Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great value for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent features for a basic tv set. The picture quality is awesome.
I would recommend this to a friendBrand response from Samsung
Posted .Wayne,
Thanks for reviewing Samsung’s DU6900 TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung crystalUHD 65inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made from a cheaper plastic material and didn’t have an optical audio input on the tv. Not a bad tv for a cheap 65 inch. Solid bang for your buck.
I would recommend this to a friendBrand response from Samsung
Posted .StephenW,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Operating system issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge fan of Samsung products. This one seems to have an operating system issue. Apps won't load some times and have to restart the TV. Will want it replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .JerryM,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Tin Box sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound the worst I have ever heard. Wanted tv for work out area but not able to get much in volume and sound quality is like a tin box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JimC,
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
65in samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice tv but the coaxial port for the antenna doesn't work. I spent $25 for a antenna and it never worked
No, I would not recommend this to a friendBrand response from Samsung
Posted .Oook,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know we are available and happy to assist you with troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
TV remote doesnt pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote doesn't pair, so i returned and changed to samsung another model and even that does not pair remote to tv. Funny thing is i have duplicate remote which is inpurchased for my previous tv and i was able to pair that to tv. Tried contacting bestbuy for support, they said it will be charged even thought tv is 2 days old, so contacted samsung and they performed some steps and nothing worked on both tv's. Looks lik3 bestbuy is messing up with tv remotes(may be when a product was returned).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vamshi,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound still goes off and have to turn TV on and off several times to get the TV sound again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .j2233,
We appreciate you sharing details of the sound issue you’re experiencing on your DU6900 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung TEmV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, sometimes freeze up when changing the channel can be frustrating, due to being a new television
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kesh,
Thank you for letting us know about the issues you are having with your DU6900 TV freezing. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is ok, the sound is not great. Have to turn up high volume to hear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThuyD,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Complex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great but menu structure, setup and operating are cumbersome
No, I would not recommend this to a friendBrand response from Samsung
Posted .PhilipP,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Would recommend a different brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for the TV but recently started to experience issues with the sound. After watching TV for a few hours I experienced a high pitch sound and no audio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DemondS,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Defective TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this unit at Bestbuy, Lake Forest, Irvine, California. After lest than seven months the tv picture became blurred then the screen totally black out. I tried different outlet but the tv won't turn on. Don't waste your money with this unit. Called Samsung support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JhunD,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Cheap but ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This T.V. set is fine for the price, which was cheap, but not up to the standards of "good" TV's. People look somewhat like a ghost and is very bright. Best to move up in the Samsung line of T.V.s to buy a better set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChrisK,
Thank you for sharing your thoughts on the picture quality of your DU6900 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV is Number 1 all the time, This one is Great choice Comepare to the price, you won’t regret it.
I would recommend this to a friendBrand response from Samsung
Posted .VanNunga,
Thanks for reviewing Samsung’s DU6900 TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, though pictures not clear and volume was not set properly. Have to set the volume up to 70 before you can hear clearly
No, I would not recommend this to a friendBrand response from Samsung
Posted .NkemA,
It’s unfortunate to hear you’re not fully satisfied with your DU6900 TV’s image and sound quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
There are several volume features you can adjust as well, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a nice TV, but ours unfortunately started having problems and we are currently sending it back to Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frownyface,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Tv bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is stop working after 6 months tbh buy other brand
No, I would not recommend this to a friendSamsung 60 inch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent e en had the tv for 60 days and already stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GarnetH,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung UHD 65 inch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to add Samsung surround sound in order to really hear the sound. Picture quality is not so clear
No, I would not recommend this to a friendBrand response from Samsung
Posted .user887812,
It’s unfortunate to hear you’re not fully satisfied with your DU6900 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Had for a month and already have dead pixel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my TV for one month, and it already has a dead pixel after using for 2 weeks. Would not recommend getting. Tried to get help at Best Buy, but I am outside of the 14 day window so now everything has to go through Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KRISTENA,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro