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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 755 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers find value in the 65" Class CU8000 Crystal UHD 4K Smart Tizen TV's exceptional picture quality, ease of use, and vibrant colors. The user-friendly remote control and sleek design are also frequently praised. While some users reported occasional performance issues, the overall positive feedback highlights the TV's strong performance and features at a competitive price. Many appreciate the TV's lightweight design and the abundance of features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 755 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung 65"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very good definitely need to use a soundbar if the TV is mounted on the wall. Navigating the system using the remote included is a bit challenging. Haven't been able to figure out how to connect to cable box as a backup when wifi goes down.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KarenM,

      We appreciate your feedback on the CU8000 TV. Please know your feedback will be shared with our internal teams.

      To connect a cable box to your CU8000 TV, you will first want to connect the box via HDMI to the TV. Next, if the cable box is not automatically recognized, go to Source> Choose the HDMI port that you connected your cable box into.

      If you need more help, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very fine TV for the money. Extremely pleased with the purchase. Was easy to connect, remote is easy to use, and the Alexa feature is pretty nice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality better picture quality basic size well done

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Highly recommend this tv!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv! We really wanted a larger tv, but it wouldn’t fit in our space. This tv has been GREAT! Fantastic color & sound. The price was amazing too!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Very good bang for your buck.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv for the money. It does lack some higher end features, and can be slightly laggy when entering multiple commands. Overall it's a great value and picture quality is excellent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not show full screen on Streaming application

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv 65 “ recently but on Netflix, Prime or Youtube. Some videos and tv shows/movies does not show full screen. It shows black bars on top and bottom. I have picture settings set to ratio: 16:9 but it still shows black bars. If anyone knows how to solve this or has suggestions. Please let me know

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Deval,

      Thank you for reaching out and letting us know you are experiencing troubleshooting issues on your CU8000 TV. Please know that HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when watching movies with aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.

      Go to: Home > Settings > All Settings> Picture > Picture Size Settings > Picture Size

      Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new 2023 samsung tv, got it on black friday & was one of the best purchases ive made. Would definitely recommend this tv to anybody trying to upgrade, samsung never disappoints!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this tv to replace a 10 year old Samsung 60 in. Ok, so it’s not the top of the line Samsung, but for the price and picture you can’t go wrong !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Horizontal Lines

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this TV, and unfortunately, it has proven to be a disappointment. Right out of the box, I noticed several faint lines running horizontally across the screen, which became more pronounced with darker images. Despite trying different HDMI cables and adjusting the settings, the issue persisted, significantly affecting the viewing experience. It's especially noticeable when watching movies or shows with high-contrast scenes, making it hard to enjoy content without being distracted by these disturbing lines. While the TV's features, such as the sound quality and smart functionality, are decent, the screen defect is a major flaw that overshadows its positives. I reached out to customer service, but the troubleshooting steps didn't resolve the problem, and the issue seems to be a manufacturing defect. It's frustrating to invest in a new product only for it to arrive with such an obvious problem. I would not recommend this TV unless you're willing to risk a defective display.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased It’s amazing good quality Clear voice and picture quality Only thing I give 1 star less because its stand was broken And they didn’t had part

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture, good value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's almost TOO good. The definition is so high that some older movies don't look right because their productikn quality doesn't come up to the picture quality on this tv. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I simply love this TV,I had other TV models n the rest of the house rooms and I ended up switching to this TV n all the rooms,great quality and great price!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Goopd value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clear picture and peretty good sound. Came well-packaged and setup was easy. Could do a better job of explaining how the warranty works and what to do if service is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv. Lots of features. Easy to set up and connect. Cannot speak to the sound as it has been connected to a sound bar from day one, but the picture is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Lots of menu options. Sometimes it takes two times to turn it on (goes off while starting up, but comes right back on). Still glad we bought this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. If your looking for decent picure quality for a good price, this is the one. Not as good as the QLED series, but much cheaper if you not looking to spend a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy new tv owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for our room. We were looking at a smaller tv but decided on the 65 inch after viewing the various sizes at the store. So happy we made the decision we did!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    This Guy Approved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is it for me on TVs , started w plasma, Now up to this 65, and w the 18 months finance via Best Buy , its practically free , super great quality Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Television

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this television for a couple of months and it is a very good television. I would highly recommend this television. The quality and picture is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    4K is stellar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture resolution, color and brightness are stellar for a tv in this price range. Having a separate sound system is practically a necessity, so no points off for that. Replaces a 10 year old plasma.

    I would recommend this to a friend