Customer Ratings & Reviews
- Model:
- UN65CU8000FXZA
- SKU:
- 6537372
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class CU8000 Crystal UHD 4K Smart Tizen TV's exceptional picture quality, ease of use, and vibrant colors. The user-friendly remote control and sleek design are also frequently praised. While some users reported occasional performance issues, the overall positive feedback highlights the TV's strong performance and features at a competitive price. Many appreciate the TV's lightweight design and the abundance of features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not disappoint. Clarity and quality of picture with zero delay.
I would recommend this to a friend - Pros mentioned:Picture quality, Remote control
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv picture quality remote great buy at best but
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great!! I love it. Tbe picture is good. Sound is good.
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular screen looks with very good quality and super fast to use
I would recommend this to a friend 
Solid TV for the price
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The screen is great and the colors and image processing are good. Nothing fancy here; it's a good TV for the price. My only hangup is the processor is a little slow with navigating the menu, but I can't expect it to be perfect without adding at least another $200 onto the tag.
I would recommend this to a friend- Pros mentioned:Picture quality
Love this tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture quality and great price! The only thing weird is sometimes the tv audibly cracks.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
65 inch Samsung smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good clear picture Very good sound Color is amazing
I would recommend this to a friend - Pros mentioned:Picture quality
Great buy for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 65” Samsung 8000 Crystal TV is everything I hoped it would be. It’s crystal clear picture, excellent sound, along with easy navigation met all my criteria, and the price was right!. I would definitely recommend this product!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television has good picture but the on and off button came off. Very fragile
I would recommend this to a friend Not made as well as used to be!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv last week… friday night and sunday morning the screen was glitching all over the place! I returned the tv and got another…. And this weeek its frozen twice on me that i had to unplug the tv and plug it back in for it to work. Very disappointed with it! My old samsung tv has worked great for 10years not a single issue and still works i just wanted a upgrade. Seems like i got a downgrade! I dont think ill be buying samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcusB,
Thank you for your feedback on the CU8000 TV. We appreciate your patience in having to exchange your TV. Please know we are here to help.
First, let's ensure you are running the latest Firmware Update, Version 1120.1. Go to Settings> Support> Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you continue to have issues, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound and brightness for the price. Not to mention that it’s a newer model (2023). I pondered and pondered for the past two years about upgrading to 4K tv’s. I’m very happy to have waited for a newer and affordable Samsung smart tv. Satisfied customer!
I would recommend this to a friend - Pros mentioned:Picture quality
My new Samsung TV yaaaay!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am team Samsung every item in my house is a Samsung product. My 55' inch tv started going out and I needed a new tv was needed for football season. The CU8000 is awesome and a great pic and sound. I am definitely satisfied and happy with my purchase.
I would recommend this to a friend - Pros mentioned:Price
Samsung for the Win
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues... the Tizen OS has it's advantages over Google....and the price was reasonable for an entry-spec TV to replace a Sony. The Samsung was quick to add itself to my electronic ecosystem..... which made integration very easy.
I would recommend this to a friend - Pros mentioned:Picture quality
TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has one of the best images I’ve seen. Wasn’t expecting it to be as clear as it is and the blacks are actually black not charcoal like most aTVs
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 65
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv Quailty is great Great price Setup was easy
I would recommend this to a friend - Pros mentioned:Picture quality
Sound is Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV image is pretty good, the sound on the other hand is horrible, trust me, it is horrible. I tried all the settings, and man, it looks like I will need to purchase a sound bar. I would recommend the TV, but consider getting a sound bar or additional speakers.
I would recommend this to a friend Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The representative who assisted us with the purchase was very helpful, and the tv fits perfectly in our living room. The image is great and we are very happy.
I would recommend this to a friend- Pros mentioned:Picture quality
Good at this price point.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Animated shows and games look fine, but any real scene that isn't incredibly well lit is not very good. Dark scenes are horrible. Severe backlight bleed. Must be used in very dark room. Great picture quality for the money though.
I would recommend this to a friend - Pros mentioned:Picture quality
65” Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We walked into Best Buy not expecting to get a Samsung TV even though we wanted one but thanks to the employee and finding a good price we were happy. We LOVE this tv!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Reliability
Purchase the protection plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture quality for the price. Quit working after 16 months. Out of warranty and purchased no protection plan. Disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CodyM,
We appreciate your feedback on the CU8000 TV. Please know this TV was released in 2023 and should still be under the manufacturer's 1-year limited warranty. So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor