Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$733.32

Customer reviews

Rating 4.7 out of 5 stars with 1590 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the incredible picture quality, ease of use, and good value for the price. They also appreciate its great color, larger size, and lightweight design. However, some customers have noted issues with the remote control being slow. Additionally, concerns were raised about slow connectivity and a limited number of ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,590 reviews
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent tv! Best quality ever, brightness is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first Best Buy experience

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV with an affordable price. Best Buy team has supported me in providing every details of the product and the purchase options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Purchase ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing features for the price I like the new hub as well easy navigating the new remote features. You can also download the remote to your device doesn’t matter what brand model it is Apple friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Sale ever

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new 65” Samsung TV, the Customer Service was Great, the TV and set up was fabulous. The two very nice Set up men were very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Headache

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially i was very pleased… color, picture fabulous. 31 days later there was a five inch wide vertical line , top to bottom. I didnt get the best buy extended warranty. Luckily it was still under the 90 day manufacturer warranty. They picked it up and in 5-6 days it was fixed and returned. Now… not sure why… but it wont stay connected to my sound bar and sometimes the tv goes dark … dont know what thats about… ill have to troubleshoot… Un short… kind of a headache so far… at least the price wasnt crazy otherwise id be screaming.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MariaF,

      I'm very sorry you are experiencing issues with your DU7200 TV. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Good TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great however a few apps make the TV crash. That issue doesn’t make it a bad TV. The display is beautiful and the sound is okay. I would recommend. There’s an Eco mode if you don’t like super bright pictures. I also enjoy the free workout videos, screen share and Samsung plus TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for our downstairs den. It equipped with all the popular apps that we use most often

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG to Samsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv for the price. I had to buy a new tv after only 8 years, as the pic went on my LG. I am usually an LG person, but decided to make a change. I have to say I am pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV for this money

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for bedroom. Works quickly, nice size, excellent price

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    So so

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an alright TV but it lags upon menu selection and doesn’t connect to the apps every time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NoahC,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung tv review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this tv was a bargain. Goo product for the money. Bought it for backyard patio and we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was handled like we asked. My only complaint is with Samsung. There is no help a their customer service is robot which has no option for some questions. Best Buy did well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad i decided on getting this tv great quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick take1q

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price, works good for cinema and non online gaming. colors arent as distinguished as my neo qled, but again the price. I have it synced with soundbar so speakers for me are a no issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is easy to set up, the quality is pretty good and the proce was affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time and he was extremely professional. Love my new tv!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65inch Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying this purchase. I need instructions on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was not damaged

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drivers were professional and kind. Fast delivery. TV wasn't damaged as I feared. And can't beat free delivery!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect easy to use smart tv

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv ! easy to set up and use. work it through the smart things app and live it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my garage good looking tv for the price love it

    I would recommend this to a friend