audio Delay.

Please know that our TVs do have a Pass-Through audio feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.

On your TV, go to Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through

If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi Samsungdontbuy,

We are sorry to hear that your Samsung AU8000 TV is no longer working. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/

Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi Irteza,

We appreciate you sharing your experience with the new 2021 AU8000 Crystal UHD TV. Your details and image will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.

Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.

For further assistance with settings adjustments, please contact Samsung Customer Support.

1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST. 7 days a week. Or text “SUPPORT” to 800-726-7864 available 24 hours a day, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Dudefromtheblock!

Thank you for your review of the Samsung 65" AU8000 Crystal UHD TV and sharing your experience with slow remote response time.

To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

Should you need further assistance, please contact Samsung Customer Support.

1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Robmoehrke,

Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time and issues with apps.

To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

Should you need further assistance, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST. 7 days a week. Or text “SUPPORT” to 800-726-7864 available 24 hours a day, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Niko,

Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying correctly. Please try the following troubleshooting steps:

1. If any external devices are connected, check all input cable connections

2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.

3. Try changing channels using the remote control. Is the issue the same on all media?

4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources?

5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)

6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. For stable signal reception, the signal strength must be more than 20 dB (more than 4 bars on the icon).

If you continue to have issues, please know Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.

Should your issue persist, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi Jayztv,

Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. The details you have shared regarding your picture quality are appreciated and will be shared with our internal teams.

Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi Okhawg,

We are sorry to hear about your experience with the AU8000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.

Samsung is committed to providing the best possible product experience, quality, and value. This Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.

Please give us a call so we can make this right. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi AlexT,

Thank you for purchasing the Samsung AU8000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.

Please try a few troubleshooting steps that may help solve the issue:

1) Check the power cable for damage and proper connection.

2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top), or damaged, this is likely the cause of the issue. Replace the cable.

3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.

4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi JS200047,

I am very sorry you are experiencing issues with a distorted picture. The problem may be due to not connecting correctly with an external device. Please check your connection with these steps:

1. Disconnect and reconnect the power cables and HDMI cables on the back of your TV, then unplug the power cord and plug it back into the wall outlet
2. If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
3. If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV.
4. Check the cable connection if you use a set-top box. The cable you need to check depends on the type of set-top box.
5. Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.
6. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.

The compression of video content may cause picture distortions, especially in fast-moving pictures from sports programs and action movies.

- If the signal reception is weak or poor, screen distortion may be visible, but it is not a malfunction.
- Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
Not Displaying Properly (Lines)

We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi,

Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi SassyL,

I am very sorry to hear about the difficulties you experienced with the connection to your internet network. We completely understand your frustrations and are here to help.

There are some benefits that you can get when you update your TV’s firmware. First and foremost, it is able to add newly released features to your TV. It can also fix various bugs. The new firmware may contain a solution to your problem.

To update your firmware via USB, search for your TV’s model code on the Samsung Support website and then download the Upgrade file. Next, unzip the contents and store it on your USB drive. Finally, insert the USB drive into the USB slot on your TV. The firmware update will start automatically.

I hope this helps resolve your issue! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi Unhappy,

We appreciate you sharing your experience with the AU8000 TV. You may want to try adjusting image settings to improve your picture.

Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.

Should you need additional assistance adjusting the settings on your TV, please contact us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi there,

Thanks for taking a moment to review Samsung’s AU8000 TV. If you’re experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help.

Give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

We hope to hear from you soon.

~ Samsung Advisor

Hi CherlW,

We are sorry to hear about your experience with the AU8000 TV having display issues. Please know we are here to help you and have a few recommendations:

Please try the following troubleshooting steps:

1. If any external devices are connected, check all input cable connections.

2. If the issue persists, define precisely what is wrong with the display.

3. Try changing channels using the remote control. Is the issue the same on all channels?

4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?

5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)

6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.

Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi Kilroy,

We appreciate you sharing your experience with customer service not being able to resolve your issue. We are sorry to hear your experience has not been satisfactory. Please allow us to make this right by contacting Samsung Support again to set up a warranty service appointment.

Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

We hope to hear from you soon!

~ Samsung Advisor

Hi Tvproblem,

Thank you for your purchase and review of the AU8000 TV. Please know we are here to help you with your volume inconsistency issue.

One possible cause for this is the source. Some sources have their own volume control.

Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.

Next, we recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.

I hope this helps improve your audio experience. If you continue to have issues, please give us a chance to make this right. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor