Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
TV stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after a year, was using it and the screen went black and it never turned back on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TvUser123:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Horrible service at Best Buy, Hurst Texas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. The experience of picking up the TV at the Best Buy in Hurst Texas was a joke, and a nightmare.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tompaw,
Please know you are leaving a review for the DU7200 TV, not the service provided by Best Buy. Please follow up directly with Walmart for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
bad TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke in less than 90 days. TV is slow and didn't last long. Waste of money, buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanV,
Thank you for reaching out to us. Please know we back this TV with a 1-year limited manufacturer's warranty. To schedule a warranty appointment, contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Advisor
Really??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all that a TV requires creating an account, with personal information, to simply watch it! Will think twice before buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CWisticked,
Thank you for sharing your concerns. Samsung’s privacy policies are designed to protect your personal information and ensure it’s handled responsibly.
We always request your consent before collecting any data, and we are committed to managing that information with the utmost care and transparency in accordance with our privacy guidelines.
If you have any questions about privacy settings or need assistance using your TV, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
not so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The visual is nice. However, this TV keeps stalling. All other brands of TVs in our house work amazingly except this one. Everytime we watch this tv, one of the apps stall and it takes hours for it to work again, even when we turn off and unplug the TV. I’m surprised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI TieshaP,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your apps and TV stalling. Please try the below steps to resolve this issue.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please call us to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Review the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box stated as Excellent Condition and priced accordingly, but TV set have no parts at all. No remote control, no power cord, no stands and of course no papers. Back cover is deformed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IgorP:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
No Optical cable port
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed BestBuy doesn’t advise that this TV does Not come with an Optical cable port.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bqbano,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Not great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mother board didn’t even last 1 year. Thankfully still under warranty. Should have purchased a SONY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Noni:
It’s unfortunate to hear of the issues you’re experiencing with your DU7200 TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG / Available 8 AM - 12 AM EST, 7 days a week.
~ Samsung Ambassador
Dont buy they lie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did a bait in switch on the delivery date. While the tv was in the cart they promised a delivery date. After I paid for the tv they said I had to setup a delivery date and it was 3 days after the original delivery date. On the delivery date they claimed they didn't have the tv and I had to wait till the next week. Support promised me a rebate check for my troubles but I had to wait till after the tv was installed to claim. After the installation they claimed they couldn't do a check but would send me a BestBuy card with the rebate amount. To date I have not received the promised rebate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TimothyS,
We are very sorry to hear about the delay in delivery from Best Buy. Please reach out to them for an update on your rebate. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Not reliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought a few tvs in my adult life. When I purchased this tv, I wanted one without a streaming service connected to it like a Roku or something of the sort. I didn’t think to get a warranty because I thought Samsung was a good brand in general. But barely 3 months, the screen is already flickering. Since we’ve had the tv, every streaming service pauses for a few seconds and then proceeds to play. Don’t put yourself through it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hzl916,
Thank you for letting us know about the flicking issues you are seeing on the DU7200 TV. I have a few recommendations that may resolve this issue; otherwise, please know we back our TVs with a 1-year limited warranty.
First, let's make sure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, it's possible the flickering is due to Energy Efficiency Settings. The Eco sensor automatically adjusts the brightness level of the TV according to the ambient light level. If the Eco Sensor has adjusted the screen’s brightness level, you can select Min. Backlight to manually adjust the minimum screen brightness. You can also disable these features for a steady brightness setting.
You can adjust Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer by going to Settings > All Settings> General > Power and Energy Saving > and adjusting the Brightness Optimization, Brightness Reduction, and Motion Lighting.
You can also go to Settings > All Settings> Picture > Expert Settings > Contrast Enhancer to manually adjust contrast.
If you continue to have issues, please reach out to us to schedule a warranty appointment. . Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Meh TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality. Wasn’t impressed and exchanged for a better option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Blurredlines:
We appreciate you sharing your experience with Samsung’s DU7200 TV and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help.
You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy gave us a damaged tv and won’t replace it. It was returned the next day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MV05,
I'm very sorry to hear that your DU7200 TV was delivered damaged. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
The Samsung limited warranty covers manufacturing defects in materials or workmanship encountered in intended use of the product and shall not cover the below.
• Physical Damage: Damage caused by accident, abuse, or misuse of the product is not covered by the manufacturer’s warranty.
o If the service center determines that damage to the unit was caused by accident, abuse, or misuse (e.g., physical damage), the customer is responsible for the repair.
o If a customer is out of warranty and we accommodate the consumer and offer a free of charge repair and the service center determines that damage to the unit was caused by accident, abuse, or misuse (e.g., physical damage), the accommodation is voided, and the customer is responsible for the repair.
• Damage that occurs during shipment, delivery, or installation of the product
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Lacked features I needed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the features I needed. No Optical for connecting streaming device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi olyman45,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
sorry, Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV after one day of use while watching television, the black would fade in and out to the point where it would wash out the picture and there is limited settings for brightness of the picture. I could not watch it in a low lit room because the picture was too dark
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RolandH,
Thank you for letting us know about the image issues you were experiencing on your TV that caused you to return the unit. Please know we are always happy to assist and troubleshoot any issues with you.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Broke twice within a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK TV, purchased July 2024 and it’s currently August 2025 and it has broken TWICE now within a year of having it. Super frustrating
No, I would not recommend this to a friendBrand response from Samsung
Posted .HannaM:
It’s unfortunate to hear about your experience with Samsung’s DU7200 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Average TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and brightness is average at best. The sound is not surround.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RitzaR,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing TV has a great picture, but the fact that neither Best Buy nor Samsung advise it does not have an optical output for sound bars is hard to overcome.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnB,
We appreciate your feedback on the DU7200 TV. The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bummer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 18 days ago. Just opened the box and it’s damaged. Best buy NO help and SAMSUNG even worse !!! Told i have to buy anew one or pay to repair. Said it may cost $1000. . Im floored. Id love to just throw out all my samsung TV’s.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Everyonewasnohelp,
We appreciate you sharing your experience with us. Please note that if the delivery &/or installation is signed for and damage or a defect is noticed afterward, it must be reported within the Best Buy return period, which is 15 days. You can see their policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
If there's anything we can further assist with, please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Product Support team is also available with troubleshooting, repair, and warranty options. You can contact them here: https://www.samsung.com/us/support/contact/.
~Samsung Advisor
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This t v was an upgrade because my old one messed up and to be honest with you, it's very cheaply made speakers sound like you're busted. i'm having to repair within the first 2 weeks of using this T. V, even though it's a new model, the new models are cheap compared to the old models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BR1981,
Thank you for sharing your experience with us. We appreciate your patience while having your new TV serviced. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Worthless “Smart” TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using for just a couple days, the Bluetooth disconnected from the soundbar at the same time the TV disconnected from the WiFi. A couple hours of troubleshooting and unable to connect either. Will be returning & won’t purchase another Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NathanR,
I'm very sorry your TV is experiencing issues with Bluetooth and Wi-Fi connection. Please try the below recommendations.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Some things to keep in mind when using Bluetooth headphones:
- You can only pair one Bluetooth audio device at a time.
- You can't use Bluetooth devices and the Wi-Fi
Speaker Surround Setup feature (also called Surround) or TV SoundConnect simultaneously.
If you continue to have issues, please reach out to us so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor