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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4725 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the picture quality of the 65" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR as excellent and are impressed with its size. They appreciate the easy setup and find the price to be reasonable. However, some customers have concerns about its durability, viewing angle, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,725 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing especially for movies

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote is great It connects with my cable and screen easy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture and color. Nice and bright too unlike others

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has an excellent picture. Set up was super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product clear good sound good mount and very happy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    really love new tv !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great purchase, great price. has excellent picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the screen size and "texture" of the shows we watch.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful colors. I love to watch my favorite tv series.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV, everything is so clear, glad we got it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon receiving my newly purchased TV and setting it up, which wasn't difficult but takes time, there was a damage portion in the screen. At first it looked like dead pixels, or possibly something else, but upon further looking it was noticed to be a bug, with visible translucent wings in the screen, on the inside. First off, weird, second, absolutely disappointing. With all the recommendations to people about Samsung and Best Buy and getting the TV, with all the hassle and 'huge-ness" of the TV put together and having to go through the hassle of taking it apart, having the Geek Squad people come and drop off the replacement and take that one away, then put it back together again. Just truly lets me down overall. Going to put the new one together tomorrow. Hope and pray its not damaged too, if so I'll say goodbye to Samsung.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Rosenform,

      Thank you for purchasing the Samsung 65" Class MU8000 4K Smart TV and for bringing your concerns to our attention.
      I apologize for the unfortunate experience you had, and understand your disappointment.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Perfect for our living room. Great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Great sound. Everything I was wanting.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is excellent I am very impressed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    cable management and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some really good cable management built into one of the legs, but only fits the provided power cable and One Connect cable. There is a separate compartment for other things like network that you would think would have provided at least a channel running down the leg on that side of the TV, however that leg doesn't have any option for cable management, unlike the opposite leg that has the cable management channel. Also, if you have multifactor authentication on your facebook account (a security no-brainer), you can't use your facebook account to register for a Samsung account to start using the Samsung smart tv services. You have to register for a Samsung account manually. Also, the error message that facebook (ultimately Samsung) gives is very confusing, as it says that you need to update the TV software in order to be able to sign in with facebook after attempting to sign in, but I had the TV check for updates and there are no more updates. So that's a misleading error message. And the remote doesn't always register commands pressed when using it to control other devices like a DVR, making the whole unified experience very frustrating and requiring a third party remote like the Logitech Hub to get the expected experience. In today's day and age, you'd think you can control everything over an IP network whether it be wireless or wired. Logitech Hub does a good job at integrating with devices that are capable of being controlled over the network, but Samsung seems to be behind on this matter.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice big tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is nice clear picture. And very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great 65" 4k TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great with 4k movies and 4k streaming. Visuals and color depths are stunning. Easy to use, lots of added features and easy wifi connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why they eliminated the Quantum dot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how Samsung eliminated the Quantum dot from 8000 series for 2017 and 2018. I used to had a 2016 55" 8000 serie, but damage and want to upgrade to a 65" but noticed that the Quantum dot isn't longer available on 8000 series and the Qled are $1,000 more expensive. Price is good but before was better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is an excellent purchase for the money

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Cool tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the tv so far for games and movie is the best

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV! Picture is crisp an buestiful!

    I would recommend this to a friend