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Customer Ratings & Reviews

  • SAMSUNG 3 24 19 a I0 D Crystal UHD NC
  • SAMSUNG Crystal UHD
  • SAMSUNG 19 I 24 0 3 Crystal UHD
  • Alt View 13. Samsung - 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) - Titan Gray.
  • Alt View 14. Samsung - 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) - Titan Gray.
  • The text on the image reads: "u8- + SVO.SA HOM HOMIE 1 SARC HDMI 2 HDMIK 1 LAN ANT B Images are simulated and for illustration purposes only."
  • The image features a Samsung 65" DU7200 Crystal UHD 4K television, which is displayed in a box. The television is accompanied by a remote controller, a power cable, and a user manual. The dimensions of the TV are 57.2 x 32.8 x 2.4 inches without the stand, and 57.2 x 34.6 x 10.5 inches with the stand. The stand's footprint is 0.6 x 8.7 x 10.5 inches. The image also includes a comparison of the television's size to a person, showing that it is quite large.
  • PurColor See a wider spectrum of colors than traditional RGB models.
  • The largest text reads "4K Upscaling," which is related to the image's content. The following text is "Get a clear 4K picture even if your content wasn't filmed in 4K." This text is also related to the image's content, as it describes the 4K upscaling feature that enhances the picture quality of non-4K content.
  • The image features a man riding a dirt bike on a dirt track, with a blurry background. The focus of the image is on the rider and the motorcycle, which is captured in motion. The image is described as a "Motion Xcelerator" and is advertised as providing an "Experience clear motion and improved clarity."
  • The image features a cityscape with tall buildings and a bridge. The scene is captured at night, with the lights from the buildings and streetlights illuminating the area. The image is described as having a "Mega Contrast" effect applied to it, which automatically adjusts the brightness and contrast to enhance the overall visual quality of the image.
  • The image features a beautiful scene of a cliff overlooking the ocean, with a sunset in the background. The text on the image reads, "Take in an impressive spectrum of colors and fine details, even in dark scenes." This suggests that the image is promoting a high-definition display, such as an HDR television, which can provide an enhanced viewing experience by offering vibrant colors and sharp details, even in low-light conditions.
  • The image features a Samsung advertisement with a list of five reasons why their TVs are awesome. The reasons are presented in a visually appealing manner, with each reason displayed in a separate box. The boxes are arranged in a row, and they are labeled with the corresponding reason. The advertisement emphasizes the benefits of Samsung TVs, such as upscaling, endless content, connectivity, 4K, AI, and more. The image effectively showcases the advantages of choosing Samsung TVs and encourages potential customers to consider these features when making a purchase decision.
  • Q-Symphony Pair a Samsung TV with a Samsung Soundbar to unlock a new level of powerful audio.
  • Samsung Crystal UHD DU7200 Features Video video 1 minutes 03 seconds
  • Keep Your New TV Damage-Free video 0 minutes 47 seconds
  • Safely Unbox Your Samsung TV video 3 minutes 00 seconds

Samsung - 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024)

Model:
UN65DU7200FXZA
SKU:
6575140
Highly rated by customers for:

Customer reviews

Rating 4.7 out of 5 stars with 1554 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,554 reviews

  • It's not what I expected, very poor image

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not what I expected, very poor image.. It's like having analog television

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ale2070,

      We appreciate your feedback on the DU7200 TV's image quality. I believe what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect.

      To Change Motion smoothing settings on your TV:
      Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
      1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
      2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
      If you select Custom, three additional options are available:

      • Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
      • Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
      • LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • 2nd time around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a second tv. The first one was damaged. Happy now. It works

    I would recommend this to a friend

  • Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was ok. I highly recommend Best Buy. Thanks

    I would recommend this to a friend

  • TV set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good deal, this perfect purchase I have got

    No, I would not recommend this to a friend

  • Samsung 65" TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the performance of my TV. The price is also fantastic.

    I would recommend this to a friend

  • Best Buy Has Really Gone Downhill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an "Open-Box Excellent" TV from Best Buy and had a very disappointing experience. When I arrived at the store to pick up my TV, they handed it to me in a box for a completely different model. While I was driving home, I received a call from the store letting me know they had forgotten to include some parts. I had to turn around to pick up the power cable and remote. When I finally got home and unpacked the TV, I discovered that the stand was missing, and the power cable they provided was also the wrong one. I tried reaching out to the store, but there is no way to call them directly. I attempted to contact both online and phone support, but neither could connect me to the store or resolve my issue. I ended up having to drive all the way back to the store. Their response was basically, “tough luck—you can return the TV if you want.” They offered no additional guidance or support. I asked if I could get a shipping label to return the product since it clearly did not meet the "Open-Box Excellent" description, but was told to contact online support. When I did, I was told that shipping the TV back was not an option. The customer service throughout this process has been terrible, especially considering I am a Totaltech member and have regularly shopped at Best Buy for years. After this experience, I am seriously reconsidering Best Buy as a place to make future purchases.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AliS,

      We appreciate your feedback on your open-box purchase experience through Best Buy. I'm very sorry to hear about the issues you encountered.

      If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • LG TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was great. The experience in the store wasn't pleasant at all.

    I would recommend this to a friend

  • Great Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! The screen quality is amazing and the price was great!

    I would recommend this to a friend

  • Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend

  • Good entry-level television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good entry-level television for bedroom I have several Samsung television Samsung always get the job done

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Never again

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV 7 4 2024. Issues started off as freezing and going blank in November, and I should have returned it then. The TV then worked well until around Christmas it would make a loud pitch, and the screen would go orange and come back. I thought maybe the cable was well, it wasn't, and the pitch and screen issue started twice a day, and then recently, every time it was on. Sunday 1 13, it pitched, then the orange screen, then shut off, and never came back on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SeanC,

      Thank you for reaching out to us and letting us know about the issues you are experiencing with your DU7200 TV. Please contact Samsung Customer Service so we can set up a warranty appointment.

      Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing and aspires for great family time

    I would recommend this to a friend

  • Nice tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, home menu page is very easy to navigate.

    I would recommend this to a friend

  • Samsung 65” tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the tv works and looks good. Price was reasonable. Time will tell…

    I would recommend this to a friend

  • Price performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect price performance product. Happy to have it.

    I would recommend this to a friend

  • new TV with a good price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV so far and like the ability to do game hub

    I would recommend this to a friend

  • Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I enjoy using it I would definitely get another

    I would recommend this to a friend

  • Not user friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not user friendly the volume button is hard to manage

    No, I would not recommend this to a friend

  • First Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit had picture issue...second has been fine.

    I would recommend this to a friend

  • Crap experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv sucks don’t recommend it, got messed up within a year, purchased warranty when I bought it. Geek squad said they can’t work on it because it’s Samsung.. was told to contact them for support. Scheduled an appointment with them that they keep rescheduling further down the week. This whole experience has been beyond frustrating. What was the point in buying the warranty with BestBuy in the first place if I was being redirected to someone else.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RobertoA:

      It’s unfortunate to hear of the issues you’re experiencing with your DU7200 TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Ambassador Samsung

Page 72, Showing 1,421-1,440 of 1,554 reviews
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