Customer Ratings & Reviews
- Model:
- UN65CU8000FXZA
- SKU:
- 6537372
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class CU8000 Crystal UHD 4K Smart Tizen TV's exceptional picture quality, ease of use, and vibrant colors. The user-friendly remote control and sleek design are also frequently praised. While some users reported occasional performance issues, the overall positive feedback highlights the TV's strong performance and features at a competitive price. Many appreciate the TV's lightweight design and the abundance of features.
This summary was generated by AI based on customer reviews.
I would bring the ni bet buttons back or add to it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love the tv except for the way they changed a lot with the remote how you can’t just punch in the channel an that you have to go to the guide to change or flick thru to go to or back to your show
I would recommend this to a friendExcellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is beautiful and the volume is perfect, I highly recommend
I would recommend this to a friendJudyB
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung-65 TV. Service was wonderful. Agents were very friendly and they knew what they were doing. Answered any questions I had about the tv.
I would recommend this to a friend65” Samsung CU8000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this TV! We bought a TCL and honestly it had some problems so the associate suggested a Samsung and we are so happy they did!
I would recommend this to a friend65 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the TV we purchased. The sales person we worked with was great and knowledgeable and helped us pick the TV we wanted.
I would recommend this to a friend- Pros mentioned:Picture quality
Not what I Expected from samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not what I expected. I love Samsung products. And maybe I just had a bad TV But there were a lot of glitches a lot of jumping from one screen to another and it was not user friendly, which is surprising because I have an older Samsung that I love. I am glad I was able to have a return and purchase another TV . I do have to say the picture was amazing. But the other issues I was having overrode my desire to keep thevTV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmyH,
Thank you for providing us with the details of why you had to exchange your CU8000 TV. We appreciate your patience in having to deal with the hassle of a return.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be glad to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
New TV Samsung smart 65inch.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That TV was excellent, thats why i liked it and the delivery and fix it also was good perfectly. No problem and very quick to finish and up to now no more troubles.
I would recommend this to a friendBeauty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV came with good future. Good quality I love how it has a lot of things to do with game mode and everything above. Cami
I would recommend this to a friendGreat service.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Fast, easy and user friendly services.
I would recommend this to a friendGood but not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was easy to set up, but I do not like two things: The low profile of the TV stand and the small remote. My previous model was at a better viewing height with a taller stand and the larger remote was easier to use.
No, I would not recommend this to a friendMy TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did exactly what I needed it to do. We needed an updated streaming platform that would allow us to stream all channels we subscribe to and this was the answer
I would recommend this to a friendMy favorite store is Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is my favorite store. I always get the greatest products from Best Buy. Customer service is is awesome and very helpful. I'll always be a customer of Best Buy.
I would recommend this to a friendGeek Squad - Never Again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was fine for the price but the $600 I had to pay to Geek Squad was ridiculous. Plus their attitude, and telling me, “you may have paid Best Buy that much but WE don’t get all that! And them saying You ask above and beyond what we planned to do. They were there 15 minutes! I had to call them back twice. I will NEVER use Geek Squad again - I’ll call Hello Tech or Tech Help. So much cheaper and better informed!
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture poor remote.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and features are excellent my only complaint is the remote. The remote only works intermittently and even then no more then 5 feet from the tv.
I would recommend this to a friendBrand response from Samsung
Posted .Hi chill673,
I’m sorry to hear about the issues you’re experiencing with slow response time on your remote. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
Finally, please ensure there is nothing blocking the line of sight from the TV and the remote. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Good experience in best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That was my first purchase at best buy, bought a samsung TV. And am happy with the buy item. It was a good experience and the staff members were helpful.
I would recommend this to a friendGreat 65" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you own an 8k OLED TV, this TV is the one to have. Tizen OS is great, Apps run fast...lots of features. Screen mirror you MacBook is so easy.
I would recommend this to a friendDisappointed in TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great just a bad tv. First day we got it the screen was broken internally and fixed it by unplugging it and turning back on. But it keeps happening. Having problems with the “game mode” function of the tv. In my opinion they need to keep smart tvs simple. I do not care for the remote either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KatieW,
Thank you for letting us know you are experiencing issues with your CU8000 TV. So we can better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
*A Good Buy at Best Buy !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine Picture and just beginning to play with the remote and features, The TV is a gift to my Fiancee`s parents celebrating their 68th wedding anniversary !
I would recommend this to a friendThank you for your support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product bought from Best Buy and excellent service. I am very happy with the product I purchased.
I would recommend this to a friendSamsung TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good TV, it has good apps, it includes the xbox app which is great for gaming and works very well.
I would recommend this to a friend
