Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 6575140
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.
This summary was generated by AI based on customer reviews.
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase ever!!!! This TV has way too many functions and features that I have to learn
I would recommend this to a friend- Pros mentioned:Picture quality
Sometimes refresh while streaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is very good but when streaming sometimes the picture pauses or refreshes
I would recommend this to a friendBrand response from Samsung
Posted .Hi WillieT,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could say it’s a good tv but after an hour of setting up the tv and then 25 min into a movie we heard a zap sound come from the tv and the whole screen went black. The tv stopped working completely wouldn’t turn on wouldn’t do anything. For over 400 dollars and being upsold by the Best Buy employee telling us it was the better quality choice , it doesn’t seem to have been worth it. when I contacted Best Buy explaining it’s only been two hours since having purchased the tv and it died! The only option we had was wait two days for a replacement and for them to take this one away. And then they were going to charge me a delivery fee for the new tv! I had to ask for them to waive the delivery fee for the inconvenience…… considering we only had the tv for 2 hours!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamanthaD,
I'm very sorry to hear that your DU7200 TV stopped working after setup. I appreciate your patience in having to deal with the hassle of an exchange. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service great tv Happy to have ysed Best Buy
I would recommend this to a friendTVs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and excellent price. Best Buy has always been my place to go
I would recommend this to a friendGreat Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy!! TV is neat and screen is super clear, love it!!
I would recommend this to a friendExcelent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent Product and Best buy pre and post sales, im Very happy
I would recommend this to a friendAwesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we have this TV in our sunroom and seem to watch it more than the TV in our den
I would recommend this to a friendSokko
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last TV was a samsung and I never had any issues with it.
I would recommend this to a friend- Pros mentioned:Picture quality
Hulu app is incompatible with this Samsung TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hulu app is incompatible with this Samsung TV. It continually buffers. Hulu works fine on all my other devices. (Tv, tablet, phone, ruku) Other apps on this samsung TV work fine, including internet steaming. Samsung customer care doesnt care. Oucture is hood. The remote is not very good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AudreyL,
I'm very sorry to hear that you are experiencing issues with the Hulu+ app and your DU7200 TV. I have a few troubleshooting steps for you to try, which may resolve these issues. To help resolve the issue with the Hulu+ app, I recommend running a cold reboot on your TV. To so do, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Next, I recommend ensuring the Hulu+ app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Hulu+ app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Hulu app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Hulu+” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Misdelivered TWICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review is for the delivery, not the TV. We ordered April 27th and had a scheduled delivery for Saturday May 3rd. The TV they delivered was broken. We called customer service and the earliest they could deliver our replacement was the 7th. Not ideal, but we said okay. The 7th came, plans rearranged to accept delivery, and my husband gets a call that they are IN ANOTHER STATE with our TV. The guy somehow thought it would be smart to use the billing address instead of the SHIPPING ADDRESS that our broken TV came to… in order to EXCHANGE a TV that didn’t exist there? So at this point we’ve waited way too long for this TV. Then they tell us the earliest they can deliver our replacement is May 15th… over a week after this already replacement delivery that THEY messed up. With zero compensation or apology… we decided to do a return (somehow they could pick it up as early as Friday?) and go with Amazon. Best Buy is a company I don’t think I’ll be seeing around in the next ten years because that’s the worst customer service/business I’ve experienced in a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bekah,
Please know that you're leaving a review and 1-star rating for the DU7200 TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
TV sucks and so does Best Buys customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV horrible customer service. I will never buy a TV or any other electronics from BestBUy. I purchased this TV with a 2yr warranty and it dies within a month. Come to find out after I purchased this I have to go through Samsung in order to get a replacement or it even looked at. And to make matter worse since I bought it for an office kitchen they limit the warranty, which makes no sense. The TV doesnt know if its in my house or an office. Now three weeks later and several calls back and forth with samsung I'm still left without a working TV. Costsco is the olny place I'll buy anything else from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JimR,
I'm sorry to hear about your experience with the DU7200 TV. Please know Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation.
Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
- Cons mentioned:Remote control
Won’t turn on even though brand new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t turn on out of the box. Remote not working either even after replacing batteries. Initial setup instructions do not match the actual TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mila,
To best assist you, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Don't waste your time or money for this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixel issue and samsung does not want to repair it. I do not recommend this model to no one. Customer service terrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unknown,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue continues to appear on all sources and the picture test, this will require service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor