Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 466 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 466 reviews
  • Rated 5 out of 5 stars

    Great 4kth very beautiful and powerful

    |
    |
    Posted .
    Owned for 11 months when reviewed.

    I bought it 12/2018 and it's still working smooth to this day it only has the problem of going in and out transitioning from tv to game mode for us gamers and its beautiful gaming in 4k. And Netflix is just something else sucks you got to pay 15 a month for 4k streams but thats netflix ,still great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crystal Clear picture

    |
    |
    Posted .

    This TV will make your feet happy also!! The clarity of the picture is breathtaking. Add the 240 refresh rate, and you will swear, you are there and not just viewing a TV. If you buy this TV, you will not be disappointed. You will put your feet up, and lose yourself in the moments of this wonderful product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loads of features

    |
    |
    Posted .

    Love the TV, though due to the curve it doesn't really look much bigger than the 60" it replaced. Works well with Alexa, but since it's a smart TV I guess I didn't really need to go that extra step. Picture is great, though not sure just what the curve is actually providing, wondering if it's more gimmicky than useful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The curve

    |
    |
    Posted .

    Samsung - 65" Class - LED - Curved - NU8500 Series - 2160p - Smart - 4K UHD TV with HDR Is a great tv of handled correctly out of the box. Gives your movie of choice a fresh new look of clarity and theatrical feel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy! Looks great

    |
    |
    Posted .

    The picture is clear and the dynamic setting makes it extra bright. The curve look is appealing even when off.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dark scenes look terrible!

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    This TV looks great when you're watching movies with bright scenes, however the dark scenes are absolutely terrible and should look a lot better for the price. You can see in my photo that it also has clouding problems. I've only had the TV for a year and I also purchased the geek squad protection plan so hopefully something can be done about this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Picture quality is very poor.

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    I define would not recommend this product as the picture quality has been bad from the very day Qeek Squad installled it. Now, all I am seeing is complete black and white pictures.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed TV curved

    |
    |
    Posted .

    Why does my tv screen have gray/flight screen? I contacted Best Buy and talked about this. Unfortunately they have no idea.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good bedroom upgrade

    |
    |
    Posted .

    This is good for a bedroom upgrade. The Samsung NU8500 is a curved 4k UHD TV with good picture quality. It is versatile and performs well for a wide range of usages. It can produce deep and uniform dark scenes. It can get bright to combat glare and supports a wide color gamut which is great for HDR. It also has a low input lag and supports FreeSync for use with a PC, Xbox One X or Xbox One S. Unfortunately the image degrades when viewed at an angle, so the best picture is only reserved for those directly in front of the TV. It has great picture quality, with a high native contrast ratio that produces deep blacks well suited for a dark room. Bright room performance is good, and it gets bright enough both in SDR and HDR content, although there may be some issues with reflections. Unfortunately, due to the VA panel, it is not well suited for wide rooms due to poor viewing angles. Gray uniformity is good with a little dirty screen effect which could annoy a sports fans. It has great motion handling. It has a very fast response time, and only a short trail follows moving objects. It supports 120 fps motion interpolation, optional 60 Hz black frame insertion, and can play 24p movies without judder. However, its backlight always flickers at 240 Hz, and that introduces some unwanted duplications during motion, and because of its fast response time, some stutter can occur during low frame rate content. This isn't noticeable to most people. The TV comes with the latest version of Tizen Smart platform from Samsung, also called Smart Hub. Well-organized and easy to navigate, it provides access to numerous apps via the Samsung app store. It comes equipped with the very handy Bixby voice assistant. It has good picture quality and good motion handling, which is important in sports, gaming and PC usage. The image, however, deteriorates when viewed at an angle. The TV can handle reflections as it can get bright to overcome glare and can produce deep blacks in dark rooms. HDR content is rich in detail but local dimming is disappointing. Sports fans might notice some uniformity issues, but in most other usages this will not be an issue.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful television, until it broke

    Posted .

    I purchased this television around 6 weeks ago from Best Buy, along with the protection plan, totaling nearly $2,100. After I set it up a couple weeks ago, I noticed that, while the stand would clip into place, it would not allow for the screws to secure it. Being as large as it was, I had no choice but to put the tv on the stand and ensure it would be in a safe place until I could mount it on the wall. The stand, as well as the entire television, seemed sturdy and very well made regardless of the defect in the screw holes. Ultimately, the stand failed, my television is broken, and the brand new TV I just purchased is not salvageable. The warranty does not cover this specific instance of failure due to the screws not being inserted, and the extra protection plan will not cover repairing a screen. Although the experience I received on the phone was pleasant and everyone tried their best to help, I am sick over this. I feel like I just wasted my money. After being a loyal Samsung and Best Buy customer for years, I never thought I would have an issue with something like this. Overall, this television is beautiful, well made, and worth every penny if you encounter no issues. When I have the money to, I plan on buying another, but will not use the stand that it comes with. PSA: Make sure the stand is secured with screws when you set up your tv.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Kels:

      Thank you for purchasing the Samsung NU8500 Series Curved 4K UHD TV and for your praise on picture quality and design. I am very sorry, however, for the unfortunate issue you had with the TV stand. Our records show that Samsung has since contacted you to arrange for an exchange.

      Should you wish to check the status of your exchange, or need assistance in any other way, please reach out to us via any of the following options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for your feedback and for being a Samsung customer.

      - Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Love this TV

    |
    |
    Posted .

    We had a hard time getting started with all the set-ups but it is just because we didn't know what we were doing. Once we figured it out, everything works like a champ. Note read the directions before trying to use the remote control. You have to set it up first - it doesn't just automatically work out of the box. We pointed and clicked that thing for 2 hours - was ready to take the whole TV back - DUH read the directions!!! It really does work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

    |
    |
    Posted .

    After looking for a TV for several months I finally decided to take the better half with me to look and get her buy-in. I was looking at flat TVs and had narrowed it down to a couple options with Roku that were less expensive. She took one look at it hanging up on a back wall and said "I want that one." That was it. We have now had this for several months and it has been flawless. While it doesn't have a built in Roku it does have most of the apps I use in the Samsung store. Sound was great although I did add the curved sound bar and wireless surround speakers. Color and picture are amazing! I have to admit I wasn't to sure about the curved TV at first but it has been great and I really don't notice that it is curved at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Curved TV's are the best!

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    If you haven't watched a movie or even TV shows on this TV, you are missing something. The picture is beyond excellent and it feels like you are at the movies with this TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Good Television For The Money

    |
    |
    Posted .

    I originally purchased a Sony television with a Sony sound bar. When I got home, I could not get the sound bar to work with the television. I returned the units back to Best Buy and they had the same issue. So knowing Samsung makes great televisions, (Televisions and smart phones ONLY!) I decided to purchase this television with a 3 + 1 sound bar. And a few days later a 4K Blu Ray player. The curved television puts out a nice picture. Not sure the curve helps with anything. And watching 4K television is next to impossible to do with very little 4K being broadcast. You have to really purchase 4K Blu Rays. I think you may be able to stream a little as well,...but I have not found any free with my Prime membership. The sound bar system was a big disappointment. The television this was replacing (still working) was a Samsung 55” 3D television. What I found was the picture quality for this new television when not watching 4K was the exact same as the 5 year old 3D television. But the sound coming from my old 3D television alone, was just as good as the sound from the sound bar. But alas this review is for the television. And the television seems to be a good television for the about $1000 I paid for it. At this price level, you would have a hard time beating the picture quality of this television.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is ok, but didn’t wow me

    |
    |
    Posted .

    I purchased this television for my living room, as a size upgrade for my Samsung LED 47’. I really wasn’t fond about paying extra for the curve but they had sold out of the flat screen, so I figured I would give it a try. The color is not as vibrant as my Samsung LED I replaced. When in standard mode, picture seems to go dark unless you change it to the natural or dramatic setting. If watching from an angle and not directly in front, it picks up a glare in the daytime. I love the size, though I’m use to the clarity of my previous LED and this one don’t compare to me. Delivery and set up was definitely to my satisfaction. Guys were very nice and informative. They connected all my devices and even demonstrated how to work the remote, and navigate between sources/apps. I only wish my picture could be as colorful as the ones on display in the store, without having to burn the extra energy for the dramatic setting. Overall, not a total bust, though I would have rather not paid the extra for the curve, not worth it to me. I think the flat screen would have been just fine. Yes, I did add a sound bar to get those extra sound effects, though the sound directly from the television wasn’t all that bad without it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted .

    I had been looking at all the 4k's for a few months now, online research and in store fact gathering, when you buy make sure it is all the same brand for compatibility. I can see things in movies that I never knew were there, pictures at the store are set to Dynamic, anything else will look off. You can plug a wireless desktop into this for surfing the internet, or watching youtube videos. there is a big volume difference between sources, streaming will be low, 4k player will blow you out of the room. Best investment in my entertainment center I have made in years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

    |
    |
    Posted .
    Owned for 7 months when reviewed.

    I Love this TV and It is easy to work!!! I did have a display failure after 7 months but luckily I had the extended warranty but samsung went ahead and honored it due to the display defect on some of these models. If you hear a clicking sound like static going from right to left of the tv and it sounds like it is coming from inside the tv then in a few months you can expect a red vertical or horizontal line to eventually show up but with the extended warranty from geek squad you won't have no worries for a easy replacement and free. I love the second display and I love the geek squad protection plan for 5 years. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV!

    |
    |
    Posted .

    Four things sold me on this Samsung curved TV. 1) Picture depth. I haven't seen the depth it gives to programming on any other TV. 2) Simple remote with minimum buttons, simple operation. 3) Stand that raises the TV high enough to have the curved sound bar sit in front of it and not block the IR sensor, and 4) Curved screen gives a wide viewing angle and is just neat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable Picture Quality and Features

    |
    |
    Posted .

    We bought this TV without fully researching it but seem to have made an excellent purchase. We love everything about this TV. The smart features are easy to use and very convenient. The curve makes movies more immersive, the 4K HDR 240hz quality is excellent, and the sound is pretty good too. The remote buttons are minimal but sufficient. The USB slots will play saved videos on flash drive. My only small complaint is how the TV attaches to the stand. The screws don't seem to tighten, making things wobbly. They really need to fix this. However, despite hooking up many devices, I have never had a scare where I thought it was going to fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture quality!

    |
    |
    Posted .

    OK, I don't know whether Best Buy will give me credit for this review. Technically I DID purchase this TV, but I returned it and re-ordered prior to delivery, so it never got to my house. That being said, I originally ordered it because of the in-store display, and the picture quality is fantastic. I wish I'd gotten this delivered, but at the time I changed my order to a lower-priced, non-curved TV because I needed more things for my new house than I had originally ordered. Still, I recommend this TV is you can afford it. Check it out for yourself and see why!

    I would recommend this to a friend

Shopping Assistant