Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
Dr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent deal good price and a great service for delivery
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine, the system is a little slow but it's a good TV.
I would recommend this to a friendClear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture doesn't show clear on some channels. I change the settings for those channels
I would recommend this to a friendNA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great and setup was very easy to complete
I would recommend this to a friendUpgrade from previous generations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV and price on BestBuy is right. Operating system is good and I love the Game Center app.
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many Updated Samsung features for viewing experience
I would recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Noticeable lagging on fast moving scenes.
I would recommend this to a friendSa.sung 65
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product, best price, .....................
I would recommend this to a friendGreat tv for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for the size and easy to use the smart features.
I would recommend this to a friendBad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and a week later it had a line running down the middle I called Samsung and they said they would send someone to look at it then canceled on me three times until I gave up getting it fixed now the remote doesn't work this TV is poor quality I don't recommend buying. Now We are looking to buy another TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Silverhaze,
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Need better sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good television but not the sound Great price for your money
I would recommend this to a friendGood TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but the smart features are a little rough
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a bad tv. Its my first samsung tv. It does the job.
I would recommend this to a friendBrand response from Samsung
Posted .Angela,
Thank you for purchasing Samsung’s Crystal UHD 4K DU6900 Smart TV, which allows you to stream your favorite shows, play games, or even work out with a trainer. Experience everything you love with the Smart TV powered by Tizen!
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Bad t.v
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sell products and go really go buy the warranty they offer..
No, I would not recommend this to a friendSlowest TV on the market
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is decent. OS is slooooow. Painfully slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasB,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color not so great, I feel like alot of the time it looks washed out. Sound also isnt the greatest. I need to have the volume up pretty high. Probably should have spent a little more and got the QLED. Good option for the price.
I would recommend this to a friendBrand response from Samsung
Posted .SIMS926,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Horrible tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and within the first month it won’t stay connected to the WiFi. Shows we are streaming cut out at least 7 times during the episode saying connection error. All the other tvs don’t have this issue. Contacted Best Buy and Samsung and they won’t do anything. Next time going with Sony or LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KyleM,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for the product ! Recommend for the price
I would recommend this to a friendSlowest tv ive ever had
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months it lags constantly can barley watc full movies or shows, luckily i use it for gaming but the tv itself is slow and laggy cant even use the apps.
No, I would not recommend this to a friendTV gone bad after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased second week of April 2025 and now second week of June 2025 it has a black vertical section about 4 inches wide coming down with a single green line in the middle of the black. You would expect a TV to last more of than 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasB,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro