Customer Ratings & Reviews

Excellent price for this TV plus was able to use the %0 interest for 12 months which is really great to have that option

Love Samsung TV's LED OLED QLED. Which ever one you will be WOW ... look at the picture clarity and sound. I love Samsung

My number one brand all the time it is very durable and clear I enjoy watching my shows. All my staff household is samsung. Including my phone. They never go wrong.

Excellent graphics. And pairs well with the Samsung all in one Q symphony sound bar.

Great purchase! It came with a home delivery and the process was seamless! Will definitely buy another one for my bedroom.

Hi the tv that u gave us is very good. And the remote is very smart and the tv brightness is very good so is the volume of the tv. And the tv it’s very quick. And what else and the tv has a very good system thank u

Sound very weak/ remote does not have enough features Disappointed regarding help once you buy the TV—Geek Squad needs to return—they set up when they delivered but I am having too many issues-called the guy that set-up TV—he said to call his boss—I called at least 6 times—voicemail full, no answer, etc. Caleb sold me the TV—he was very good! Service (Geek Squad) is the problem! I am very dissatisfied!

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We were looking to up grade our 55" TV and Best Buys price was great on this Samsung 65" TV Thanks again BB.

Our purchase experience was excellent in every respect. Both in store and delivery and setup. Was very impressed. Our second TV purchase. Will be lifetime customers.

Delivery was flawless. Knowledgeable people at the store convinced me to buy this unit.

Nice TV at a great low price! Samsung products are always a smart choice no matter which price range you purchase!

Who is the best merchant ever buy from Best Buy and it’s worth it? It’s a good investment to buy.

Overall great 4k smart tv with easy menu and good build quality. Great value for the money. I would recommend it highly.

Good tv for the price, ui is really easy to use ans navigate through all the apps

My Geek Squad was excellent in every way. They installed my new television perfectly and were thoughtful and kind. Thank you for their expertise.

Very nice TV. They only con is the volume is very low.

Purchase was easy as the associate knowledge was great en explanations on everything was clear. The Delivery arrives on schedule time and the guys were great too. The TV set worth the money.

We are happy with our purchase. This TV will not break your budget but still offers a crisp screen. The unboxing and setup were straightforward. I would recommend this to anyone looking for a new TV.

We purchased this tv on 11/29/24 and it broke on 12/7/25. Thank god we purchased the two year warranty for an additional $80 - Geek Squad advised that there’s a hardware issue causing the screen to go black and that repair would exceed the value of the tv, so we are getting a replacement but they are asking that we pay another $60 to get another warranty on the new tv. Given that the first one broke so soon, we don’t want to risk not getting the warranty on the replacement but are shocked that they would ask us to pay more to replace when the original warranty we purchased had to be used less than two weeks after the manufacturers warranty expired. I have asked that they cover the cost of the new warranty given that we spent more than $600 on a tv barely over a year ago. They said they can’t do that for us which is crazy to me as a customer service worker myself. I was told a manager would call me back yesterday, but I still haven’t heard anything despite calling twice now to escalate. I understand that these things happen but requiring us to pay more to replace a defective tv doesn’t seem fair at all. It doesn’t cost Best Buy anything to give us the $60 warranty as long the product they’re selling us lasts for two years.. if they stand by their product, giving us the warranty should not be an issue for them at all. Hoping to receive that call back today like they advised so I can follow up with good news but at this point, Im just extremely disappointed in how this is being handled as it has been a huge inconvenience for us that they are trying to charge us more for. I have other TVs that are more than 5 years old without ever having an issue. The 2 year warranty on the replacement should be a given if we find ourselves in the same situation a year from now. Like I said before, it’ll they stand by this product, then they should be able to provide a warranty at no cost that IDEALLY we won’t have to use.