Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- SKU:
- 6612910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked took it back. Pixelated in layers to much delay for pictures as video in shows changed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mick,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Bad quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months the tv is on but you can’t see nothing thru
No, I would not recommend this to a friendBrand response from Samsung
Posted .SaraK,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Stolen credit card.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your employees accepted my stolen credit card. Too bad you didn't check person's id.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user584323,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. Now the volume isn’t working. I wouldn’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .MirlandeG,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Paid but no delivery or installation WEEKS later!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t received it. Worst delivery/install service EVER!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatrickG,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not returned.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not return this tv. It was asked for shipment at the counter by mistake.
I would recommend this to a friendBrand response from Samsung
Posted .JamesG,
I'm sorry to hear of issues during your shopping experience. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Wrong purchase for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t understand this tv…………………………………………………………..
No, I would not recommend this to a friendBrand response from Samsung
Posted .MargaritaS,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
A Truly Outstanding 65" Samsung TV Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s exceptional—stunning 65" display, crisp sound, sleek design, easy setup and navigation. Reliable, immersive viewing experience that transforms home entertainment.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great image, great sound, the UI is pretty easy to use and very responsive. For the price of the TV it's definitely left me happy with my purchase. I noticed about a month into having the tv there were these ever so little and hard to notice little marks on the picture though, small lil darker spots in a line. They're almost impossible to see and only at a certain angle or color palette but it is a bit annoying to see in a new tv. But! I am no TV scientist, this could have been user error or there is a simple fix for this! almost impossible to see by the way it never really impacts my viewing experience.
I would recommend this to a friendSamsung never disappoints.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd Samsung t.v. Both have an amazing picture. Set up was super easy. Exceptional price for a 65" t.v.
I would recommend this to a friendTelevision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product will consoder buying again great quality
I would recommend this to a friendNice sound, works well with hearing aids
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, but--- It takes a while for it to come on. I am watching it to see if it is faulty, but otherwise picture is great. I wear hearing aids and many lower end TVs have a treble sound that doesn't play well with the aids. It makes me so nervous I am climbing the walls and start screaming! This TV has lower pitch overall sound that works very well with the aids. You who wear them know that some sounds (treble) pass through the electronics and just bounce around in your head making your head feel like it will explode. This TV is very nice for us. I am very happy with it so far. I would buy it again.
I would recommend this to a friendOutdoor TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV for my outdoor porch. Works great and great picture
I would recommend this to a friendsamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great televion nice picture quality delivery was great
I would recommend this to a friendCrystal Hub TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent screen quality, easy to use interface and lots of storage for streaming apps. Even tho sometimes it is a bit too dim, even when the brightness is maximum, but it may be the media it's playing and not the tv. Overall a very good option for a TV
I would recommend this to a friendAll around nice to have tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually give this a 4.5 starts. Screen quality is good, sound is good, set up was easy since I already had a samsung account. Love that the app selection has a wide range to select and easy to use interface.
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly suprised at the picture quality at its price point! If your just looking for a great TV to enjoy your movies and shows with a little gaming thrown in without all the extra junk thats just jacks up the price, then this is a great buy! Would definitely recommend!
I would recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, nice display, Very sleek, easy to install
I would recommend this to a friendSamsung 65" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for living room.very nice TV. Color and clarity is exceptional. Grest value.
I would recommend this to a friendHouse TV Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up having to buy a tv for our house we are moving into. This purchase was exactly what we needed and fit right into our spending budget
I would recommend this to a friend