Customer Ratings & Reviews
- Model:
- UN65CU8000FXZA
- SKU:
- 6537372
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class CU8000 Crystal UHD 4K Smart Tizen TV's exceptional picture quality, ease of use, and vibrant colors. The user-friendly remote control and sleek design are also frequently praised. While some users reported occasional performance issues, the overall positive feedback highlights the TV's strong performance and features at a competitive price. Many appreciate the TV's lightweight design and the abundance of features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. I love the updated interface. I would recommend this TV to anyone.
I would recommend this to a friend Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart tv is everything i needed and more. The features are very good.
I would recommend this to a friendWorst TV we've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture, and now, twice, there is a fuzzy glitchy screen. It's all static, can only hear sound. It's like in the 80s when you used to turn onto the wrong channel and it's black/grey screen with static. Sometimes, it's green and red. We have Samsung TVs in every room and this is the first one with so many issues. Samsung TV plus never works and wifi doesn't stay connected. Everything else works, even devices further from the router. This TV sits directly over our router, no excuses. Also, you cannot shut off the tv volume if you have a sound bar. So you can barely make out words sometimes with movies
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethS,
Thank you for reaching out and letting us know you are experiencing issues with your CU8000 TV. I have a few recommendations that I recommend trying.
First, ensure performance is fully optimized; please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, when connecting a Soundbar via HDMI, make sure you set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound and check whether the Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. Output.
If you still have issues, please do not hesitate to reach out to us to schedule a warranty appointment. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Tv oled
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv we ever owned! Good for gaming too all around tv the sound is also great
I would recommend this to a friend - Pros mentioned:Ease of use
Looks good and intuitive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking TV easy to set up and all auxiliary equipment I hooked to it worked without any farting around. Very nice unit.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 65 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is amazing and the quality is great for the price ! The curbside assistance was also amazing!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 60” TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent 60” tv for the price. The customer service explained the difference in the TV’s
I would recommend this to a friend - Pros mentioned:Picture quality
Top Rate
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound and vivid picture on screen like it
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this television, it has a great picture quality!!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Best Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv quality is good and its nice and loud. I love it so much !!!
I would recommend this to a friend - Pros mentioned:Picture quality
Love tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great price, great size, getting one more soon!
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic definition and clarity, perfect size for our living room!
I would recommend this to a friend - Pros mentioned:Picture quality
Good tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many days was searching a tv for my living room. It Excellent. Was my gift.
I would recommend this to a friend - Pros mentioned:Ease of use
Wonderful.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We simply love this TV. It's everything you could ask for.. Everyone can operate it and there are so many options of things to watch.
I would recommend this to a friend - Pros mentioned:Picture quality
65”
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv, Football and Basketball games are looking lovely. Thinking about buying another one soon
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound sound for the price. Installation was very easy!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV with excellent picture and sound quality we mounted it on our living room wall and it looks great
I would recommend this to a friend - Pros mentioned:Ease of use
Recommendable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great clarity, it's thin, easy to use, good sound, for the price I didn't think it would be so good, recommendable.
I would recommend this to a friend - Pros mentioned:Picture quality
JohnS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to excellent quality for the price. Overall picture quality good but might look into possiblity of adding a sound bar.
I would recommend this to a friend - Pros mentioned:Picture quality
Love It!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv -picture perfect. Fits the space and we added a sound bar. Very nice!
I would recommend this to a friend
