Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 10413030
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Hulu app is incompatible with this Samsung TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hulu app is incompatible with this Samsung TV. It continually buffers. Hulu works fine on all my other devices. (Tv, tablet, phone, ruku) Other apps on this samsung TV work fine, including internet steaming. Samsung customer care doesnt care. Oucture is hood. The remote is not very good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AudreyL,
I'm very sorry to hear that you are experiencing issues with the Hulu+ app and your DU7200 TV. I have a few troubleshooting steps for you to try, which may resolve these issues. To help resolve the issue with the Hulu+ app, I recommend running a cold reboot on your TV. To so do, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Next, I recommend ensuring the Hulu+ app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Hulu+ app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Hulu app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Hulu+” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Misdelivered TWICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review is for the delivery, not the TV. We ordered April 27th and had a scheduled delivery for Saturday May 3rd. The TV they delivered was broken. We called customer service and the earliest they could deliver our replacement was the 7th. Not ideal, but we said okay. The 7th came, plans rearranged to accept delivery, and my husband gets a call that they are IN ANOTHER STATE with our TV. The guy somehow thought it would be smart to use the billing address instead of the SHIPPING ADDRESS that our broken TV came to… in order to EXCHANGE a TV that didn’t exist there? So at this point we’ve waited way too long for this TV. Then they tell us the earliest they can deliver our replacement is May 15th… over a week after this already replacement delivery that THEY messed up. With zero compensation or apology… we decided to do a return (somehow they could pick it up as early as Friday?) and go with Amazon. Best Buy is a company I don’t think I’ll be seeing around in the next ten years because that’s the worst customer service/business I’ve experienced in a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bekah,
Please know that you're leaving a review and 1-star rating for the DU7200 TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
TV sucks and so does Best Buys customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV horrible customer service. I will never buy a TV or any other electronics from BestBUy. I purchased this TV with a 2yr warranty and it dies within a month. Come to find out after I purchased this I have to go through Samsung in order to get a replacement or it even looked at. And to make matter worse since I bought it for an office kitchen they limit the warranty, which makes no sense. The TV doesnt know if its in my house or an office. Now three weeks later and several calls back and forth with samsung I'm still left without a working TV. Costsco is the olny place I'll buy anything else from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JimR,
I'm sorry to hear about your experience with the DU7200 TV. Please know Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation.
Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Don't waste your time or money for this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixel issue and samsung does not want to repair it. I do not recommend this model to no one. Customer service terrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unknown,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue continues to appear on all sources and the picture test, this will require service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Won’t turn on even though brand new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t turn on out of the box. Remote not working either even after replacing batteries. Initial setup instructions do not match the actual TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mila,
To best assist you, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor