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Customer Ratings & Reviews

$349.99

Customer reviews

Rating 4.7 out of 5 stars with 1387 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,387 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old Samsung TV with this one. Ordered for store pickup, had it picked up and installed within an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes.... I recommend it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is fair for the definition of the television. It was a gift for Father's Day and my dad is very happy. I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HEARING INSTRUMENT SPECIALIST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, installation was done extremely perfect. I would strongly recommend best buy buy for your TV purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the TV for the bedroom good choice has a bunch of apps and free Channels with internet access great way to save $ no cable required

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a 65 inch tv from Best Buy and had it delivered and had the Geek Squad hook up my new TV to my spectrum tv service. These guys did a great job. I would recommend these guys to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier with this Samsung TV! This is our second one we bought for our house. Highly recommend it as it’s a great TV for a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shockingly Great Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived by delivery on time! This TV was purchased at a great price l! Excellent quality and performance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my purchase. Everything was quick and easy as far as costumer service and pick. As well as set up. Everything my loving space needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeding expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value and features for the price point. My RCA TV backlight went out so got this inlsale for $349.99

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality TV for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video quality, easy to set up. Took one star off because of some issues adjusting brightness (video quality looked overly bright to the point of almost being washed out), but once adjusted, it worked beautifully. Excellent value for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    This Samsung model sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since it’s been installed, I have encountered many issues with the operating system. I have to constantly reset my wireless network to get to the installed apps. It is very frustrating and I’m giving this 1 more week before bring this back. I have a printer and another tv on this floor and never have any internet issues. I have moved my Eros node right next to tv and constantly reset main router. Seeing circles and blank screens have been the norm, I’m almost ready to put my foot thru this tv.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LarryB,

      We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    My TV review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV especially if you want to put on your wall. Great for movies nights with the kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large TV, but perfect for my stand. I’m a casual gamer and I haven’t had any issues with performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good TV thanks advance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is very good for farther day from the kidsssßssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssddsssssssss

    I would recommend this to a friend
  • Cons mentioned:
    Remote control, User interface

    Rated 1 out of 5 stars

    Not worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend to be honest. Its not convenient at all and its UI is actually annoying the deal with. The remote doesnt even have a mic when theres options to speak instead of type. You cant install new TV apps either, so no VPNs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SinnohStarter,

      Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Great TV and recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good cost and features. I have really enjoyed the smart functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good. The best service. Perfect timing and professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came to deliver my television was very respectful of my home and had excellent people skills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great graphics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality tv I’ve ever had! I’ve never had such a great tv I definitely will be buying Samsung always!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall, no issues connecting to wifi and includes every app you'd enjoy

    I would recommend this to a friend