Customer Ratings & Reviews

Samaung has a beatiful picture but there smart TV interface is vert difficult to navigate and forces you to use the Samsung Plus. Very intrusive and youre stuck naivgating around it. For example I dont have a home smart hub and camera yet i cant delete this icons. Additionally for a Senior trying to just use cable TV and an Amazon firestick, its very confusing a step intensive to switch the inout back ans forth and often we are opening the wrong aps and get lost in the journey. Would have retruned it but outside of 60 day exchange policy (90 days). Will not but another Samsubg until the fix their ecosysytem. Go Sony or LG. 1000x easier to operate.

Love everything about tv except the fact it only has 2 hdmi ports and no optical connection.

I'm happy with the performance of my TV. The price is also fantastic.

The first tv had a defect in the picture. My replacement is great.

Great buy! The screen quality is amazing and the price was great!

This is a good deal, this perfect purchase I have got

Nice TV. Well packaged. Plenty of help getting it to the truck.

Good entry-level television for bedroom I have several Samsung television Samsung always get the job done

It has the Samsung name but truthfully these days there are just too many other good options out there at this price point, so I can't recommend. Also the Samsung UI is annoying and too many ads.

This tv is amazing and aspires for great family time

Excellent product I enjoy using it I would definitely get another

Good TV so far and like the ability to do game hub

Purchased this TV 7 4 2024. Issues started off as freezing and going blank in November, and I should have returned it then. The TV then worked well until around Christmas it would make a loud pitch, and the screen would go orange and come back. I thought maybe the cable was well, it wasn't, and the pitch and screen issue started twice a day, and then recently, every time it was on. Sunday 1 13, it pitched, then the orange screen, then shut off, and never came back on.

Great tv, home menu page is very easy to navigate.

It’s not user friendly the volume button is hard to manage

First unit had picture issue...second has been fine.

Enjoy my new tv the service was good, I give a. 10,

Very good, not a big fan of the UI though but it’s good other than that.

10 mobths of use then screen went black. Sound still comes through, no image.

I recently purchased an "Open-Box Excellent" TV from Best Buy and had a very disappointing experience. When I arrived at the store to pick up my TV, they handed it to me in a box for a completely different model. While I was driving home, I received a call from the store letting me know they had forgotten to include some parts. I had to turn around to pick up the power cable and remote. When I finally got home and unpacked the TV, I discovered that the stand was missing, and the power cable they provided was also the wrong one. I tried reaching out to the store, but there is no way to call them directly. I attempted to contact both online and phone support, but neither could connect me to the store or resolve my issue. I ended up having to drive all the way back to the store. Their response was basically, “tough luck—you can return the TV if you want.” They offered no additional guidance or support. I asked if I could get a shipping label to return the product since it clearly did not meet the "Open-Box Excellent" description, but was told to contact online support. When I did, I was told that shipping the TV back was not an option. The customer service throughout this process has been terrible, especially considering I am a Totaltech member and have regularly shopped at Best Buy for years. After this experience, I am seriously reconsidering Best Buy as a place to make future purchases.