Customer Ratings & Reviews
- Model:
- UN65DU6900FXZA
- |
- SKU:
- 6612910
Customer reviews
Rating 4.7 out of 5 stars with 1417 reviews
(1,417 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the excellent picture quality, ease of setup, nice size, light weight for its size, and sleek design of the 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). However, some customers have expressed concerns regarding the number of ports, connectivity issues, a slow user interface, and remote control problems. A few customers reported receiving the TV with physical damage.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very clear with multiple HDMI ports and a vary quick smart tv.
I would recommend this to a friendRated 1 out of 5 stars
Birthday gift Ruined
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was broken out of the box in the left corner I spoke with Ruth over the phone and she was off no help my daughters birthday gift is ruined
No, I would not recommend this to a friendBrand response from Samsung
Posted .LaquettaY,
We appreciate you sharing your experience and that your TV exhibited damage upon opening and setup. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly. If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Rated 1 out of 5 stars
Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened out of the box and won't come on. Will have to deal with Samsung directly, can't return to best buy, because its past 15 days. I bought for my husband for fathers day, then we went on vacation, so we didnt open immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CARENB,
We appreciate you taking the time to let us know about your experience with your TV. So that we can help troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Rated 1 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Best Buy every body go gift Samsung tv is the best
I would recommend this to a friendBrand response from Samsung
Posted .BachirD,
Thanks for reviewing Samsung’s DU6900 TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Rated 1 out of 5 stars
Buyer Be Ware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on April 18 and now on August 20 it has the lines running down that say there’s a bad internal panel. The thing lasted an entire four months. What a piece of junk I guess he get what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelP,
Thank you for purchasing the Samsung DU6900 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Rated 1 out of 5 stars
Tv not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not working. I will contact best buy and i hope
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarlosYontomo,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Rated 4 out of 5 stars
Samsung 65’
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV for the price. Picture quality is sharp with good color and brightness—great for movies and casual gaming. Setup was straightforward and the interface is easy to navigate. Sound is decent but not amazing, so you might want a soundbar if you care about audio. Haven’t had any major issues so far, runs smooth and looks clean in the room. Overall, good value and I’d recommend it if you want something reliable without spending a ton.
I would recommend this to a friendRated 5 out of 5 stars
Best Quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality in the world . Nice coloring and very fast .Its heavy and you need to be careful
I would recommend this to a friendRated 5 out of 5 stars
BEST TV 2025
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the new Samsung 65” DU6900 Series Crystal UHD 4K Smart TV, and overall, it has been an excellent upgrade to my home entertainment setup. Picture Quality: The picture quality is impressive, especially considering the value for the price point. The Crystal UHD panel delivers vibrant, sharp images with accurate colors and solid contrast. 4K content looks crisp and lifelike, and even HD content upscales nicely. The brightness is more than adequate for a bright living room, though if you’re used to premium OLED displays, you might notice a difference in deep black levels. For most viewers, it’s more than satisfying. Sound: The built-in speakers are surprisingly decent. Dialogue comes through clearly, and casual viewing doesn’t require an immediate soundbar. However, for a more cinematic experience, pairing this TV with external speakers or a soundbar is recommended. Smart Features: The Tizen OS remains one of the most intuitive smart TV platforms. Apps like Netflix, Prime Video, Disney+, and YouTube launch quickly and run smoothly. The interface feels modern and responsive, and the universal guide and content recommendations are helpful without being intrusive. Design: The TV itself looks sleek and minimal, with slim bezels that maximize screen space. It sits well on its stand, but it’s also thin enough to wall-mount without sticking out awkwardly. Performance & Connectivity: Navigating menus, streaming, and switching inputs feels fast and lag-free. The TV includes multiple HDMI ports (including eARC support), USB, and all the standard connectivity options you’d expect. Wi-Fi setup was simple, and it maintains a stable connection. Pros: ✅ Excellent 4K picture quality for the price ✅ Smooth, user-friendly Tizen smart platform ✅ Sleek, modern design ✅ Solid selection of ports and connectivity ✅ Easy setup Cons: ➖ Average black levels compared to high-end panels ➖ Built-in speakers are fine but not exceptional Overall: If you want a large 4K smart TV with reliable performance, vivid picture quality, and a refined smart interface without spending a fortune, the 65” DU6900 is a fantastic choice. It strikes a great balance between affordability and modern features.
I would recommend this to a friendRated 5 out of 5 stars
A 65” Upgrade That Delivers More Than Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned several TVs over the years, but the Samsung DU6900 65” Crystal UHD 4K Smart TV (2024) is by far the best balance of quality, size, and value I’ve experienced. From the moment I turned it on, the colors popped off the screen—vivid, detailed, and surprisingly deep for a non-OLED display. This TV’s Crystal UHD 4K resolution really shines in both streaming and gaming. Whether I’m watching Netflix, YouTube, or playing PS5, the image stays crisp and smooth. The PurColor technology makes a noticeable difference—greens, reds, and blues look far richer than I expected in this price range. The Tizen Smart TV platform is intuitive and fast. Navigating between apps is a breeze, and Samsung’s included channels are a nice bonus. The voice assistant integration (Bixby, Alexa, and Google Assistant) means I barely need to pick up the remote anymore—just say the command and it works. What really impressed me was how sleek and premium the design looks on my wall. The bezels are minimal, the stand is sturdy, and setup was as simple as plugging it in and connecting to Wi-Fi. If you’re upgrading your home entertainment without breaking the bank, the Samsung DU6900 65” TV is a no-brainer. It punches above its weight in both performance and features. Whether you’re streaming your favorite shows or gaming late into the night, this TV makes everything feel bigger, brighter, and smarter.
I would recommend this to a friendRated 5 out of 5 stars
A Dream Fulfilled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buring this TV is one of the best purchases I have ever made. I was in the store for a 55 inch from lower priced brand, but everything was sold out. The deal I received on this last Samsung in-store was too tempenting to pass. The great stuff - price, image quality, power-on speed, overall style, minimalist remote. The two-position adjustable stand width was an unlisted feature of this TV which will give me lots of places to position the TV as I will not mount it. The I/O is disappointing - only 2 HDMI inputs, 1 USB, no optical out for audio. The built-in speakers are very good, but I have a wired 5.1 system, so this TV is a fantastic centerpiece of my budget home theater. Moving from 43 inches to 65 inches has been profoundly satisfying for me. This TV has revealed details in Matrix Reloaded that were always there but I never saw them until the larger screen made them easier to notice. I look forward to upgrading to 75 inches.
I would recommend this to a friendRated 4 out of 5 stars
Great product and a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV to replace my 7 year old 55" Samsung tv because the old software would no longer play all of the apps like Netflix anymore. TV works great, the sound is decent with or with a sound bar. Picture quality is superb. The worst thing about it is the remote control. The old remote was better. After setup the tv remote becomes your phone, which is much simpler to use. Get ready for plenty of pre installed apps and few extras they allow you to add. Definitely recommend it
I would recommend this to a friendRated 5 out of 5 stars
Out of any tv at Best Buy…this is the one chosen
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I better write a review on this. I brought my middle daughter to Best Buy to buy any tv in the store she wanted. This is the one she chose. She loved this tv as the shows were like the shows were actually taking place in your living room. She hooked up the tv to surround sound and was absolutely amazing. Out of all the televisions she could choose, this one had the best picture, best sound. Now I have this tv and will always keep this as she went to be with Jesus. My daughter was extremely tech savvy so if she purchased something, or rather me following reviews and checking out the specs, I would say buy it.
I would recommend this to a friendRated 5 out of 5 stars
Excellent quality, great for sporting events
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV is an absolute game-changer for anyone looking to elevate their home entertainment experience. With its stunning 4K clarity, sleek design, and cutting-edge smart features, this TV takes your viewing to the next level. Picture Quality: Crystal Clear & Vivid The Crystal UHD 4K display is nothing short of breathtaking. Every detail pops, from vibrant landscapes to intricate action scenes, making you feel like you're right in the middle of the action. The colors are rich and vivid, and the sharpness is unparalleled, with no noticeable pixelation even during fast-moving scenes. Whether you're watching movies, sports, or playing video games, the picture quality remains crisp and lifelike. Smart Features: Powered by Tizen Samsung’s Tizen operating system delivers a smooth, user-friendly experience. The interface is intuitive, and navigating through apps, settings, and content is effortless. The TV supports all major streaming services like Netflix, Disney+, Prime Video, and Hulu, so you’ll have access to endless content right at your fingertips. Plus, with built-in voice assistants like Bixby and support for Alexa and Google Assistant, controlling your TV is a breeze. Design: Sleek and Stylish The design of the DU6900 Series is modern and minimalist. The thin bezels make the screen feel larger than life, and the overall build quality is solid without being bulky. Whether mounted on the wall or placed on a stand, it fits seamlessly into any living room or entertainment setup. The sleek black finish gives it a premium look that complements any home decor. Sound: Enhanced Audio While the built-in speakers are good for everyday use, the AI-powered sound adjusts to whatever you're watching, delivering clearer dialogue and a more immersive audio experience. If you’re an audiophile, pairing this TV with a soundbar will truly take it to the next level, but even without one, the sound is quite impressive for a TV in this price range. Performance: Fast and Responsive Navigating through apps and switching between inputs is incredibly fast and responsive. The processor handles 4K content with ease, ensuring that there are no lags or delays. Whether you’re gaming, streaming, or just watching TV, the performance is flawless. The TV also supports HDR (High Dynamic Range) for better contrast and brightness, further enhancing your viewing experience. Value for Money For the price, you’re getting a feature-packed, high-performance TV that rivals models from more expensive brands. The Samsung 65” Class DU6900 provides exceptional picture quality, a great smart interface, and impressive performance—all without breaking the bank. It’s the perfect choice for those who want a high-quality 4K TV without spending a fortune. Final Thoughts: The Samsung 65” DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) is a fantastic option for anyone looking to upgrade their home entertainment. With its stunning display, smart features, and sleek design, it offers unbeatable value for its price. Whether you're a casual viewer or a dedicated cinephile, this TV will not disappoint. Highly recommended!
I would recommend this to a friendRated 5 out of 5 stars
Excellent purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is vibrant, crisp, and clear, even in brightly lit rooms. Colors really pop, upscaling makes everything look better. Setup was super easy, and smart features are fast and responsive. Streaming apps like Netflix and YouTube work smoothly, and the remote is easy to use. Sound quality is decent out of the box, though I paired it with a soundbar for a more complete experience.
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect picture , great sound and great size. Eady to work and love the free Samsung Live tv app
I would recommend this to a friendRated 5 out of 5 stars
Great Picture Quality and Smart Features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 65” DU6900 Series Crystal UHD 4K TV delivers sharp, vibrant picture quality with excellent color and clarity. Streaming apps run smoothly with the Tizen smart platform, and setup is quick and simple. The slim design looks great in any room, and the sound is clear for everyday viewing. A perfect choice for movies, sports, and streaming at home. Overall, a solid TV with great value for the price.
I would recommend this to a friendRated 4 out of 5 stars
Amazing TV and Picture Quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from a TCL to Samsung Crystal HD 65" TV after I had purchased a smaller one as a Xmas gift for my son last year and fell in love with it. I was so amazed at how the picture quality was so vibrant, beautiful and realistic, almost as if I were inside the tv! I am absolutely amazed at the picture quality from my former tv to this one and extremely happy with my purchase! The only downfall I had was that my former TCL TV came with 3 HDMI ports, and this TV only comes with 2 HDMI ports. I had to purchase an HDMI Adapter to hook everything back up that I had on my former TV. Because of this little glitch, I am rating this TV with a "4 Star" instead of "5". P.S. The price I paid for this TV was also a bargain!
I would recommend this to a friendRated 5 out of 5 stars
Great Picture Quality!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have always owned insignia TVs which are great - however I couldn’t pass up this deal when we were looking to replace an upgrade our living room TV. The picture quality is phenomenal and truly night and day difference from insignia TVs. If you have the extra money, it’s worth the upgrade.
I would recommend this to a friendRated 5 out of 5 stars
Nice For The Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV after deciding to replace a 55 inch that more than served its purpose. This TV is nice for the price. If I have a complaint, and it's minor, it doesn't have an optical cable input, so if you have an older soundbar that isn't Bluetooth, you will need to get an optical to HDMI cable and it only have 2 HDMI inputs. The picture is excellent, the setup was pretty easy and as of this point, no problems. I would recommend this TV.
I would recommend this to a friend












