Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Never again
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV 7 4 2024. Issues started off as freezing and going blank in November, and I should have returned it then. The TV then worked well until around Christmas it would make a loud pitch, and the screen would go orange and come back. I thought maybe the cable was well, it wasn't, and the pitch and screen issue started twice a day, and then recently, every time it was on. Sunday 1 13, it pitched, then the orange screen, then shut off, and never came back on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SeanC,
Thank you for reaching out to us and letting us know about the issues you are experiencing with your DU7200 TV. Please contact Samsung Customer Service so we can set up a warranty appointment.
Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good deal, this perfect purchase I have got
No, I would not recommend this to a friendNice tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, home menu page is very easy to navigate.
I would recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendLG TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great. The experience in the store wasn't pleasant at all.
I would recommend this to a friendSamsung 65" TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the performance of my TV. The price is also fantastic.
I would recommend this to a friendGreat Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! The screen quality is amazing and the price was great!
I would recommend this to a friendSamsung 65” tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the tv works and looks good. Price was reasonable. Time will tell…
I would recommend this to a friendGood entry-level television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good entry-level television for bedroom I have several Samsung television Samsung always get the job done
I would recommend this to a friendNew tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing and aspires for great family time
I would recommend this to a friendPrice performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect price performance product. Happy to have it.
I would recommend this to a friendnew TV with a good price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV so far and like the ability to do game hub
I would recommend this to a friendFirst Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit had picture issue...second has been fine.
I would recommend this to a friendNot user friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not user friendly the volume button is hard to manage
No, I would not recommend this to a friendHard to navigate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a real pain to program and the Samsung set up is the worse I’ve ever had to deal with! I’m a patient guy been dealing with electronics since I was 16 years old! Samsung needs to be better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenR,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
T.V 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy my new tv the service was good, I give a. 10,
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited when I bought my tv on November 16 -2025 but after 2 weeks of owning it the sweet wellness completely black I called the store that I had bought it from (Best Buy) and was told they couldn’t do anything about it. Now I have a tv that’s not working sadly
No, I would not recommend this to a friendBrand response from Samsung
Posted .AntonioT:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Ambassador
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I enjoy using it I would definitely get another
I would recommend this to a friendDisappointed experience with TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very disappointed, by the tv and the lack of information from the Best Buy associate. The remote is so minimal that it actually makes it very frustrating to use. This is not a good tv to attach to the wall with a fixed mount as the tv connections are too far around the back. The connections are not close enough to the side to access them. Would have been helpful if the associate explained this. Picture is not as good as our previous Sonys. Samsung streaming apps don't work well with the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CANbuy,
We appreciate your feedback on the Samsung DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, not a big fan of the UI though but it’s good other than that.
I would recommend this to a friend