Customer Ratings & Reviews
- Model:
- UN65MU9000FXZA
- SKU:
- 5773705
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the exceptional picture quality, vibrant colors, and large screen size of the Samsung 65" Class LED MU9000 Series 4K UHD TV. They appreciate the easy setup and user-friendly remote control. While most customers are pleased with the TV stand, a few have mentioned that it could be more stable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Nice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV the border around the screen is nice and small. The remote is small and awesome.
I would recommend this to a friend Jury is still out on it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as it was best fit or our budget. There are times when I wish we should have gotten 75” instead. Still on learning curve with this and trying to understand all the functionality. One con : I thought it had built in tv tuner. Hence I will not need a antenna. But it doesn’t pick any channels without antenna
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture overall but have to keep contrast enhancer off or dark scenes are grainy
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound, love being able to have access to all my programs in one spot
I would recommend this to a friend - Pros mentioned:Picture quality
TV has excellent picture, remote is a problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has exceptional picture for the price point Remote is a challenge for older people
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is amazing. Sound quality is pretty good from the factory speakers.
I would recommend this to a friend - Pros mentioned:Picture quality
Best purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this television is amazing.
I would recommend this to a friend - Pros mentioned:Picture quality
Screen malfunction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was great but that only lasted for 3 weeks. The screen is broken and requires replacement. The screen is completely white washed, haven't been able to watch for about 3 weeks and I have geek squad support. Maybe it's just my luck.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Andrew,
Thank you for purchasing the Samsung MU9000 4K Smart TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.
-Samsung Ambassador
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying the TV and the sound bar, unfortunately I also purchased a rear speaker kit and was unable to get it to pair with the sound bar. I attempted to get them paired for a couple of hours then went on line to troubleshoot. Looks like lots of other folks had the same problem. I finally called customer service and they ran thru everything several times with no luck.
I would recommend this to a friend- Pros mentioned:Picture quality
bad speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung tv thinking it was great because i own all samsung products.On day 2 the speakers started cracking and the volume would go up n down by it self. I got no response from Samsung to this day.I had the geek squad come and pick it up and bring me a sony 930e what a great tv. very happy now
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .steve,
Thank you for your review on this Samsung MU9000 TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Decent TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a lot of high hopes for this TV after reading reviews, but picture not as good as my previous Sony HDTV
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Patsy,
Thank you for your review of this Samsung 65" Class MU9000 UHD Smart TV. I am sorry to hear that you were not completely happy with its picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
Please give us the opportunity to assist you with finer adjustments by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, my apologies for the disappointment you had.
Your feedback is very important to us and we utilize your concerns and opinions in our relentless efforts towards delivering world-class product and service.
-Samsung Ambassador
- Pros mentioned:Color
Love it. Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen, color, great screen for viewing movies and numerous programs
I would recommend this to a friend Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this smart tubo recomended the only thing it’s that my older tv give us a Lot problem but thanks to God and Best Buy they are so responsible for everything ad also never buy a electronic like this without a protection plan
I would recommend this to a friend- Pros mentioned:Picture quality
Awesome picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture, needs a better motion rate(240) for watching sports.
I would recommend this to a friend I upgraded to Q but this was great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was OK. I had trouble with the network connection but Best Buy helped me out and took care of the issue. Very satisfied in general. This TV has great anti-reflection and is super slim. Ultimately I upgraded to a Q series but did really enjoy this TV while I had it.
I would recommend this to a friend- Pros mentioned:Ease of use
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with an easy set-up. I would recommend this to anyone!
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture and screen. Glad I purchased and no glare
I would recommend this to a friend I LOVE MY TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! the screen resolution is out of control! Even though all most no Direct TV channels utilize this technology yet...if clarifies the quality so awesomely...can't wait to see wait until satellite TV catches up to SUHD 4k techno!!!
I would recommend this to a friendQuality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I've had the watch about a week now. It takes some getting used to if you never owned a smart watch before (I had Fitbit). It's quite large being a female and very masculine looking imo. I knew that buying the watch though but I wanted the features. I didn't realize until after that there were so many reviews of water damage and it makes me very nervous on that front and a little frustrated that Samsung is ahead of apple on every thing but this feature. As far as calls go, the call quality is easy and clear. Connection hasn't been a problem as of yet. Shealth definitely had a way to go before it's up to Fitbit level and doesn't commicate with many other fitness apps. That being said it offers some workouts for you so that's neat. Apps on the watch are fairly easy to learn and navigate but apps are limited. Overall I'm still on the fence on if I think it was worth the price tag being that it's one of the more expensive watches on the market.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the the Samsung 65 inch LED 9000FXZA was great, EXCEPT one thing ...and it was a big thing... Directly in front of the TV, the picture was great. As I moved off to either side, the picture began to lose color and was more washed out the farther off-axis I moved. This affected black-and-white images also. I photographed the screen at different angles and made a video as I moved slowly from side to side. I took those photos/video to the Best Buy store where I purchased the TV and showed the sales person. Rather than risk exchanging it for another one with the same problem, I chose an LG OLED65C7P even though it had a higher price. Problem solved...this LG has a very wide viewing angle and the picture color and clarity are also great.
No, I would not recommend this to a friend