Customer Ratings & Reviews
- Model:
- UN65NU8500FXZA
- SKU:
- 6213270
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the picture quality, curved screen, and easy setup of the 65" Class - LED - Curved - NU8500 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great color and rich tones, as well as the perfect size and shape of the TV. However, some customers have concerns about glare and the remote control's up and down buttons for typing in information.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Such a let down if you want to hook up devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV since Jan and to say I’m disappointed in it is an understatement. Pic is great, let’s get that out of the way. If you’re planning to hookup any gaming device or practically anything from the HDMI connect box, you will be greatly disappointed in its performance. I have just about every gaming device there is and use a Nvidia Sheild and also a Amazon Fire Tv. Every single time that I have to turn on this tv, it makes me refine device and never stays connected. Several times while tv is on, it also drops connection. Just purchased a gaming PC and the Oculus Rift. Won’t recognoze the PC from the HDMI port while the rift is connected, therefore forcing me to have to return the Rift since it can’t get past the setup stage to perform. Read reviews and was so excited to get this TV based on them, but have been let down since initially purchased in Jan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brent1984,
I am sorry to hear that you were experiencing issues HDMI connection of your NU8500 TV.
If the issue is still present, please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Love the quality of this television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were a little skeptical about buying a curved tv but once we got it home and installed in our living room, we LOVE it.
I would recommend this to a friendCrooked Stand; TV Turns Off By Itself After 2 Days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just purchased this Samsung UN65NU8500 TV from Best Buy TWO days ago. After taking it out of its packaging and securing it on the stand, we noticed the left side of the TV sits lower than the right side, creating a crooked look. We triple checked to make sure the stand is securely mounted to the TV with all the screws in the right place. For whatever reason, the TV sits crooked. Onto the second issue. Yesterday the TV was working just fine and we were able to watch it without any issues. Today, the TV keeps turning off by itself! We are watching YouTube videos on it and it suddenly turns off, without any input on the remote from us. This is not only annoying, but completely unacceptable for a $1,200 TV. I realize I am within the return window at Best Buy and I can just go exchange the TV for another one, but this is a HUGE inconvenience as this is not a light TV and I had to borrow a friend's SUV to bring it home in the first place. I also would have to disconnect everything and put the TV back into its very insecure box. I expected more from Samsung.
No, I would not recommend this to a friendGood but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a lg 60 inch 4K tv with this one I must say I’m not impressed with it. To me the lg is brighter and the colors are better. Going to give it a few days and experiment with the settings if I can’t fix it gonna take it back and buy the lg equivalent
No, I would not recommend this to a friendLousy volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not so great when it comes to sound. I am on the way to buy a sound bar now. An extra $170!
No, I would not recommend this to a friendgood picture when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first Samsung - 65" Class - LED - Curved - NU8500 Series - 2160p took back in 3 days(6 in shadow down the middle).The second tv out of box will not toggle between input sources(only 2).Having Geek Squad bring 3ed. 3 stikes and your out
No, I would not recommend this to a friendBrand response from Samsung
Posted .nothappy,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you need assistance with the new NU8500 TV, please contact our Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine completely went out after 17 months ( still paying on it no less) and Samsung said that's just tough. The display panel went out and it was $1500 to replace not counting labor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kbear,
The NU73 series was launched in March 2018, and thus could not be the TV you were reviewing.
I am sorry for the inconvenience and issues you had with your previous generation Samsung TV.
Samsung stands behind the quality and performance of every product we manufacture, and sincerely apologize for the unfortunate experience.
We invite you to personally experience the enjoyment that our 2018 TV models have offered to many of our customers. Please check out our 2018 TV models at:
https://www.samsung.com/us/televisions-home-theater/tvs/
If you need assistance with product selection or want to know more details of the great features, please reach out to us via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador