Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not all that- the remote is cheap and does not work well, had to get a universal remote; does not have voice activation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi XiomaraR,
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Purchased Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase of the TV was great. The employee was very nice and helpful in helping me to purchase the TV i wanted .
I would recommend this to a friendBrand response from Samsung
Posted .Hi ChannieTW,
It's great to hear that you had a good experience purchasing a Samsung TV at Best Buy. We hope you enjoy new TV as well! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
TV Died After 2 Days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 days before it died and won’t turn on. Waiting for a Samsung technician to fix or replace. Seemed like it had good picture quality until it died. Smart Things app for set up was ok, not the most intuitive, but reasonable simple.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TraciN,
I'm very sorry to hear about your experience, and I appreciate your patience in waiting for a technician. If there's anything we can do to help you in the meantime, please contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Great tv but does not last long
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this tv about 7 months ago and now it does not work.. it was working fine the night before and now I go to turn it on and it is glitching. Keeps turning on and off without me pressing the on button .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShiannZ,
Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited when I bought my tv on November 16 -2025 but after 2 weeks of owning it the sweet wellness completely black I called the store that I had bought it from (Best Buy) and was told they couldn’t do anything about it. Now I have a tv that’s not working sadly
No, I would not recommend this to a friendBrand response from Samsung
Posted .AntonioT:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Ambassador
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is okay though it’s pretty slow and doesn’t have great memory to store apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryanN,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Sometimes the name isn’t everything u think it is
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated use too it was fallow the prompts now Samsung has got the own network so every time u turn it on it try’s to go there
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TommyD,
Thank you for reaching out and sharing your experience with us. Please know your feedback is important and will be shared with our internal teams.
I recommend utilizing the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting very slowly with Chromcast. It can take 40-45 seconds to connect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TimothyW,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great picture, horrible sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's big, sound sucks bad. It's a good price for the size.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Richaleoni,
Thank you for sharing your experience with us. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good price, BUT lost picture within 2 days; however, Samsung immediately repaired without issue. Has been working fine since.
I would recommend this to a friendBrand response from Samsung
Posted .Hi DannyEm,
Thank you for letting us know about your experience with having your DU7200 TV repaired. We appreciate your patience in dealing with the repair.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Not User Friendly Set Up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in whatever Samsung changed that caused it to not work well with my Yamaha receiver. Replaced a 2019 Samsung TV and it was not as simple as plug and play with my Yamaha. Problem was fixed by eventually resetting to both the TV and Receiver to original factory settings. What a pain in the rear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnH,
Thank you for sharing your experience with us. Please know we are happy to answer any questions you may have or assist with troubleshooting. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
not so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The visual is nice. However, this TV keeps stalling. All other brands of TVs in our house work amazingly except this one. Everytime we watch this tv, one of the apps stall and it takes hours for it to work again, even when we turn off and unplug the TV. I’m surprised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI TieshaP,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your apps and TV stalling. Please try the below steps to resolve this issue.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please call us to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Horrible service at Best Buy, Hurst Texas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. The experience of picking up the TV at the Best Buy in Hurst Texas was a joke, and a nightmare.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tompaw,
Please know you are leaving a review for the DU7200 TV, not the service provided by Best Buy. Please follow up directly with Walmart for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Really??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all that a TV requires creating an account, with personal information, to simply watch it! Will think twice before buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CWisticked,
Thank you for sharing your concerns. Samsung’s privacy policies are designed to protect your personal information and ensure it’s handled responsibly.
We always request your consent before collecting any data, and we are committed to managing that information with the utmost care and transparency in accordance with our privacy guidelines.
If you have any questions about privacy settings or need assistance using your TV, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
bad TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke in less than 90 days. TV is slow and didn't last long. Waste of money, buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanV,
Thank you for reaching out to us. Please know we back this TV with a 1-year limited manufacturer's warranty. To schedule a warranty appointment, contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Advisor
Dont buy they lie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did a bait in switch on the delivery date. While the tv was in the cart they promised a delivery date. After I paid for the tv they said I had to setup a delivery date and it was 3 days after the original delivery date. On the delivery date they claimed they didn't have the tv and I had to wait till the next week. Support promised me a rebate check for my troubles but I had to wait till after the tv was installed to claim. After the installation they claimed they couldn't do a check but would send me a BestBuy card with the rebate amount. To date I have not received the promised rebate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TimothyS,
We are very sorry to hear about the delay in delivery from Best Buy. Please reach out to them for an update on your rebate. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
TV stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after a year, was using it and the screen went black and it never turned back on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TvUser123:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Not reliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought a few tvs in my adult life. When I purchased this tv, I wanted one without a streaming service connected to it like a Roku or something of the sort. I didn’t think to get a warranty because I thought Samsung was a good brand in general. But barely 3 months, the screen is already flickering. Since we’ve had the tv, every streaming service pauses for a few seconds and then proceeds to play. Don’t put yourself through it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hzl916,
Thank you for letting us know about the flicking issues you are seeing on the DU7200 TV. I have a few recommendations that may resolve this issue; otherwise, please know we back our TVs with a 1-year limited warranty.
First, let's make sure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, it's possible the flickering is due to Energy Efficiency Settings. The Eco sensor automatically adjusts the brightness level of the TV according to the ambient light level. If the Eco Sensor has adjusted the screen’s brightness level, you can select Min. Backlight to manually adjust the minimum screen brightness. You can also disable these features for a steady brightness setting.
You can adjust Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer by going to Settings > All Settings> General > Power and Energy Saving > and adjusting the Brightness Optimization, Brightness Reduction, and Motion Lighting.
You can also go to Settings > All Settings> Picture > Expert Settings > Contrast Enhancer to manually adjust contrast.
If you continue to have issues, please reach out to us to schedule a warranty appointment. . Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
No Optical cable port
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed BestBuy doesn’t advise that this TV does Not come with an Optical cable port.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bqbano,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy gave us a damaged tv and won’t replace it. It was returned the next day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MV05,
I'm very sorry to hear that your DU7200 TV was delivered damaged. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
The Samsung limited warranty covers manufacturing defects in materials or workmanship encountered in intended use of the product and shall not cover the below.
• Physical Damage: Damage caused by accident, abuse, or misuse of the product is not covered by the manufacturer’s warranty.
o If the service center determines that damage to the unit was caused by accident, abuse, or misuse (e.g., physical damage), the customer is responsible for the repair.
o If a customer is out of warranty and we accommodate the consumer and offer a free of charge repair and the service center determines that damage to the unit was caused by accident, abuse, or misuse (e.g., physical damage), the accommodation is voided, and the customer is responsible for the repair.
• Damage that occurs during shipment, delivery, or installation of the product
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor