Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the incredible picture quality, ease of use, and good value for the price. They also appreciate its great color, larger size, and lightweight design. However, some customers have noted issues with the remote control being slow. Additionally, concerns were raised about slow connectivity and a limited number of ports.
This summary was generated by AI based on customer reviews.
Best Help Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the people I dealt with on line and on the phone were incredible and so helpful. Also the delivery people were also so nice. It was a fabulous experience buying the TV.
I would recommend this to a friend- Cons mentioned:Remote control
Not for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and a decent picture. We did not like the remote - just too small and not intuitive - easy to push the wrong button. We liked how easy it was to move through programs and apps. Although the picture quality was okay for an 'intro-type' TV, we found it just too dark, no matter what setting we used. We ended up returning it and are thinking we may have to pay a little more for a TV to get what we would really like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alison,
We appreciate your feedback. If you ever have questions or need help, please don't hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A beautiful TV. Found out the hard way that you need to put the power cord into the back of the TV before mounting it on the wall!
I would recommend this to a friendVery Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had this a few weeks, but I am very pleased. I am a huge Samsung lover because we've always had good luck with them. The items have lasted for many years.
I would recommend this to a friendSamsung TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV I received had a big dent in the front, so I had to return it. The second one was in perfect condition. Love the tv. Just wish the sound was louder/clearer.
I would recommend this to a friendSamsung Smart Tizen TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online purchase of this item was quick and easy. The item was available for store pick-up when promised.
I would recommend this to a friendPerfect
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and efficient delivery, excellent attention and good products
I would recommend this to a friendGreat tv, but not very durable.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in October of 2024. It has been a good tv. I would say there have always been some quirks with it, but it has always worked reliably. The issue at hand came after sliding it to the side to do some cleaning. It has quit working. I can hear it come on but there is no display. I think these tv's are sensitive. I would be very cautious when moving these around for any reason.
I would recommend this to a friendBrand response from Samsung
Posted .Chad:
Thank you for sharing your experience with having no picture. If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support at
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
LOvE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Always been a huge fan of Samsung and would definitely highly recommend this wonderful product
I would recommend this to a friendAmazing tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been amazing very responsive and the perfect size for my living room, easy to unbox and install!
I would recommend this to a friendWahoo best way to describe it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up as a great picture the sound is really good too and we just love it. We watch our TV every day.
I would recommend this to a friendGreat non-QLED/OLED option for a smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a relatively affordable smart TV and you’re not a fan of QLED or OLED, this is a good choice. You get all the streaming apps and a full browser.
I would recommend this to a friend- Cons mentioned:Port count
Why so stripped down?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To bare bones on features. Many input and output options are not available on this model. Ex..Cannot connect older NES to this TV. Remote is too small for big hands!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DSherman,
We appreciate your feedback on the features of the DU7200 TV. Your opinion is important to us and will be shared with our internal teams.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samsung is the best…Love the Free channels!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV with amazing resolution and HD ever, would definitely recommend.
I would recommend this to a friendLooks great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. It’s the first 4K tv I’ve owned that actually looks 4K without having to adjust some stupid settings!
I would recommend this to a friendChristmas TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 65-inch TV is the best! A great TV reasonable price. This was a Christmas present to me for my bedroom!
I would recommend this to a friendFantastic Samsung 65" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Samsung 65" TV. I have few LG TVs. Samsung seems more bright and with nice features. Will go again to get another one.
I would recommend this to a friend- Pros mentioned:Ease of use
Screen doesn't work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 65inch Samsung crystal UHD black Friday 2024. The set up was easy, pairing to the sound bar was easy and pairing to my Samsung android was easy and has been working good until now. My screen flashes on and it has sound but no picture. It had 5 stars now 0 stars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LucasB,
Thanks for your review. If you're seeing intermittent black screens, it's often related to HDMI cable connection or an issue with an external device. We'd appreciate the opportunity to walk you through a few checks and help get things working as expected.
Please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent as well as product manuals, software, and warranty info can also be found under the ‘Support’ link on our website.
~ Samsung Advisor
TV Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maravilloso, resolución nitida, la volvería a comprar.
I would recommend this to a friendEast purchase picked up in the South!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple online purchase from home to store connection was so easy…..I could not believe it! Received emails from BB so quickly and constantly until the item was picked up! Thank you for the very great customer service!
I would recommend this to a friend