Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
Completely satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely satisfied, Completely satisfied Completely satisfied
I would recommend this to a friendBrand response from Samsung
Posted .ConnieD,
Thanks for reviewing Samsung’s DU6900 TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Cons mentioned:Physical damage
worst regret was shopping with best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV arrived shattered , received terrible service from Best buy when i contacted about it . It was a mistake to shop at best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KendrickM,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Meh… Cheap 4k 65” looked cheap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked as advertised. I didn’t like the color, dynamic range or speakers so I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Xzek,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Faulty tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked for a week and now is an expensive paper weight
No, I would not recommend this to a friendBrand response from Samsung
Posted .GraL,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Disapointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung online interface and samsung tv service are terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlC1,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung remote.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 65 in Samsung tv. The TV is a smart tv that comes with a dumb remote. The remote can not hold TV so you can go to do something else, not possible to advance rapidly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rybs,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Not enough ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't what I need as far as ports on the back of tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .PamelaP,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Still no TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVE TRAVELED FROM PA TO NY 3 TIMES AND STILL NO DELIVERY. I NEED TO BE COMPENSATED FOR MY TOLLS AND GAS ⛽️ FOR NOT SHOWING UP
I would recommend this to a friendBrand response from Samsung
Posted .KPRockwell,
We appreciate you sharing your experience. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
65 inch television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 3 weeks, bought a warranty but haven’t been able to get in touch with anyone, the automated system doesn’t understand my issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deegirl11,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Crystal TVs suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 2 weeks the screen went out and Best Buy had us go thru Samsung for warranty and now they are giving us the run around. So, now we're stuck with a TV that doesnt work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DianaM,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
No good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the biggest let down at Best Buy the tv came out damaged and the northridge location made it so difficult. The geek squad manager had no customer service. I would not recommend this location
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdwinE,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how the tv works till after I purchased another similar away from best buy. The experience I has was horrible and the supervisor was abysmal. Had to go twice just for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tito,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.finding this tv hard to navagate. in trying to get local news it sends me news from Michigan and other states but not Ohio
No, I would not recommend this to a friendBrand response from Samsung
Posted .GRANDMAC,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked took it back. Pixelated in layers to much delay for pictures as video in shows changed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mick,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Bad quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months the tv is on but you can’t see nothing thru
No, I would not recommend this to a friendBrand response from Samsung
Posted .SaraK,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Stolen credit card.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your employees accepted my stolen credit card. Too bad you didn't check person's id.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user584323,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. Now the volume isn’t working. I wouldn’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .MirlandeG,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Paid but no delivery or installation WEEKS later!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t received it. Worst delivery/install service EVER!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatrickG,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not returned.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not return this tv. It was asked for shipment at the counter by mistake.
I would recommend this to a friendBrand response from Samsung
Posted .JamesG,
I'm sorry to hear of issues during your shopping experience. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
- Pros mentioned:Design, Picture quality, Setup ease
A Truly Outstanding 65" Samsung TV Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s exceptional—stunning 65" display, crisp sound, sleek design, easy setup and navigation. Reliable, immersive viewing experience that transforms home entertainment.
I would recommend this to a friend