Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 467 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the picture quality, curved screen, and easy setup of the 65" Class - LED - Curved - NU8500 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great color and rich tones, as well as the perfect size and shape of the TV. However, some customers have concerns about glare and the remote control's up and down buttons for typing in information.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 467 reviews
  • Rated 3 out of 5 stars

    Sometimes the speakers blur not sure why

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending the show the speakers blur out and it is hard to hear

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad been out twice, since it was purchased in June

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought brnad new Samsung 60 inch TV Installation came. The person installing, removed my Firestick and now I can't get it to work. TV Isn't working on the 5G network. Too much of a rush to charge $100.00 for them to basically take it out of the bag, give me a quick tutorial and leave. Now, I have to call Verizon Tech support and figure out how to get my FIREStick to work again. I lost many apps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TV Dead - Repeatedly Power Cycles

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a year and the TV is already dead. TV started power cycling after working for several minutes. Samsung came to service it yesterday and now it won't turn back on this morning. Waited a week for service, now have to wait another 1-2 days for Samsung support to contact me again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not A Great TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took this tv back because it had various problems, such as shutting off on its own. The first hour of having the tv it kept turning off and on. I had to turn off the anynet to make it stay on.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Curved screen, Picture quality

    Rated 5 out of 5 stars

    Great Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through 4 TVs I went from LG OLED that cost 2499 Then went to samsung QLED that was 1799 Which we good TVs but wasn’t the curve or bright picture i was looking for till I can across this 8500 Samsung series which was cheaper and offered pretty much the same quality as the high dollar tvs but also had a curve to it and seem to be much brighter to me really great product just because a tv cost more and they put a extra name on doesn’t mean the product is better!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I don't still have access to it. They call to canc

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't still have access to it. They call to cancel and will be calling for reschedule but am still waiting.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      ace75,

      I am sorry that you had issues with your NU8500 TV and required warranty service.

      If at any time you wish to check the status of your RMA, including in home service appointment, please contact Samsung Customer Support via any of the below options:

      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Color, Curved screen, Picture quality

    Rated 5 out of 5 stars

    Samsung 65 inch uhd 4k tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and stunning color, well worth the price! I enjoy the whole line of Samsungs curved screens from the desktop monitor to the 65 inch tv. One more reason Samsung is my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Curved screen, Picture quality

    Rated 5 out of 5 stars

    Excellent, all the way around

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the ease of purchasing this TV from Best Buy. I was concerned about its installation, but the installer was wonderful...very meticulous. You could tell he did this a time or two previously. He was careful in carrying up the TV three flights of stairs, and he got everything right the first time. I have had the TV for over a month now. It is not my first Samsung TV, but it is my first Samsung Smart TV. It is a very cool device. I love it. The picture is great. It integrates with my other Samsung products. The picture is great considering the curved screen. The sound is really good. It integrates nicely with my Xbox One and my Chromecast 4K. The remote is very sophisticated. The picture is awesome under various lighting and viewing conditions. I love watching 4K stuff. BUT, if you have only HD stuff, the TV is smart enough to make the HD picture look great, too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    65inch NU8500

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV worked for 2 days then the screen went permanently black.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Still Kicking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still impressed with this TV. Purchased in 2018 and it's still kicking. Don't plan on upgrading anytime soon.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge difference in the picture quality from my previous 65" visio. Picture is near perfect. Wish I would of made this purchase from the start. Sound is a little odd echoing from behind the TV. But if you just bought a 65" and dont have surround sound or sound bar, get one. Then you can really enjoy the quality of this picture. Only thing I'm concerned about is the TV stand. Bestbuy came and installed it and it's pretty wobbly. Stand is stable on the entertainment center, but the TV to TV stand moves. User guide suggest putting wire from the back of the TV to the wall but I'm pretty against putting holes in my wall.

    I would recommend this to a friend
  • Pros mentioned:
    Curved screen, Picture quality

    Rated 5 out of 5 stars

    Fantastic product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent curved screen...excellent product for the price. Quality picture...5 Stars...Samsung in my opinion has theBEST TV's

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy it is to navigate through the menus. You can modify the menus to have the apps you use like Netflix, HULU, and the spectrum app for TV programming. The picture quality was the best on the market. Sony nor LG come close. My only complaint would be the remote. It's too small and it always falls. I bought a silicone cover for it on ebay. Trust me get it because this remote is always being dropped. This TV works perfect with my PS4. Game mode allows for faster refresh rate. HDR mode really improves picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful Picture, Sound not so much

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful. The tv was easy to set up, even for me which is not usual. I only gave it four stars because the sound is horrific. I know other reviews said it was bad, bad is not the word horrific, we can barely hear on 91. Nothing a sound bar cannot fix, but for the price of the television the sound should be just as excellent as the picture. I know people have been complaining about the samsung commercials we did not experience that but I did select no to everything they were asking me to agree to.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv quality is awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For better Picture quality when watching Tv or any other apps or devices speak into remote microphone and say (Dynamic) change the setting from standard to dynamic and you'll be amazed. I found that out by mistake but i'm so glad i did. Hope this will help everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Curved screen

    Rated 5 out of 5 stars

    4K TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful curve tv that I was looking for with 4K UHD and Dolby surround sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV for Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is perfect for the quality and size you are getting. Especially it being curved it makes the quality look better.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Beautiful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I've ever owned been almost 2 years now and I love it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent pic quality image good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pic quality image good sound .high perfomance

    I would recommend this to a friend