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$599.00

Customer reviews

Rating 4.7 out of 5 stars with 1566 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,566 reviews
  • Rated 5 out of 5 stars

    Samsung 65 inch du7200 tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great 4k smart tv with easy menu and good build quality. Great value for the money. I would recommend it highly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible service—Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound very weak/ remote does not have enough features Disappointed regarding help once you buy the TV—Geek Squad needs to return—they set up when they delivered but I am having too many issues-called the guy that set-up TV—he said to call his boss—I called at least 6 times—voicemail full, no answer, etc. Caleb sold me the TV—he was very good! Service (Geek Squad) is the problem! I am very dissatisfied!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi GaryW,

      Thank you for letting us know about the sound/remote issues you are having with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues.

      There are several volume features you can adjust, which may improve your audio experience.

      1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.

      2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.

      3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.

      To learn how to use your Samsung Remote go to Home> (left directional button) Settings> Support> Remote Control Guide.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the TV brand new for some reason every app just about.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money, get the 8k series or better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote will not work unless close to TV , will not pick up Samsung TV no matter how many times you reload , we have 2 8k series tvs and they pick it up just fine

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JamieS:

      I’m sorry to hear your DU7200 TV’s remote is not working as expected. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds.

      After performing the reset, you'll need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

      If the remote is still not working:
      1. Unplug the TV for 30 seconds, and plug it back in.
      2. Try moving closer to the TV and re-pairing.
      3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
      4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now

      I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Tv for a lovely living room. I would recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great employees!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our purchase experience was excellent in every respect. Both in store and delivery and setup. Was very impressed. Our second TV purchase. Will be lifetime customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung tv is very clear and easy to use. I appreciate everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy from best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for an affordable price, always affordable quality items from best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality but the operating system or whatever its called on a tv is slow and misses inputs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Branddan,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Television - excellent product. It was easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanking You For Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad was excellent in every way. They installed my new television perfectly and were thoughtful and kind. Thank you for their expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV to buy for self or as a gift!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my client and the love. I sell real estate, and it’s always been my favorite gift to gift!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi the tv that u gave us is very good. And the remote is very smart and the tv brightness is very good so is the volume of the tv. And the tv it’s very quick. And what else and the tv has a very good system thank u

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Tv for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV graphics are good fir gaming and shows easy to set up with a Samsung galaxy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice, bright picture. Sound could be a little crisper. I always choose the "minimalist" frame so all you have is the picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have a pretty good experience , staff is awesome , prompt service quality products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeph and hus partner were great. Prompt, respectful. Clean and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet Dreams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 65 inch TV fits perfectly in my bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great TV ! …………………………………………………………………………,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at a reasonable price. We are very satisfiwd with it

    I would recommend this to a friend