Customer Ratings & Reviews

I'm well pleased with my purchase. The tv is greatl.

This tv sucks don’t recommend it, got messed up within a year, purchased warranty when I bought it. Geek squad said they can’t work on it because it’s Samsung.. was told to contact them for support. Scheduled an appointment with them that they keep rescheduling further down the week. This whole experience has been beyond frustrating. What was the point in buying the warranty with BestBuy in the first place if I was being redirected to someone else.

Great Samsung TV. Fast delivery. Easy checkout..

Great television with clear and crisp screen quality.

Great TV. Love the dashboard that automatically goes back to the last show watched.

Tv is as advertised and expected, so far so good!!!

Worth the purchase! Don't wait purchase and you won't regret.

I love the television it fits in the space I have for it

Love this tv in our finished basement. Great clarity!

Samaung has a beatiful picture but there smart TV interface is vert difficult to navigate and forces you to use the Samsung Plus. Very intrusive and youre stuck naivgating around it. For example I dont have a home smart hub and camera yet i cant delete this icons. Additionally for a Senior trying to just use cable TV and an Amazon firestick, its very confusing a step intensive to switch the inout back ans forth and often we are opening the wrong aps and get lost in the journey. Would have retruned it but outside of 60 day exchange policy (90 days). Will not but another Samsubg until the fix their ecosysytem. Go Sony or LG. 1000x easier to operate.

I love the item it was a great gift to get someone

Good quality and good brand I recommend this Brand of tvs

Looks great, works great and cheap; but be warned: No audio output other than Bluetooth.

Great resolution in this new Smart TV. We are really pleased with this purchase.

This TV fit perfect in my room. I'm really happy with it.

The first tv had a defect in the picture. My replacement is great.

Remote control is too slow. The commands take long time.

I recently purchased an "Open-Box Excellent" TV from Best Buy and had a very disappointing experience. When I arrived at the store to pick up my TV, they handed it to me in a box for a completely different model. While I was driving home, I received a call from the store letting me know they had forgotten to include some parts. I had to turn around to pick up the power cable and remote. When I finally got home and unpacked the TV, I discovered that the stand was missing, and the power cable they provided was also the wrong one. I tried reaching out to the store, but there is no way to call them directly. I attempted to contact both online and phone support, but neither could connect me to the store or resolve my issue. I ended up having to drive all the way back to the store. Their response was basically, “tough luck—you can return the TV if you want.” They offered no additional guidance or support. I asked if I could get a shipping label to return the product since it clearly did not meet the "Open-Box Excellent" description, but was told to contact online support. When I did, I was told that shipping the TV back was not an option. The customer service throughout this process has been terrible, especially considering I am a Totaltech member and have regularly shopped at Best Buy for years. After this experience, I am seriously reconsidering Best Buy as a place to make future purchases.

Works fine, just like it is supposed to. Thats all......

I love everything about it except the the remote which is has a slow response time.