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Customer Ratings & Reviews

$733.32

Customer reviews

Rating 4.7 out of 5 stars with 1591 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the incredible picture quality, ease of use, and good value for the price. They also appreciate its great color, larger size, and lightweight design. However, some customers have noted issues with the remote control being slow. Additionally, concerns were raised about slow connectivity and a limited number of ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,591 reviews
  • Rated 1 out of 5 stars

    Bad Lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Samsung TV I’ve purchased this month with this issue. Screen went out within 4 days of using. Is covered under Samsung’s warranty, but now has to be unmounted (not covered) and will take up to 30 days to be replaced.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Chelsea,

      I'm very sorry about the issues you have encountered with the DU7200 TV. Your patience in having to deal with the hassle of an exchange is greatly appreciated. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 2 out of 5 stars

    Very unhappy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV but hate how it was hung with wires exposed. The person that delivered my TV was rude and didnt care how I felt about the finished product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      I'm very sorry to hear that your installation process did not go smoothly. I recommend reaching out to Best Buy directly to best remedy your issue. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Best Budget TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent tv for the price point! Crystal clear picture and color accuracy, I spent a little time with adjusting settings to make it absolutely perfect for my viewing needs. This replaced a 12 year old 50" Samsung Plasma tv which was working fine, but starting to dim in brightness. What a difference in brightness in this new tv. The tv speakers have a nice spacial sound due to object tracking lite, but lacks some depth, which is easily corrected by adding a sound bar. I've been using Samsung products for years, from phones to tvs and have been very pleased with their quality and longevity. I hope to get many years of enjoyment from my purchase. Also, Best Buy customer service has been stellar and the free delivery is definitely a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Excellent TV for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to take out of the box. It gave me option to setup the TV with my phone which made it really fast for that initial start up. Picture looks great, the interface isn't as user friendly as other smart TV's, and my only complaint is that the remote has no voice functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an entry level TV. Its an excellent TV for the price. That being said, HDMI soundbar has not worked yet however, the soundbar connected with bluetooth and works flawlessly. Picture quality and brightness is excellent considering the price. Refresh rate is 60 Hz and is more than enough for regular TV/movie watching. I have purchased expensive Samsing TV sets and they have not lasted more than 5-6 years. This time i decided to go with the cheapest Samsung and see how long it lasts. If you are just watching TV and movies and not playing any high resolution games, this TV is an excellent value for money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Solid Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) delivers impressive picture quality with vibrant colors and sharp clarity. The Crystal UHD technology enhances visuals, providing a cinematic experience for movies, shows, and gaming. The Tizen smart platform is smooth and intuitive, offering easy access to streaming apps and settings. Setup is straightforward, and the slim design adds a sleek touch to any space. Overall, it's a solid purchase for those looking for an affordable yet high-quality 4K TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great tv. Great value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat tv for the price. Great picture as well as great sound. Very lightweight compared to my previous 65" tv. Comes with very sturdy stands for it. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect upgrade option

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect tv if you're looking to upgrade or replace. Bought this for my son when his tv broke during a move. Picture looks great and it's easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been enjoying every bit of this TV. Great size and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we figured out how to turn it on (not liking the remote so much — unreadable and no instructions), we are very happy with our TV. The picture and sound are great. After we 80-yr-olds finally learned how to navigate the system, we are pleased with it. Probably should have opted for operating instructions, but had fun learning how to use it and find new features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect TV - very light and easy to mount - excellent picture !!! Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture and audio quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is very sharp and crisp with no pixelation. The adaptive sound feature makes audio sound really good however you have to increase the volume which isn’t a big deal but something Samsung could focus on. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Strong!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung TVs. The wide assortment of price ranges and feature ranges. Make these the best TVs on the market. This is the fourth television that I put in this brand new house because it was just time it was replacing a another competitors TV and we are just thrilled with the quality of the picture. The sound that it feeds out the look everything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv nice sound great quality would buy again picture perfect easy to mount very light weight good color like picture perfect

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent devise , easy to use very practical very nice pictures, nice colors economical price. Good buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Upgrade for 2025

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Samsung Smart TV from Best Buy, and I couldn't be happier with my experience. The delivery process was seamless, and the team handled everything professionally. The TV itself is fantastic – incredible picture quality, vibrant colors, and all the smart features I was looking for. Overall, a great product and top-notch service.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Highly recommended! Samsung 65" DU7200

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my living room, Great Quality and bright images. The picture quality is stunning with vibrant colors and sharp details, thanks to its Crystal UHD resolution. Setup was quick and easy, and the remote control is user-friendly. Just wish the remote had voice activation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65” TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it in my room and it's really good, I like how it looks and I also like the 3 options to adjust the volume. has a good image

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    For the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t upgraded a tv in quite a fee years and now i am glad i went qith the samsung 65” UHDTV. I like it better than my LG and for a tad over $400 you cant beat the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Truly Impressive 4K TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV, and it has exceeded all my expectations. The picture quality is simply stunning. The 4K resolution brings out incredible detail and clarity, making every show, movie, and game look lifelike. Colors are vibrant and natural, and the contrast is excellent, providing deep blacks and bright whites. The Tizen smart platform is intuitive and user-friendly. Navigating through apps and settings is a breeze, and the preloaded apps cover all the major streaming services, so I had everything I needed right out of the box. The remote is sleek and responsive, and I love how easy it is to access my favorite content. The sound quality is also surprisingly good for a flat-screen TV. It delivers clear dialogue and decent bass, which is perfect for regular viewing. However, if you're a big movie buff or gamer, pairing it with a soundbar might enhance the experience even further. Setting up the TV was straightforward, and I was able to get it mounted and running within minutes. The design is sleek and modern, with slim bezels that make the large screen look even more immersive. Overall, this Samsung TV offers incredible value for the price. The combination of stunning 4K visuals, a smooth smart interface, and solid build quality makes it a fantastic addition to any home entertainment setup. Highly recommended!

    I would recommend this to a friend