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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1564 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,564 reviews
  • Rated 5 out of 5 stars

    Samsung 65" TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv for the pricing. Going to need soundbar for the tv

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color, shuts off randomly. easy to hang on wall.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi StellaN,

      Thank you for sharing your experience with us. If your TV is shutting off randomly, and if you are using the device through HDMI, it could cause the auto-on, as Anynet+ is enabled.

      Occasionally, connected devices such as game consoles (PS5, Xbox) or cable set-top boxes send a turn-on signal, for example, if they have software updates. We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable.

      You may also want to check your firmware. Go to Settings> Support> Software Update.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Remote control too slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote control is too slow. The commands take long time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. Well packaged. Plenty of help getting it to the truck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall tv works amazing great colors great for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hindsight;fh(. If fun g. J g kg k g kg kg g word

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's not what I expected, very poor image

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not what I expected, very poor image.. It's like having analog television

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ale2070,

      We appreciate your feedback on the DU7200 TV's image quality. I believe what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect.

      To Change Motion smoothing settings on your TV:
      Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
      1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
      2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
      If you select Custom, three additional options are available:

      • Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
      • Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
      • LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Good tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about tv except the fact it only has 2 hdmi ports and no optical connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was ok. I highly recommend Best Buy. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good deal, this perfect purchase I have got

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    2nd time around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a second tv. The first one was damaged. Happy now. It works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65" TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the performance of my TV. The price is also fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was great. The experience in the store wasn't pleasant at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! The screen quality is amazing and the price was great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung 65” TV

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that impressed with the TV. Remote is difficult to navigate with. However, you get what you pay for.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      DavidB:

      Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.

      To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support.

      If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good entry-level television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good entry-level television for bedroom I have several Samsung television Samsung always get the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing and aspires for great family time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Has Really Gone Downhill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an "Open-Box Excellent" TV from Best Buy and had a very disappointing experience. When I arrived at the store to pick up my TV, they handed it to me in a box for a completely different model. While I was driving home, I received a call from the store letting me know they had forgotten to include some parts. I had to turn around to pick up the power cable and remote. When I finally got home and unpacked the TV, I discovered that the stand was missing, and the power cable they provided was also the wrong one. I tried reaching out to the store, but there is no way to call them directly. I attempted to contact both online and phone support, but neither could connect me to the store or resolve my issue. I ended up having to drive all the way back to the store. Their response was basically, “tough luck—you can return the TV if you want.” They offered no additional guidance or support. I asked if I could get a shipping label to return the product since it clearly did not meet the "Open-Box Excellent" description, but was told to contact online support. When I did, I was told that shipping the TV back was not an option. The customer service throughout this process has been terrible, especially considering I am a Totaltech member and have regularly shopped at Best Buy for years. After this experience, I am seriously reconsidering Best Buy as a place to make future purchases.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AliS,

      We appreciate your feedback on your open-box purchase experience through Best Buy. I'm very sorry to hear about the issues you encountered.

      If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Price performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect price performance product. Happy to have it.

    I would recommend this to a friend