Customer Ratings & Reviews
- Model:
- UN65MU8500FXZA
- SKU:
- 5773708
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, immersive curved screen, and easy setup process of the 65" Class LED Curved MU8500 Series 4K UHD TV. They appreciate the vibrant colors and clarity of the display, as well as the stylish design that enhances their living space. However, some users have concerns about glare and the limitations of the remote control.
This summary was generated by AI based on customer reviews.
- Cons mentioned:One connect box
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google Samsung TV Handshake issues. My tv stopped communicating with my Verizon cable box; meaning my tv stopped recognizing signal from any hdmi source. Tv is useless for watching cable tv. I switched hdmi cables, exchanged my fios box, purchased high end 4K hdmi cables; nothing worked. I have been told I might need a new One Connect Box. Best Buy doesn’t sale them.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Shan,
Thank you for purchasing the Samsung 65" Class MU8000 UHD Smart TV. I am sorry to hear that you are experiencing issue with connectivity issues.
Please give us the opportunity to assist you, including One Connect box replacement if deemed defective, by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Pros mentioned:Picture quality
picture great but significant shortfalls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this set is excellent in a darker room, significant glare evident in lighter conditions rendering the picture impossible to see. Connecting external audio causes set to lose variable sound control through the remote. A model that should perform exceptionally but has too many flaws to be rated higher.
No, I would not recommend this to a friend Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv was good, served for almost 4 years but got some screen issue
I would recommend this to a friend- Cons mentioned:One connect box
Never again Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought the TV was beautiful and really just bought it on a whim. A regretful decision it took a full week from date of purchase for the dreaded one connect box issue to rear its head, apparently a known issue that makes your TV an expensive brick. Contacted Samsung support who sent a replacement one connect box as well as cable which did not resolve the issue. Returned and exchanged for a Sony 65”. Will never buy anything Samsung again.
No, I would not recommend this to a friend cant use phone app for remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While am buying a TV, this is one of major feature we are looking for because we always loose remote. after we bought this TV for few days we are able to connect TV from iphone, ipad, and also Samsung S8 phone. later it stopped detecting then on call with Samsung customer care for half hour then able to connect from all devices again (without re-installing apps). so issue is with TV only.Technician remotely connected to TV and reset TV settings. Now again after a week, all my devices are not able to detect TV. this time sent email to Samsung instead of spending time on phone.
No, I would not recommend this to a friendGood 4KUHD. Network issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new 8500 curved tv. Have to re-enter password to reconnect to network each time. THere has to be a work around for this, I hope.
I would recommend this to a friendBroke after 20 months using
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on Nov 30, 2015 at Best Buy. Guess what, as of July 2017 (within 20 months), there are black vertical lines right on the middle of the screen. Contacted Samsung and was told that my TV was out of warranty (12 months). I will have to pay probably between $600-$800 to fix it. This is unbelievable.
No, I would not recommend this to a friendblack stripe down the middle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen continues to develop a black stripe down the middle even after Samsung replaced the screen for the warranty. They replaced the screen and it developed a thin black stripe yet again right down the middle of the screen.
No, I would not recommend this to a friendRun away.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This very expensive TV only lasted until the 1-year manufacturer warranty ran out. The backlight went bad, and Geek Squad refuses to look at it for different reasons every time we call. Apparently it is probably the panel, and they say Samsung won’t let them replace panels but if they did it would cost thousands so they won’t.
No, I would not recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 3 years, the screen went black and it’s out of warranty
No, I would not recommend this to a friend