Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 1525 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,525 reviews
  • Rated 5 out of 5 stars

    Great TV for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Easy to set up and maintain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Samsung tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality tv, sound system is really clear and a bright picture .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    television

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive but good for what you get and big enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bang for your buck!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television works great. Serves our purposes completely. Your delivery was spot on and the delivery people were polite and friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    frustrated

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture. Good sound. Frustrating trying to find a way to connect my component stereo system for best sound experience. Impossible to get Samsung customer service to help.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi VinceM,

      Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores! If your soundbar is Bluetooth-enabled, you can also connect it to the TV via Bluetooth.

      I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thanks for being a part of the Samsung family!

      ~ Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Wow..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine for $365 on the base. Bestbuy could not match the price. This is great for Bluray movies, gaming and just regular tv programs..in enhances them all to 4k…and best of all the price saved me my beer money!! :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No TV tuner.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. One issue. It DOES NOT have an over the air television tuner. You cannot hook up an antenna to it. It shows it in the "manual", but it doesn't exist. This is my first Samsung TV after years and years with Sony. My last two Sony TV's were major disappointments so I tried Samsung. Decent TV, works fine....just wish I would've known it didn't come with a tuner built in. No local PBS for free for me.....

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LarryD,

      Please know the DU7200 TV does have an internal TV tuner and can be hooked up to an external antenna. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.

      We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    The Swart’s

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the third tv replacement was delivered, and installed, we were and are extremely pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good tv for the price could be better, but under 400 bucks cant beat it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    unhappy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this tv was delivered on 4/26 on May 27 it went out and I still have not seen a repair/replacement tech. It was scheduled for 6/6 they called and changed to 6/10 that was a no call no show they rescheduled for 6/20 then I called to make sure was coming was told yes then about 30 mins later I receive a text saying not going to make it rescheduled to 7/2 I called back to samsung and told them I would take it back to best buy and exchange it my self still waiting to for the information to do this. ABSOLUTELY WOULD NOT RECOMEND THIS TV

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ChristineV,

      I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and have had many issues with your service appointment. I understand your frustration and appreciate your patience. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my tv . And Best Buy's service. They were very helpful when choosing my options

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sometimes refresh while streaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very good but when streaming sometimes the picture pauses or refreshes

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi WillieT,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever!!!! This TV has way too many functions and features that I have to learn

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could say it’s a good tv but after an hour of setting up the tv and then 25 min into a movie we heard a zap sound come from the tv and the whole screen went black. The tv stopped working completely wouldn’t turn on wouldn’t do anything. For over 400 dollars and being upsold by the Best Buy employee telling us it was the better quality choice , it doesn’t seem to have been worth it. when I contacted Best Buy explaining it’s only been two hours since having purchased the tv and it died! The only option we had was wait two days for a replacement and for them to take this one away. And then they were going to charge me a delivery fee for the new tv! I had to ask for them to waive the delivery fee for the inconvenience…… considering we only had the tv for 2 hours!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SamanthaD,

      I'm very sorry to hear that your DU7200 TV stopped working after setup. I appreciate your patience in having to deal with the hassle of an exchange. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service great tv Happy to have ysed Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy!! TV is neat and screen is super clear, love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent Product and Best buy pre and post sales, im Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and excellent price. Best Buy has always been my place to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have this TV in our sunroom and seem to watch it more than the TV in our den

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sokko

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last TV was a samsung and I never had any issues with it.

    I would recommend this to a friend