Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Slowest TV on the market
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is decent. OS is slooooow. Painfully slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasB,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
60 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. Very clear. Enjoying our viewing experience!
I would recommend this to a friendUpgrade from previous generations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV and price on BestBuy is right. Operating system is good and I love the Game Center app.
I would recommend this to a friendDr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent deal good price and a great service for delivery
I would recommend this to a friendNA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great and setup was very easy to complete
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many Updated Samsung features for viewing experience
I would recommend this to a friendSa.sung 65
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product, best price, .....................
I would recommend this to a friendNeed better sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good television but not the sound Great price for your money
I would recommend this to a friend- Cons mentioned:Connectivity
Horrible tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and within the first month it won’t stay connected to the WiFi. Shows we are streaming cut out at least 7 times during the episode saying connection error. All the other tvs don’t have this issue. Contacted Best Buy and Samsung and they won’t do anything. Next time going with Sony or LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KyleM,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but the smart features are a little rough
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a bad tv. Its my first samsung tv. It does the job.
I would recommend this to a friendBrand response from Samsung
Posted .Angela,
Thank you for purchasing Samsung’s Crystal UHD 4K DU6900 Smart TV, which allows you to stream your favorite shows, play games, or even work out with a trainer. Experience everything you love with the Smart TV powered by Tizen!
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color not so great, I feel like alot of the time it looks washed out. Sound also isnt the greatest. I need to have the volume up pretty high. Probably should have spent a little more and got the QLED. Good option for the price.
I would recommend this to a friendBrand response from Samsung
Posted .SIMS926,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for the product ! Recommend for the price
I would recommend this to a friend$900 wasted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase that I ever have made. The TV screen was cracked when I took it out. The box. Couldn't get no satisfaction from Best Buy, which I have been a very good customer. Couldn't get no satisfaction from Samsung. Had a one-year warranty with them but not where the cracked screen. Then they told me if I would have had the box then they might have done it. That makes two TVs that I bought from Best Buy. Within a 6-month period that went out on me. The first one was a 65-in Roku TV worked fine for about a month and a half then just quit working. The second is Samsung never got a chance to use it was cracked and open the box. It was delivered to me and a probably it probably was cracked from the delivery people. Then I come to find out that they were supposed to take it out a box and check it to make sure there was. It was all right. So that's my review of this TV and of the Roku TV and of the dissatisfaction and poor customer service that I received from Best Buy and Samsung!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeffreyT,
We appreciate you sharing your experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
TV gone bad after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased second week of April 2025 and now second week of June 2025 it has a black vertical section about 4 inches wide coming down with a single green line in the middle of the black. You would expect a TV to last more of than 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasB,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
tv brand
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy but this tv is not good I won't recommend this to anyone ..I got it in July and I see dots in the middle of the tv but I didn't buy the extended warranty not good do not buy this one
No, I would not recommend this to a friendBrand response from Samsung
Posted .OscarB,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Don’t Buy This Look At Other Options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV as I’ve been a loyal Samsung customer for many years BUT I’m disappointed with this TV. The issues are: 1. Poor sound quality - in order to even hear the TV from your sofa, the volume has to be at least at “30” and honestly that is ridiculous. Then when you do finally hear the sound the quality is horrible even after you choose the higher sound quality on the TV 2. Blackness and Color - you know that you have great picture quality when watch a movie that has “night/black” scenes and the black on the screen is actually black. Dark scenes on this TV have patches of orange and other colors. It’s awful. - the color quality is “1” at best My last Samsung I bought 5 years ago (same size) and same cost had the most wonderful stereo sound and at 10 volume sounded like 40. The picture quality was crisp and the TV made you feel as though you were part of the movie from how clear the picture was, the blackness in the darker scenes was pure black Don’t buy this TV if you are expecting the same quality as past Samsung TVs you will be disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anonymous,
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you’re uncomfortable with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > All Settings> Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > All Settings> Picture > Picture Mode for the below choices:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
I hope you can use these adjustment recommendations to set the image to your liking. If you’d like further help with settings, features, or functions, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you like to stream, don't do this one.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 65" Samsung last year and had no issues setting streaming channels. The new one is very difficult. I do not want to "screenshot" bar codes to get the channels I want. I still can't get what I want on this new TV.
I would recommend this to a friendBrand response from Samsung
Posted .KimJ,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
- Cons mentioned:Physical damage
Came Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered but came damaged. The store did not give me any problems with bringing it it & replacing it with a new one right away.
I would recommend this to a friendBrand response from Samsung
Posted .LatoriaN,
Thank you for letting us know that you received a broken DU6900 TV upon delivery. We appreciate your patience in having to deal with the hassle of an exchange.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Samsung 65"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this tv for gaming purposes only. Don’t buy if you’re expecting to host any spotting event.
I would recommend this to a friendBrand response from Samsung
Posted .BZNBWAI,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro