Customer Ratings & Reviews

the only problem i have is close caption on Espn + I cant get it to go off

The reviews had me skeptical, but im glad i made this purchase. If you are having an issue with the sound, just change it to dynamic in the settings no jeed to purchase a sound bar. The wall mount was easy to setup.

I really like my purchase, we enjoy watching games on it Very good tv,

Very good picture quality and the sound quality is very good.

We purchased this tv on 11/29/24 and it broke on 12/7/25. Thank god we purchased the two year warranty for an additional $80 - Geek Squad advised that there’s a hardware issue causing the screen to go black and that repair would exceed the value of the tv, so we are getting a replacement but they are asking that we pay another $60 to get another warranty on the new tv. Given that the first one broke so soon, we don’t want to risk not getting the warranty on the replacement but are shocked that they would ask us to pay more to replace when the original warranty we purchased had to be used less than two weeks after the manufacturers warranty expired. I have asked that they cover the cost of the new warranty given that we spent more than $600 on a tv barely over a year ago. They said they can’t do that for us which is crazy to me as a customer service worker myself. I was told a manager would call me back yesterday, but I still haven’t heard anything despite calling twice now to escalate. I understand that these things happen but requiring us to pay more to replace a defective tv doesn’t seem fair at all. It doesn’t cost Best Buy anything to give us the $60 warranty as long the product they’re selling us lasts for two years.. if they stand by their product, giving us the warranty should not be an issue for them at all. Hoping to receive that call back today like they advised so I can follow up with good news but at this point, Im just extremely disappointed in how this is being handled as it has been a huge inconvenience for us that they are trying to charge us more for. I have other TVs that are more than 5 years old without ever having an issue. The 2 year warranty on the replacement should be a given if we find ourselves in the same situation a year from now. Like I said before, it’ll they stand by this product, then they should be able to provide a warranty at no cost that IDEALLY we won’t have to use.

Size is great … but sound sucks! Sound alone on tv is horrible

Lo máximo me satisfecho, volvería a comprar nuevamente

Very satisfied with the choice and purchase of the 65-inch Samsung television, the resolution of its screen is perfect, and large enough to watch movies from the main room of the house.

TV is great. Sound is decent even without a sound bar.

5 stars for the Coeur d’Alene location for having the most knowledgeable employees customer service was great and I’m very happy with my experience and products! Thanks again

Good price works great! Samsung has its' own apps as well!

Decent TV for the price. Wasn't expecting a superior picture for under $500. Wish the home page was more customizable. It comes with a basic remote but our old remote for Samsung still works. You can also order a better remote on Amazon. Hoping this one last longer than our last Samsung which lasted 6 years before the power supply failed.

Fast and efficient delivery, excellent attention and good products

I loved Samsumg,big size. wonderful TV

Great choice for the living room, beautiful picture.

The staff was knowledgeable, friendly, and helped me choose the perfect model for my needs. The selection was impressive, and the prices were very reasonable

Purchased in October of 2024. It has been a good tv. I would say there have always been some quirks with it, but it has always worked reliably. The issue at hand came after sliding it to the side to do some cleaning. It has quit working. I can hear it come on but there is no display. I think these tv's are sensitive. I would be very cautious when moving these around for any reason.

This is a nice tv and it's priced right. I would suggest getting a Samsung remote with better options to control it.

Loved this television. I usually buy the Samsung brand from Best Buy, but this purchase was not only a great buy, the saleswoman at the outlet was wonderful. She helped every step of the way.

Maravilloso, resolución nitida, la volvería a comprar.