Customer Ratings & Reviews
- Model:
- UN65MU6300FXZA
- SKU:
- 5754306
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, calling it "great". They also appreciate the TV's easy setup and affordable price. The smart features and capabilities of the TV as a smart TV are also well-received. On the downside, some customers have expressed concerns about the small size of the remote control, while others would have preferred a higher refresh rate and more vibrant colors.
This summary was generated by AI based on customer reviews.
poor quality poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV only lasts for 13 months (Yest, just pass the warranty), and I need to pay to repair that. It has horrible quality and I will never suggest any one to buy it.
No, I would not recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Samsung TV, which we received as a warranty replacement for a Samsung 60" 4K TV. Our previous TV was a Series 7 TV which we had Geek Squad protection on. After 3 years, they replaced it with this TV, which they said was the current equivalent TV. They sent us a 5" larger TV, but it's the Series 6. At first it seemed OK, but then we happened to start watching some darker picture shows. OUCH! With video that has a dark background and lighter images, the dark is VERY grainy and sometimes pixelated. Lighter, brighter video looks great... darker, deeper video looks horrible. Geek squad said they'll send out a new main board, but after having this TV only 38 days, it scares me to have a part replaced already. I'm going to take advantage of a 45-day return period I have and exchange this TV for the Series 7. The Series 7 has the High Dynamic Range (HDR) that the 6 doesn't have, which appears will take care of the low quality I'm seeing. (Fingers crossed)
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Psykopup
Thank you for reviewing the Samsung MU6300 4K TV. I am sorry to hear that you are experiencing pixelation issue.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
POOR Quality/BAD SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought this TV last year and within a year had multiple picture problems. Still under warranty Samsung sent a non English speaking technician to replace the screen. He replaced it with a scratched screen that had light bleeds at the bottom and when I protested the quality he only could say "it within spec" over and over again. Called Samsung and spent HOURs on the phone and they were of no help at all. I finally gave up and jut dealing with a DEFECTIVE PRODUCT.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Disappointed,
We are sincerely sorry for the issues you have faced.We are unable to look up your customer contact information based only on your BestBuy.com review name. Samsung Executive Care would like to reach out to you so that we can resolve your concerns. We do issue a Service/Call-In Ticket # to every customer who calls into our Service Center; please respond here with your last ticket number so that we can look up your contact info and call you.
We look forward to hearing from you and correcting this unfortunate experience.
Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service.
-Samsung Ambassador