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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 1520 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,520 reviews
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time and he was extremely professional. Love my new tv!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My living room tv.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product, good quality item for very affordable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price very happy with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Option

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good product, its operating system works well. It has good color contrast, I liked the TV, but not so much the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect easy to use smart tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv ! easy to set up and use. work it through the smart things app and live it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clarity imaging exceptional large viewing sports world awsome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick take1q

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price, works good for cinema and non online gaming. colors arent as distinguished as my neo qled, but again the price. I have it synced with soundbar so speakers for me are a no issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy excellent overall quality for everyone to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and excellent tv. It went great for our bedroom theater. Love this tv and will be buying another from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was not damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drivers were professional and kind. Fast delivery. TV wasn't damaged as I feared. And can't beat free delivery!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was handled like we asked. My only complaint is with Samsung. There is no help a their customer service is robot which has no option for some questions. Best Buy did well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Television. You can watch shows and movies on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online every time!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online ordering was very easy, product was exactly as described and it works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    65

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality of the tv.. great value for the size

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KauneeceG,

      Thank you for purchasing the Samsung DU7200 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast HDR, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.

      If you have any questions or need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    TWO Defective Models

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up 1st unit in November early black Friday deal. Was excited as I saved up for 6 months to buy as a gift to the family. After going through the process of mounting it on the wall, I notice it has a vertical line right in the middle. At this point I'm annoyed. We picked it up ourselves to avoid getting a defective unit from poor shipping & handling. I bought the brand name over less known brands Insignia or TCL so I wouldn't have to deal with this type of issue. Had to repackage it all back up & return the 1st unit for a new unit. After going through whole install & wall mount process again this replacement unit seems fine. But then, LESS THAN 3 MONTHS later, the screen starts bugging out - flashing & glitching. Can't use it at all. No physical damage on my end whatsoever. Handled it so delicately the whole time. Contacting Samsung support is a major pain. Their website is buggy, their techs can't do anything to help, & they won't refund you. They actually make you submit the ticket to assign a tech to your case & that tech calls you to set up an appointment. The tech is a local tv repair company who sees my video & makes an estimated diagnosis that the main board has failed. They order the part they think is the problem. Now you have to take off the wall & wait for the part to come in & for them to come install it. Mind you, that might not fix it. If it does fix it, who knows how long it lasts. At this rate it'll probably die right after the 1 year warranty ends. TLDR; Samsung is not quality anymore. Their customer support process is also quite bad. I am done with this company who used to have a great reputation. If there was any justice here, Samsung would reimburse me so I can buy any other brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Greg,

      I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!! This TV is the e act size I needed. Yes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 55 in samsung tv and absolutely love this one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung Crystal UHD

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is good but the remote control is terrible , From the beginning the remote control it doesn't always work and fails even with new batteries, its hard to rewind and operate!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CarlosD,

      I'm sorry you are experiencing issues with your DU7200 TV remote. Please ensure there is nothing blocking the line of sight from your remote control to the IR Sensor located on the bottom of your TV, below the Samsung logo.

      If you continue to have issues, you will need to replace the remote. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Smart tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 65" TV. I would definitely recommend Samsung TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good tv for the price my only complaint is the picture lacks definition

    I would recommend this to a friend