Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Remote control too slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control is too slow. The commands take long time.
I would recommend this to a friendHappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. Well packaged. Plenty of help getting it to the truck.
I would recommend this to a friendGood tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about tv except the fact it only has 2 hdmi ports and no optical connection.
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent hindsight;fh(. If fun g. J g kg k g kg kg g word
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall tv works amazing great colors great for the price
I would recommend this to a friendIt's not what I expected, very poor image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not what I expected, very poor image.. It's like having analog television
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ale2070,
We appreciate your feedback on the DU7200 TV's image quality. I believe what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect.
To Change Motion smoothing settings on your TV:
Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
If you select Custom, three additional options are available:
• Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
• Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
• LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung 65” TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that impressed with the TV. Remote is difficult to navigate with. However, you get what you pay for.
I would recommend this to a friendBrand response from Samsung
Posted .DavidB:
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was ok. I highly recommend Best Buy. Thanks
I would recommend this to a friend2nd time around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get a second tv. The first one was damaged. Happy now. It works
I would recommend this to a friendTV set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good deal, this perfect purchase I have got
No, I would not recommend this to a friendSamsung 65" TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the performance of my TV. The price is also fantastic.
I would recommend this to a friendLG TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great. The experience in the store wasn't pleasant at all.
I would recommend this to a friendGreat Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! The screen quality is amazing and the price was great!
I would recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBest Buy Has Really Gone Downhill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased an "Open-Box Excellent" TV from Best Buy and had a very disappointing experience. When I arrived at the store to pick up my TV, they handed it to me in a box for a completely different model. While I was driving home, I received a call from the store letting me know they had forgotten to include some parts. I had to turn around to pick up the power cable and remote. When I finally got home and unpacked the TV, I discovered that the stand was missing, and the power cable they provided was also the wrong one. I tried reaching out to the store, but there is no way to call them directly. I attempted to contact both online and phone support, but neither could connect me to the store or resolve my issue. I ended up having to drive all the way back to the store. Their response was basically, “tough luck—you can return the TV if you want.” They offered no additional guidance or support. I asked if I could get a shipping label to return the product since it clearly did not meet the "Open-Box Excellent" description, but was told to contact online support. When I did, I was told that shipping the TV back was not an option. The customer service throughout this process has been terrible, especially considering I am a Totaltech member and have regularly shopped at Best Buy for years. After this experience, I am seriously reconsidering Best Buy as a place to make future purchases.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AliS,
We appreciate your feedback on your open-box purchase experience through Best Buy. I'm very sorry to hear about the issues you encountered.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Good entry-level television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good entry-level television for bedroom I have several Samsung television Samsung always get the job done
I would recommend this to a friendNew tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing and aspires for great family time
I would recommend this to a friendNever again
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV 7 4 2024. Issues started off as freezing and going blank in November, and I should have returned it then. The TV then worked well until around Christmas it would make a loud pitch, and the screen would go orange and come back. I thought maybe the cable was well, it wasn't, and the pitch and screen issue started twice a day, and then recently, every time it was on. Sunday 1 13, it pitched, then the orange screen, then shut off, and never came back on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SeanC,
Thank you for reaching out to us and letting us know about the issues you are experiencing with your DU7200 TV. Please contact Samsung Customer Service so we can set up a warranty appointment.
Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Price performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect price performance product. Happy to have it.
I would recommend this to a friendSamsung 65” tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the tv works and looks good. Price was reasonable. Time will tell…
I would recommend this to a friend