Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Samsung 65 inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would recommend at the good price by Best Buy.
I would recommend this to a friendThumbs up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking at this for awhile . Finally found a good sale . Still figuring out the picture . They must of had the screen settings changed at the store . It looks a little off but I’m sure I’ll get it figured out .
I would recommend this to a friendBrand response from Samsung
Posted .GregoryB,
We appreciate your thoughts on the picture quality of Samsung’s DU7200 TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Open Box TV Turns out to be a Lemon
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV as an open box tv 5 months ago. The box was damaged in transit and it was discounted because of this. I was told by a Best Buy member not to worry that the TV would work just fine since it was checked by Geek Squad and if I had any issues with it to not worry because it was covered by Total Tech that I had just renewed. Five months later I was cleaning the tv screen and touched the screen and it cracked the screen. I made an appointment with Geek Squad at Best Buy and they would not do anything and told me that Total Tech does not cover TVs. Please be careful and know that Total Tech does not cover everything you think it will even though it says it is covered for 24 months and even if a Best Buy member tells you it will be covered. I'm out about $650 now because of this with the TV and Total Tech renewal. Also hard lesson learned don't ever buy an open box tv from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LauraS,
Thank you for sharing your experience with us. If there's anything we can do to help, please do not hesitate to reach out to us. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Black line on screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that after 96 days I have a black line going down my screen. Easy to setup up and mount. Remote is not user friendly. I have cable so I don't need it. Sound is good for a bedroom. Larger room I recommend a soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rhoyal,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Family Room TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my router and roku. Adequate remote.
I would recommend this to a friendSamsung is trash broken in 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk tele. I purchased this tele in September 2024. It’s now broken with a large black line down the middle of the screen in November 2025. Everyone tell Samsung and BestBuy thank you for selling me junk. Thanks
No, I would not recommend this to a friendBrand response from Samsung
Posted .OleMissDon:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
not worth it! skip the model
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all honesty, you get what you pay for. Cheap 4K quality and sound are very mediocre. My TCL television has superior sound and picture quality. I need to use my surround sound system to obtain satisfactory audio. I do not recommend it. Best Buy will not accept the return because it has been more than 15 days. The only option they could offer is to send a Best Buy member to “fix it.” Save your money and consider purchasing a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jorgeglez818,
We appreciate your feedback on the DU7200 TV's sound and image quality. I have a few settings adjustments I recommend that may improve your opinion.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Bad Out The Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV never worked properly out of the box, would not set up properly, would not work with factory remote and developed black line that appeared on screen
I would recommend this to a friendBrand response from Samsung
Posted .Hi JessieW,
I'm sorry you have experienced issues with your DU7200 TV. I have a few recommendations that may resolve the lines spots you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
If lines appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Damaged product and NO customer service!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived damaged. I attempted on 3 days to contact BestBuy and spent more than 5 hours on hold with NO response. Even trying to get a shipping label printed on www.bestbuy.com but I click on the link and it only takes me to my orders page. VERY disappointed - in the entire process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatriciaG,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Vertical line before 30 days?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I have had the TV for less than 30 days and have a vertical pixel out resulting in a vertical line. I have 3 other Samsung TVs for over 2 years without issues. Hopefully between bestbuy and Samsung I can get this resolved without to many problems.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JoshB,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the lines you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
If lines appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Bad Lot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second Samsung TV I’ve purchased this month with this issue. Screen went out within 4 days of using. Is covered under Samsung’s warranty, but now has to be unmounted (not covered) and will take up to 30 days to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chelsea,
I'm very sorry about the issues you have encountered with the DU7200 TV. Your patience in having to deal with the hassle of an exchange is greatly appreciated. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Very unhappy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV but hate how it was hung with wires exposed. The person that delivered my TV was rude and didnt care how I felt about the finished product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I'm very sorry to hear that your installation process did not go smoothly. I recommend reaching out to Best Buy directly to best remedy your issue. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Great tv great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv, it’s not too heavy, it was easy to set up, and the deal I got it for was great ! I only go to Best Buy to purchase Samsung tvs and they always have someone helpful that can explain the features and differences between them all ! DJ at the mobile store helped me with this purchase and explained in detail the differences of the tvs but I do like Samsung TVs and the deal on it was very good
I would recommend this to a friendOutstanding Picture Quality and Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DU7200 65” TV delivers impressive picture quality with vibrant colors and sharp details, perfect for movies and gaming. The setup was straightforward, and the built-in smart features make streaming a breeze. It’s an excellent value for the price, offering a premium experience without breaking the bank. Highly recommend for anyone looking to upgrade their home entertainment setup!
I would recommend this to a friendSamsung DU7200: The Screen That Made Me Cancel Pla
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t need a new TV. Then I met the Samsung DU7200—and suddenly, I forgot how to leave my living room. Let’s break it down: • Picture Quality: 4K so crisp, I can see pores on people I don’t even know. Nature docs? Unreal. Football? I can smell the turf. • Colors: Vivid but not fake. It’s like reality, just slightly better. • Smart Features: Built-in apps, smooth navigation, and it actually listens when I tell it what to play—unlike my dog. • Setup: Easiest install ever. Plug it in, log in, boom. Ready for Netflix binging within minutes. I use it for streaming, gaming, and pretending I’m too busy to go out. It’s not just a TV—it’s a reason to say, “Sorry, I’ve got plans… with my DU7200.” 10/10: Would ghost friends again for movie night.
I would recommend this to a friendBest Budget TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent tv for the price point! Crystal clear picture and color accuracy, I spent a little time with adjusting settings to make it absolutely perfect for my viewing needs. This replaced a 12 year old 50" Samsung Plasma tv which was working fine, but starting to dim in brightness. What a difference in brightness in this new tv. The tv speakers have a nice spacial sound due to object tracking lite, but lacks some depth, which is easily corrected by adding a sound bar. I've been using Samsung products for years, from phones to tvs and have been very pleased with their quality and longevity. I hope to get many years of enjoyment from my purchase. Also, Best Buy customer service has been stellar and the free delivery is definitely a plus!
I would recommend this to a friendSolid Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) delivers impressive picture quality with vibrant colors and sharp clarity. The Crystal UHD technology enhances visuals, providing a cinematic experience for movies, shows, and gaming. The Tizen smart platform is smooth and intuitive, offering easy access to streaming apps and settings. Setup is straightforward, and the slim design adds a sleek touch to any space. Overall, it's a solid purchase for those looking for an affordable yet high-quality 4K TV.
I would recommend this to a friendExcellent TV for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to take out of the box. It gave me option to setup the TV with my phone which made it really fast for that initial start up. Picture looks great, the interface isn't as user friendly as other smart TV's, and my only complaint is that the remote has no voice functionality.
I would recommend this to a friendquality TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, great TV. Very easy to set up was able to drop my local cable company. Easy set up to install an outside antenna and get local ABC NBC CBS.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once we figured out how to turn it on (not liking the remote so much — unreadable and no instructions), we are very happy with our TV. The picture and sound are great. After we 80-yr-olds finally learned how to navigate the system, we are pleased with it. Probably should have opted for operating instructions, but had fun learning how to use it and find new features.
I would recommend this to a friend