Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv. Great for my grandchildren. Thank you
I would recommend this to a friendSuper Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love our new Samsung TV. I bought it from Best Buy for a huge discount. Set up on this TV is very easy and user friendly. I highly recommend this product to everyone.
I would recommend this to a friendHappy so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a very good product. We have been happy with it so far. I do wish it had been easier to setup and program. And also had WRITTEN instructions, NOT pictographs!
I would recommend this to a friendGreat value TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great TV for the price. We don’t need a super fancy TV, 60FPS is enough for us. Fast menus and easy setup with the smart things app. I like that the remote has a dedicated button for YouTube.
I would recommend this to a friendGood picture but tv sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly when first bought. Now it goes offline every five minutes while streaming. Did everything from factory reset to even resetting wifi. Google and reddit customers says they have the same problem with their tv. It shows a good picture just sucks when u watching a tv series or movie and it keeps disconnecting and reconnecting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AaronC,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Good Low Cost Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad at all for the price. Works well as a computer monitor.
I would recommend this to a friendBeautiful picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv for the price. Didn’t really care for the setup process for all my streaming apps, but once past that I’m pretty happy.
I would recommend this to a friendGreat TV for price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Reaction time is quick. Connect easily to soundbar and gaming devices
I would recommend this to a friendNice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really Nice picture quality and has great sound also
I would recommend this to a friendTime consuming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was delivered on time but set up was nerve wrecking! Don’t expect to plug up and start watching tv…..,What happened to the plug up and only hv to program channels? Everything has to be programmed nowadays every app every function personally it was ridiculous, but maybe I’m just used to the old school way
I would recommend this to a friendOk tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tv. Turn on turns on software is a bit sluggish which I’m not thrilled about. My biggest complaint.
I would recommend this to a friendGreat
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, great, great, great , great l, great, great.
I would recommend this to a friendPiece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken already. Owned below a month and it doesn’t even turn on
No, I would not recommend this to a friendBrand response from Samsung
Posted .KellyL,
I'm sorry that your DU6900 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power, and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good Tv but the sounds is very low and the quality is ok
I would recommend this to a friendGreat Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on the Memorial Day sale, easy install, and the delivery man was super kind and patient with me as I have never ordered a luxury item like this before. Very cool.
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for a low budget TV. I would recommend it to anyone.
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear picture! Great sound! Samsung TV is a plus!
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality 1080 p for video game content if interested
I would recommend this to a friendGREAT VALUE FOR MONEY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bright, responsive, and user-friendly 4K TV that’s great for gaming and everyday viewing, but lacks cinematic HDR depth.
I would recommend this to a friendBest deal for a TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv for a great price! My one and only gripe is the plastic film they put in the screen for protection has a pretty strong adhesive and was scared it was going to damage the tv upon removal.
I would recommend this to a friend