Customer Ratings & Reviews
- Model:
- UN65MU8000FXZA
- SKU:
- 5773800
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the picture quality of the 65" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR as excellent and are impressed with its size. They appreciate the easy setup and find the price to be reasonable. However, some customers have concerns about its durability, viewing angle, and connectivity.
This summary was generated by AI based on customer reviews.
Good Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is a good value and bang for the buck. Nice
I would recommend this to a friendwall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the wall mount is tilt only. not happy with its limits
No, I would not recommend this to a friendGreat price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Got it on sale. Works as expected. :)
I would recommend this to a friendGreat Picture Sound is little lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound needs improvement. Can't find any way to adjust.
I would recommend this to a friendDisappointed with lack of 4k
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was good except the lack of my 4k channels.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great great great great great great great great great.
I would recommend this to a friendIt sure it is worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was great in the store. Not so great at home.
No, I would not recommend this to a friendBest Buy install was great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I find is tv is defective as it won’t stay connected to internet—seems to be all Samsung TVs are defective and company has no fix. Didn’t realize until recently when I had to rely on tv for other entertainment
No, I would not recommend this to a friendNot happy with flatscreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid a lot of money for this tv but I’m not happy , it make some kind of noise through the speakers some times I will be returning this item . My first Samsung product and not happy
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mello,
Thank you for purchasing the Samsung MU8000 4K Smart TV. I am sorry to hear that you are experiencing sound issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.
-Samsung Ambassador
Black line across the screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second Samsung TV with black line across the screen. Going to Sony!!! Very Dissapointed
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Benzer
Thank you for purchasing the Samsung MU8000 4K TV. I am sorry to hear that you are experiencing issue with the black line.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Worked for <10 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product broke down less than 10 hours after setting it up. I would expect a TV that costs $1500 to last longer than 10 hours.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Effscott, we understand your concerns with the TV. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi
TV is a real disappointment picture quality is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The problem is you can't make a 4k picture if you don't have a 4k signal. Upscaling a 720 or 1080i does not work very well my picture on my older Samsung was better. I'm not sure what I will do yet but I'm not happy!
No, I would not recommend this to a friendGreat average tv.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for movies below average for gaming. I was recommended this tv from a rep in Best Buy, and I was told it was great for playing my ps4 on. It has terrible ghosting even with game mode on.
I would recommend this to a friend- Pros mentioned:Ease of use
Read up before buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv quality is pretty good and user friendly. Down side is the wireless card for internet connection always disconnects from the internet.
No, I would not recommend this to a friend - Cons mentioned:Screen
problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but the screen blinks off and on every second. Hoping saunsung stands behind their stuff.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .doug,
Thank you for purchasing and reviewing this Samsung 65" Class MU8000 4K TV. I am sorry to hear that you are experiencing issue with the screen blinking off and on.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for any inconvenience this issue may have caused you, and hope that we will hear from you soon.
-Samsung Ambassador
Still have concerns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return first TV after 28 days because line of pixles turned pink, The replacement TV doesn't seem to do streaming as good as the first tv Not sure Im sold on Samsung or not
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .pkvocals,
Thank you for purchasing the Samsung MU8000 4K Smart TV. I am sorry to hear that you are experiencing streaming issue.
We recommend users update the software to the latest version, so that the unit would keep up with improvements and compatibility enhancements.
Follow this link: https://www.samsung.com/us/support/owners/product/2017-uhd-smart-tv-mu8-series
Then scroll down and you will see "Downloads." Listed there is:
FEB 08 2018 Upgrade File(USB type) ver. 1156.0 1217.29 MB DOWNLOAD
Please reach out to Samsung Customer Support if the issue persists. Call us toll-free at 1-800-SAMSUNG and we will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, my apologies for the inconvenience and disappointment you had.
Your feedback is very important to us and we utilize your concerns and opinions in our relentless efforts towards delivering world-class product and service.
-Samsung Ambassador
Black spot on left side of Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had this TV for a month and already experiencing problems as the left side of the TV is dark.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pete,
Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing black spot issue.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Ok 4K tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of box picture needed adjustment due to picture stutter. 120 refresh rate is annoying considering it is advertised as 240CMR. My 240 refresh rate 1080P has more fluid motion.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Trjoca
Thank you for your review of this Samsung MU8000 TV.
I am sorry to see that you are not satisfied with its motion image quality.
You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.
-Samsung Ambassador
Not Outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not equal to my 6300 series 55" Samsung that I purchased in 2013. Its colors and detail are not as good. It's alright but not deserve 4 or 5 stars
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Donald,
Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Motion blur
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the picture of this tv even after calibration . Motion blurred with little movement colors all looked muddy and washed out, upscaling left a lot to be desired. By all of the positive reviews I am let to believe I may have a bad tv but with 3 other Samsung tvs failing over the years I decided to go with another brand.
No, I would not recommend this to a friend