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  • SAMSUNG Crystal UHD
  • SAMSUNG Crystal UHD
  • SAMSUNG Crystal UHD
  • Alt View 13. Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) - Black.
  • The text on the image reads: "Images are simulated and for illustration purposes only."
  • Model: 65" DU6900 Crystal UHD 4K TV What's in the box: TV, Power Cable, User Manual, Remote Controller with Batteries, TM2240A DEI + 2.4" D, 10.5" D, 40.4" W Dimensions: (INCHES W x H x D): TV Without Stand: 57.2 x 32.8 x 2.4, TV With Stand: 57.2 x 34.6 x 10.5, Stand Footprint: 0.6 x 8.7 x 10.5, Distance between the two ends of the stand: 40.4" SAMSUNG Stand height not shown in visual. Features and specifications subject to change.
  • PurColor See a wider spectrum of colors than traditional RGB models.
  • 4K Upscaling: Get a clear 4K picture even if your content wasn't filmed in 4K.
  • Motion Xcelerator Experience clear motion and improved clarity.
  • Object Tracking Sound Lite: Hear 3D surround sound that follows the movement on screen using our incredible virtual top channel audio.
  • Mega Contrast automatically adjusts the brightness and contrast.
  • Keep Your New TV Damage-Free video 0 minutes 47 seconds
  • Safely Unbox Your Samsung TV video 3 minutes 00 seconds

Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)

Model:
UN65DU6900FXZA
SKU:
6612910
$349.99

Customer reviews

Rating 4.7 out of 5 stars with 1418 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,418 reviews

  • Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great took all the box an waited for me as i was running late

    I would recommend this to a friend

  • Best Buy value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price! Value for Samsung TV special 65 inch always has great sales very helpful people and knowledgeable. I always choose them first before a big box store with convenient locations and great service. How did you go?

    I would recommend this to a friend

  • Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv, i am verry happy with this buy and the tv mount service by best buy awesome too

    I would recommend this to a friend

  • Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Samsung TV. With all the options available, we can all watch what we like

    I would recommend this to a friend

  • Tv is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UI is a bit clunky and there are noticeable shadows on parts of the screen when a solid color is being shown.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JOSEPHS,

      We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU6900 TV. I have a few recommendations that may resolve the shadows you are seeing on your screen.

      First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.

      Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
      - If the shadows still appear after replacing the cable, troubleshoot the external device.
      - If shadows appear during the Picture Test, proceed to the next step.

      If shadows appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Pro Samsung

  • TV is fine. BB customer service sucked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box excellent condition online. Go to pick it up. They said all the parts were there. I decided to check for myself. Asked for scissors or cutters. They said they had none. I had to use my keys to tear the shrink wrap. Not all parts included. Took TV back into store. A at front desk says my only option was to buy new unopened box. A at front desk said X would help me. After 10 min I see X and ask where the TV is. He's clueless. Go back to A who acts as if I am ruining his day by forcing him to actually work. A now tells X to get my TV. X finally brings my TV only now rather than paying the difference he has to refund my original purchase and charge me for the new TV. Of course this requires a manager who has to be summoned to the front. And to process the refund he has to scan the actual TV. He has to cut off the rest of the shrink wrap. He goes back to A (the person who said they didn't have anything) and gives him a box cutter. 30 min later, finally I have my TV and can go home. Pros: the TV Cons: BB staff

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      charliebrownmevlucyge,

      We appreciate you sharing your experience with your open box model. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, fast through menus, exactly what i was looking for. Brightness is good for living room, we have it in bedroom and it lights the whole place up

    I would recommend this to a friend

  • Satisfied with my TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an incredible offer and it is my favorite brand.

    I would recommend this to a friend

  • buy no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good deal puhfre3iouuhrvfiu3en vpn3ervj89345ug revneripvuervjerfjvrjv04j

    I would recommend this to a friend

  • Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. As soon as I walked in, they directed me right to the people I needed see.

    I would recommend this to a friend

  • Samsung Crystal UHD Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the television, looks and works great! Great set up and haul away too!

    I would recommend this to a friend

  • Good t.v for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to downgrade from a sony bravia i had since 2017, t.v is decent for the price, after adjusting settings for hours picture is still a little washed out from too much white images.

    I would recommend this to a friend

  • GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Smart TV. Perfect size. Samsung is a very reliable brand.

    I would recommend this to a friend

  • Samsung tv 65"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv quality is very nice. Also it's very cheap for 65". Highly recommend

    I would recommend this to a friend

  • Great Quality! Great Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and free installation and delivery! Very happy with the purchase!

    I would recommend this to a friend

  • Samsung 65"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with amazing resolution, works great! The only issue found is downloading new apps within the main menu. Other than that, wonderful TV and size for the price!

    I would recommend this to a friend

  • TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for for the money, super deal for the 65'' TV. SamsungTV offers great list of channels

    I would recommend this to a friend

  • Samsung 65" tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new television for our family room. We decided to stay with Samsung. Love the new tv and all it's features.

    I would recommend this to a friend

  • First one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad. I made the purchase, quality is great can finally laid in bed Ann’s watch my tv in peace

    I would recommend this to a friend

  • Love this TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! Great price for a great size and absolutely happy with the purchase!

    I would recommend this to a friend
Page 61, Showing 1,201-1,220 of 1,418 reviews
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