Customer Ratings & Reviews
- Model:
- UN65AU8000FXZA
- SKU:
- 6453024
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.
This summary was generated by AI based on customer reviews.
65 inch TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think you should buy a sound bar for the best sound quality.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it a lot! Still learning a lot about using it! Can be confusing! Need a tech to show me! I bought the 5 year they offered! But I guess once I bought Tv & all! Didn’t care about showing me how to use tv!
I would recommend this to a friendRecommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this, it's my first Samsung tv You can buy it and you won't regret it.
I would recommend this to a friendSamsung 65” Crystal UHD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the fourth Samsung TV I have purchased from Best Buy! From the purchase transaction to the installation, the process was flawless!
I would recommend this to a friendMeh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont read the hdmi cables my cables work when i plug my cords in it says no power I troubleshooted reset the tv nothing works
No, I would not recommend this to a friend2.5 year life
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a decent tv but only lasted 2.5 years and now half of the screen is noticeably dimmer. Not gonna pay a repair tech more than i paid for the tv to come out and fix it
No, I would not recommend this to a friendGood tv for everyday viewing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price. Picture pixelates a lot during fast motion and could be brighter for my taste but serves its purpose, it also has a lot more glare Han my old tv. You get what you pay for.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tvaccaro!
Thank you for choosing the Samsung AU8000 TV and for sharing your feedback regarding your picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy that I had help from Best Buy. This is the best TV for my space.
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv for the price that we paid can't complain.
I would recommend this to a friendTv time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv fast smart functions remote is nice and responsive
I would recommend this to a friendMy husband surprised me with this tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live my tv, i just know it's to big or not big enough
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I say I LOVE THIS TV…Please get urself one..u will love it
I would recommend this to a friendSmart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the smart tv that needed excellent purchase.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for 1 year and then half the screen went black. Really dissatisfied with the product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SandroA,
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying correctly. Please know we are here to help and have a few troubleshooting steps:
1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK, and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
2. Determine if lines are appearing during the Picture Test.
Look for a line or lines on the screen during the Picture Test. If there are no lines, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
3. Request service if lines appear during the Picture Test.
If you see lines during the Picture Test, please visit our Support Center to request service. Make sure you have the TV's model code, software version, and serial number when calling.
In some cases, lines (especially if they are black) can be caused by a cracked screen. If this is the case, it would still need service if you want to fix it. However, since physical damage is not covered by the warranty, it may be more economical to buy a new TV rather than pay for repairs and a new screen.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Worst experience ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Half the screen is black after 4 months. DO NOT BUY
No, I would not recommend this to a friendTV NOT durable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is so skinny and thin and weak i had a BEETTLE bug fly into the screen and now theres screen lines horizontal and vertical. So now I'm out of $900 and geek squad protection literally is useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesTV,
I am very sorry for the unfortunate situation with lines having developed in your screen. Please know that lines on the screen will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/UN65AU8000FXZA
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and had it installed by geek squad. Next morning husband was dusting it and held the left bottom corner to steady it and the screen cracked. Best Buy WILL NOT replace the defective tv and expects us to pay them for it. Tried to speak to the local manager and he didn’t even have the courage to meet with us. Very poor customer service and this model from Samsung appears to be defective according to this and other reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
I am very sorry for the unfortunate situation with a crack having developed in your screen. Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/UN65AU8000FXZA
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Pass!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might have had 2 defected TVs but they were not good they showed a lot of white blotches
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Spencer,
Thank you for your review of the Samsung AU8000 Crystal UHD TV. We appreciate you sharing your experience with us.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Ease of use, Picture quality
My Best Buy yet :)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loooove this TV, not to get too technical, it looks great on my wall, it looks great when I turn it on, I can navigate with ease and it was super easy to set up. Volume is great picture is perfect for a TV that is not OLED. I'm already planning on putting it in my bedroom and getting a larger size for the TV room.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Great quality, poor tv remote
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this TV for 2 years now, and the quality is great. It looked small in-store next to the much bigger TVs, but once we got it home we realized it was a huge upgrade! The only issue we have is with the remote. Not sure if it's an ongoing problem for other customers of this product, but sometimes the volume button randomly stops working on the remote. We have to unplug the TV from the power source and plug it back in to get the volume button on the remote to work again. It's super annoying as it happens pretty regularly. TV is great. Remote stinks. Oh well. I suppose we could probably get a replacement remote.
I would recommend this to a friend