Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Nice tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, home menu page is very easy to navigate.
I would recommend this to a friendnew TV with a good price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV so far and like the ability to do game hub
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I enjoy using it I would definitely get another
I would recommend this to a friendNot user friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not user friendly the volume button is hard to manage
No, I would not recommend this to a friendFirst Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit had picture issue...second has been fine.
I would recommend this to a friendT.V 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy my new tv the service was good, I give a. 10,
I would recommend this to a friendVery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, not a big fan of the UI though but it’s good other than that.
I would recommend this to a friendHard to navigate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a real pain to program and the Samsung set up is the worse I’ve ever had to deal with! I’m a patient guy been dealing with electronics since I was 16 years old! Samsung needs to be better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenR,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good tv, when connected to the smart things app I use my phone more than the remote.
I would recommend this to a friendCrap experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv sucks don’t recommend it, got messed up within a year, purchased warranty when I bought it. Geek squad said they can’t work on it because it’s Samsung.. was told to contact them for support. Scheduled an appointment with them that they keep rescheduling further down the week. This whole experience has been beyond frustrating. What was the point in buying the warranty with BestBuy in the first place if I was being redirected to someone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertoA:
It’s unfortunate to hear of the issues you’re experiencing with your DU7200 TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Terry H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, sales person did a great job. I would purchase from Best Buy next time in need of a TV.
I would recommend this to a friendDisappointed experience with TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very disappointed, by the tv and the lack of information from the Best Buy associate. The remote is so minimal that it actually makes it very frustrating to use. This is not a good tv to attach to the wall with a fixed mount as the tv connections are too far around the back. The connections are not close enough to the side to access them. Would have been helpful if the associate explained this. Picture is not as good as our previous Sonys. Samsung streaming apps don't work well with the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CANbuy,
We appreciate your feedback on the Samsung DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good TV for the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the money. The UI is better than previous models.
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, i always buy Samsung TV. So far i have no complaints
I would recommend this to a friendLinda
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television is dark at the top when you turn it on. Also it's difficult to add other apps to it. Once it's on the picture is slightly cloudy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindaG,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it now I can watch my favorite movies with my family
I would recommend this to a friendGet a Different Model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter’s birthday, so we opened the box 2 weeks after purchase. Just recently 2 rows of pixels froze on the screen - after the return date expired. Then recently the pixels unfroze and the screen looks normal; I hope it stays that way. And, the TV speakers are subpar. We turn the volume up to 50 for some movies and the sound is still just above a whisper… : (
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TeresaS,
Thank you for your feedback. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture and sound terrible lag time to connect to Prime Video App, black pic ,voice only with PV app at times. My older 2015 model was way better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CharlesV,
We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image and quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Poor picture quality and streaming ability
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is poor quality, probably the worst I have owned of over 10 televisions. The biggest problem is the streaming capability, when you pair the TV with YouTubeTV, Hulu and other streaming apps. This TV has continual problems with "locking up" and you either have to wait, restart app, or reinstall app. Numerous calls to Samsung technical support and they cannot fix the issue. This is the newest of my three TVs, and the two older models have no problems streaming (not Samsung TV models though). I have really fast WiFi, so I know my internet service is not the issue. This television also has poor picture quality, especially when viewing sports. It will feel like "jitter" as the picture quality constantly tries to keep up with picture movements and gets "blurry". Again, Samsung technical support could not fix after changing several settings. I guess you get what you pay for. This TV is low price, and with it comes lower quality. Move past this model and find yourself a better television. I won't be purchasing Samsung any more. Disappointed I have to keep this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidsonKG,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 65 in Du 7200
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great thats it hdmi arc horrible doesn't work so i assumeed it had a digital optical out like my other Samsung tv nope so you can't connect speakers and Bluetooth nanda can't return no more Samsung any thing ever and stores associates clueless and geeks not much better stay away from Best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsunggarbage,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Please know HDMI in port 2 supports eARC and should connect via HDMI cable to your external soundbar.
If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor