Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
Highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase, this was a great addition to my living room, great features!
I would recommend this to a friendSamsung 65 inch rv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, on time delivery, professional installation.
I would recommend this to a friend- Pros mentioned:Picture quality
Decent Price, Decent TV..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, you can't beat this TV. looks great
I would recommend this to a friend Great TV, Great Value, Great Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV… couldn’t be happier… great price… curbside pickup was SO EASY… 30 minutes from choosing the TV finally to having a Best Buy Employee slide the TV into my SUV on a rainy afternoon. Excellent!
I would recommend this to a friendGood Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was bought for the great reliability and value. I look forward to years of trouble free service as my other Samsung TV’s
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a nice tv would recommend for the price. also has any app fownload which is a big plus
I would recommend this to a friendBest tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the TV. The size is really good for what it is. I watch my series and movies very comfortably on this TV. I recommend it 100 percent.
I would recommend this to a friendTelevision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase. I spent a long time choosing and chose this one, it is the best.
I would recommend this to a friendNew TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love samsung and i will keep buying 5/5 i will recomed this one
I would recommend this to a friendBad Web Browser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The good: The TV works well with apps and is pretty intuitive. It's what you should expect from a television today. The bad: The web browser is awful. If you are watching a video on a webpage that has rotating ads, as so many do, everytime the ad changes, the video freezes, and typically the cursor jumps around. Most of the time you can push the play button and the video starts, but every now and then you have to reload the page and restart the video. If you never need the web browser, it's a good TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkH,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Best prices and inventory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I order a lot of tv's for our company. Best Buy has the best prices and inventory by far. The worker's actually help you load the tv's.
I would recommend this to a friendGreat customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great took all the box an waited for me as i was running late
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television functions effectively and provides a satisfactory viewing experience.
I would recommend this to a friendGood for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good value smart TV. No issues so far. I had a similar model that worked with no issues for four years but the LED lights gave up. Let's see how this one does
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality I really like that the legs are adjustable so you have different options of where you’d like to put them
I would recommend this to a friendSatisfied with my TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an incredible offer and it is my favorite brand.
I would recommend this to a friend- Cons mentioned:User interface
Tv is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.UI is a bit clunky and there are noticeable shadows on parts of the screen when a solid color is being shown.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JOSEPHS,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU6900 TV. I have a few recommendations that may resolve the shadows you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the shadows still appear after replacing the cable, troubleshoot the external device.
- If shadows appear during the Picture Test, proceed to the next step.
If shadows appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
- Pros mentioned:Picture quality
TV is fine. BB customer service sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box excellent condition online. Go to pick it up. They said all the parts were there. I decided to check for myself. Asked for scissors or cutters. They said they had none. I had to use my keys to tear the shrink wrap. Not all parts included. Took TV back into store. A at front desk says my only option was to buy new unopened box. A at front desk said X would help me. After 10 min I see X and ask where the TV is. He's clueless. Go back to A who acts as if I am ruining his day by forcing him to actually work. A now tells X to get my TV. X finally brings my TV only now rather than paying the difference he has to refund my original purchase and charge me for the new TV. Of course this requires a manager who has to be summoned to the front. And to process the refund he has to scan the actual TV. He has to cut off the rest of the shrink wrap. He goes back to A (the person who said they didn't have anything) and gives him a box cutter. 30 min later, finally I have my TV and can go home. Pros: the TV Cons: BB staff
I would recommend this to a friendBrand response from Samsung
Posted .charliebrownmevlucyge,
We appreciate you sharing your experience with your open box model. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful tv, i am verry happy with this buy and the tv mount service by best buy awesome too
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new Samsung TV. With all the options available, we can all watch what we like
I would recommend this to a friend